top 10

Service Legends

Claim
marker

6365 NE 14th Street
Des Moines, IA 50313

marker
(515) 657-6677
Incorrect info? Correct your listing
Reviews
( 101 )
( 6 )
( 1 )
( 2 )
( 5 )

Best

This was my second time using Service Legends. I appreciate that my technician, Josh, is so adamant about taking care of his clients. He even gave me extra technical information d...

Worst

Purchased a new furnace in March of 2012. Seemed like a lot of money to repair old furnace. I think it was because of the tier pricing they have. Service tech was very good. Unfor...

Excellent. I appreciate the extra information. 7/16/2013

This was my second time using Service Legends. I appreciate that my technician, Josh, is so adamant about taking care of his clients. He even gave me extra technical information during my experience with the company's services. more

I've been very satisfied with everything they have done for us. 7/12/2013

We've had them come out to do some servicing on our furnace. They came out a while ago and discovered we had a crack in our heat exchange, which could potentially be dangerous. They worked with us and replaced the furnace for us, and have come out to do the service on that since it was installed. We have been very satisfied. more

Started out good, not sure what happened from there 7/1/2013

Purchased a new furnace in March of 2012. Seemed like a lot of money to repair old furnace. I think it was because of the tier pricing they have. Service tech was very good. Unfortunately the timing was bad, but it is what it is. New furnace install went fine, installers were very good. I had a service tech out a couple of times after install for minor issues. When they came out to check my air conditioner a few months later, everything was fine except for one part they said may not make it through the summer and would be $250 to fix, again because of their tier pricing. Again, timing not good, but didn't want the air conditioning going out in the middle of summer. I thought the price was ridiculous for a part that took 2 minutes to replace. A few months later, I called them because the air flow in my house wasn't very good in parts of my house. They came out and told me my duct work was to small. I asked why that wasn't brought up when I bought the furnace, but don't remember getting an answer. I did however, was told that I had another part that may not make it through the summer, but this time I told the service tech that I would take my chances. Next, Nic came out to check out the airflow situation. His suggestion was to put in another vent to my living room for $150 if I didn't want to put in larger duct work. I declined. This spring when it was time for the air conditioner to be checked, they called to set up an appointment and said it would be 3 weeks before the could come out. When that day came, they were suppose to be there by 1:00 and I received a phone call at 1:30 saying they would get someone there as soon as they could. Not sure what time they got here but they were close to 2 hours late. When the tech got here, we discussed things that had been going on here since the furnace install. Now I get another story on what I should do. He made some adjustments with the dampers on the ducts and that seemed to help with the airflow. Also, he said everything looked fine on the air conditioner. Apparently, that other part I did not replace last year was not bad after all. Who knows, I don't . While he was here, he put new batteries in the thermostat for me. I made the comment that I hated that thermostat from the start. He asked me if I told them and I told him I did and all they did was tell me how much I should like it. He told me he would talk to them about getting it replaced. That was May 8th, and I haven't heard a word from them. No follow up at all on this service call. What, to many questions, not enough answers? I don't know. At first, I thought the service was great, and would recommend them to others, now I don't think so. In closing, I think the maintenance agreement they offer is not so great. It does save you money if your buying a new unit, but if your using it for service twice a year, it isn't so great because your paying $240 a year for it and what does it cost for a cleaning twice a year? And if you need parts replaced? more

Will Never Call Again 6/20/2013

Sunday night the central air wasn't cooling, called Service Legends at 7:30 Monday morning, I was told they would be out Wednesday between noon and four. I received a phone call at 11:00 Wednesday morning, 1 hour before the 4 hour window telling me they can not make it for a week and a half at least. I was pi..ed, I had waited three days without the air to be told this plus the two days it took someone else to come out. What kind of service is this? As far as I am concerned their advertising is a farce. If they were the last HVAC company in Des Moines, I would call someone from out of town. more

Thorough and clean 6/17/2013

Service Legends is a top notch service. The guy they sent out was very thorough, clean, and explained things to me well. It was a great service and I would use them again. He did service on my air conditioning unit which is centralized in my house. more

Taught us how to keep up the maintenance 6/10/2013

We didn't know what was going on with our furnace and we called Service Legends over the weekend and they came without bumping on the price for being a weekend. They were upfront, knowledgeable, trustworthy, and they ran great diagnostics on our furnace. The furnace was dirty of lack of maintenance on our end and they fixed the problem for us. Glad we were recommended to them because we haven't had problems since and they taught us how to keep our furnace clean in between biannual servicing. RESPONSE FROM Service Legends: Thank you for your review. Proper maintenance and cleaning of your furnace will only prolong the life of your unit. Please thank the person who referred you. more

Service legends has never let me down 5/25/2013

I had a wire that was damaged outside and the technition found the problem. Hans took care of everything. He was so nice to be around. He was very good with my grandbabies and my dog. I think the techs are the best. I would have Hans back as well as any of the techs, any time. more

Fantastic. 5/24/2013

Service Legends Heating and Cooling put in new air conditioning and a new furnace. They also added some new ductwork and made some of it better. The guys were fantastic. You couldn't ask for more courtesy. They were hard workers and they did a superb job. We're totally thankful they did the job they did. Ron Carter more

They are the best. 5/22/2013

I've had my furnace and air conditioner replaced by them. For the last couple of years, the service tech, Adam, had been coming out to service us. He told me he noticed he was coming frequently, and we might want to look into getting them replaced. We then had a problem where the furnace stopped working, and he said I had some major issues with it. We decided to replace the furnace and air conditioner. Two guys came out, and it took them about six hours to tear out and replace the furnace and AC. I have an elderly parent living with me, and they were very nice and easy-going with her. I have no complaints about Service Legends and I haven't for years. more

Upsetting. 5/16/2013

My experiences had been good up until recently. On the last visit, I asked for an opinion and some help from the service guy. He said he would call me back, and that was four or five weeks ago and I never heard back from him. I called to follow up with the office and let them know I had not heard back, and also to ask the question, and they never called me back either. I was pretty upset about that. RESPONSE FROM Service Legends: Hi Chuck Please accept my sincere apology for not getting your return call, My records indicate that I spoke w/ you on the 3rd of May and we worked together on your club membership. I thought all was taken care of I will be calling you today to find out what else we can make happen for you. Again please accept my apology for not being responded to in a timely manner. Sincerely Nancy Hayes, Client Membership Advocate more

They are just excellent. They are so caring and courteous. 5/14/2013

I've been using Service Legends since 2990. I had a service man come out because I moved to a new home and didn't know anything about the furnace. I called them because they were very visible in the community and I thought I would try them. They came in and discovered a leak in my heat exchanger, so they replaced my furnace. They were very professional, caring, and knowledgeable. They were willing to share that knowledge with me, too. In the process of that, they discovered that my air conditioner was leaking freon. They disconnected that, and put me on a layaway plan to purchase a new AC. After six months I had my new AC installed. I also joined their gold club, where you pay a monthly fee and your annual inspection is covered. You also receive discounts on any major repairs. Recently, I called them out to have the annual inspection of the furnace and AC done. In the process, they did the natural gas sniffer around the furnace and water heater. They discovered the water heater valve was leaking, and I also had a leak in the natural gas line going to my house. We called to see fi the valve could be replaced on the water heater, but it could not since it was the original water heater from when my house was built in 1982. Matt, the salesman, came out and I talked with him and purchased a new water heater. I highly recommend Service Legends to anyone who will listen because of their professionalism, courteousness, caring, and the willingness to share their knowledge. It is good to sit here and have someone explain everything to me. I walked away actually knowing about my equipment and what they have done for me. more

Recommend not only get great products but great customer care with membership 5/9/2013

My wife and I started off as gold members in 2006 and a year later we upgraded to platinum membership (which pays for itself,quick service time,and discounts). We have bought also a new furnace with a variable motor (this a must have and a money saver)...then just this spring got a water heater...yup they do that too. Today just had Adam a Senior Service Tech come do my Spring check up and rejuvenation. He not only did my check up but answered my questions in looking for a new AC(mine is 15 years old and cannot do its job anymore...Brian you can stop smiling now). I cannot tell anyone enough how hard it is to find great service anymore than what Brian's staff at Service Legends provides every single time without fail. They truly are there when you need them day or night. Thank you Adam, Nick, Chris, Chad, Kevin, Doug, Glenn, Brian, & everyone at Service Legends for taking care of my family and I. Sincerely Dan & Family more

They did an excellent job. 5/7/2013

My experience was great. They did a safety inspection, and caught a gas leak on my furnace. They fixed up the gas leak for me. more

Excellent Service 5/4/2013

Our ancient furnace finally kicked the bucket in early March. I called SL, they had someone come out and assess the situation. The same day, someone came to hel with cost and financing options (other companies hadn't done that). The new furnace and central air were installed the next day. Everyone was courtious and professional. They cleaned up the small mess that was made and even cleaned some of the vent covers. more

Good diagnostic skills 3/18/2013

Service Legends Heating and Cooling did a great job at our old home, and once we moved we have carried over their services. Their willingness to do anything that might need to be done, their good diagnostic skills and their eagerness to fix the problem keep us using their services. more

Very Disappointed! 3/7/2013

We called Service Legends because I have heard their ads on the radio and thought lets give them a try. Danny was our sales guy, who did do a great job selling us a brand new home heating system and air condition system, so I will give him that credit. The install was happing two days later and was complete in a day and half. We went to our cabin to check out the new furnace and AC unit and noticed that the new screen door we just put in a few months ago was making noises and would not shut. After looking at the door, we noticed that the installers had propped open the door during install, the wind caught the door and bent both closers. We called Danny to let him know, he asked the installers and they knew nothing about it. We explained that they were the only people at the cabin from the day we bought the system from Danny to the day of install, they again said they knew nothing about it. We asked that someone come out and look at it get this resolved. They set up an appointment for someone to come out at 8:00 three days later. The service guy shows up over an hour late with new closers. We showed him that the whole door was bent and we wanted the door replaced. He said ok, he took down door model etc and we even told him where we purchased the door. No one called, no one called, finally we called Service Legends again and they said that they would have someone look into it. Finally we get someone to tell us that a service guy will meet us out there at 8:00, 4 days from now. Now today, the service guy shows up 30 minutes late and has the wrong door, wrong size. How difficult can this be, to be continued more

Warm Your Heart... 2/13/2013

We were chosen to receive a new furnace free of charge, from the Warm your heart foundation. Service Legends was very prompt and thorough about everything. The installation was quick and the service techs were a pleasure to have around. They were quick to answer any questions, and very tidy throughout the installation. I really appreciate all that they have done for us in our time of need!!! more

Fantastic. 2/12/2013

We've had to use Service Legends Heating & Cooling twice, both times were regular maintenance. They were fantastic both times. more

Courteous, prompt, and competitive pricing 2/11/2013

We have had Service Legends out since probably the last 5 or 6 years. They are prompt, courteous, and they respect your home. They wear shoe covers so they don't track in dirt and they seem to be very thorough with the work they do. They physically show you circumstances to be aware of and the pricing is competitive and fair. Anyone they send out comes out with the same customer-first attitude. Highly recommend them. more

Excellent service, quality workmanship, caring staff 2/7/2013

I have a boarding kennel and have always struggled with negative pressure issues in the building. After dealing with this problem for many years, it was time to replace the heating and a/c system. I decided to contact service legends, and am I ever glad that I did. I had the consultant up on Monday, got a price and plan that same day, had the technicians out on Tuesday, and they finished on Wednesday. They solved the negative pressure issue, they were polite, efficient, and cleaned up when they were done. I would highly recommend this company to anyone! more
< Previous 1 2 3 4 5 6 Next >
Summer SALE!!!:
15% OFF all yearly plans
Use year15 at checkout. Expires 1/1/2021

Click our website link now to see special offers!

Owner Message
  • Service Legends


     


    Look no further for efficient HVAC service. Our company has the experience and resources needed to take care of your home or office ventilation needs any time of the day or night. Whether you need an air conditioner repair or a complete heating system replacement, you can rely on our technicians for excellent service. Dial our number today to schedule an appointment.

    . Home & Home Improvement|Heating Installation|Heating & Furnaces|Heating|Heat Pump Service|Furnace Heating|Air Conditioning Sales|Air Conditioning Installation and Repair|Air Conditioning

Additional information
  • Hours: Normal Business Hours 7:00AM 5:00PM
badge