Right Toyota

I was very pleased. I was helping my girlfriend shop different dealerships for a 2014 prius v and we talked to a number of people in person and on the phone. We had a price in mind of what she wanted to pay. Sam was the only one that aggressively went after our deal and gave us what we wanted. While we finished up with load paperwork for my girlfriend, I asked Kent in finance to pull my credit and see if I also could buy a new car. Kent structured a great loan for me with a 2012 prius with great that matches my honey's. Sam was just as great on this too. Our thanks to both Sam and Kent for making this a great experience so far! more

Overall good experience. more

It was great. Working with Jeff in fleet was great. No bs games, had my truck ready when I arrived, and understood I wanted a direct price quote and no games and he delivered that more

We came in because we saw one of the vehicles we were interested in buying advertised at your dealership for a great price. Danny Cantillo was the person we primarily dealt with. He was pleasant, easy-going, and a pleasure to have working with us. I appreciated that I felt no pressure from him, and he wasn't pushing me into a particular vehicle. His finance guy, Fabio, was a little more difficult to deal with. He was very excitable, interrupted a lot, and had a less-than-favorable reaction when we didn't want to meet him at his terms. He came off more like the ""used car salesman"" type that people don't want to face when trying to buy a vehicle. In the end, we worked out a pretty good deal though. My one disappointment in Danny Cantillo was once the transaction was complete and we received the keys. I noticed there was a chip & crack in the windshield, and Danny said it wasn't their responsibility to fix it because ""it wasn't in the line of sight"". Truthfully, I got the impression he was just tired and didn't want to deal with it since we had been there a couple of hours. When I got home, I looked up the conditions of the 160 point inspection for Certified Vehicles, and it included fixing any chips, cracks, or stars in the windshield. I then had to take the vehicle to a 3rd party to have it fixed since I was leaving town the next morning, and I am now left to resolve that cost with the Dealership. I think this was a poor move on Danny's part to take an otherwise very pleasant transaction that I would be happy to share and recommend, and complicate it, resulting in a lowered customer satisfaction. more

It was very nice. Tim is always very helpful in getting me in as soon as he can and makes sure I's satisfied with everything. more

Service was prompt and exactly what I wanted. more

Good customer service. more

Excellence! more

Mark did an exceptional job of following up with me and matching my specific needs for my new vehicle. He is a ""straight shooter"" and earned my trust; this is more than can be said for a number of competing dealerships/salespeople I have worked with in the past. For the first time in my life, the finance paperwork was EXACTLY as Mark and I had negotiated. Absolutely no surprises. He is an outstanding asset to your organization and is the only reason I purchased my car from Right Toyota. I look forward to working with Mark again on my next car purchase. more

I was very pleased by the professionalism displayed by Jeff. He was very knowledgable about all the Toyota products as well as other manufactures, so that he made sure to match our need to the right vehicle. He worked really hard to get us a great deal and a great car! Thank you Jeff! more

The car we bought was for my wife and she wanted the terra cotta leather seats. Everyone worked with us to make sure she had exactly the interior and exterior color that she wanted. She is now on cloud 9 with her new car and is very thankful that everyone was so helpful. We have bought 5 cars from Right Toyota over the last 10 years and we will be buying more over the next 10 years. more

I had an incredible experience with Neil Germundson and Right Toyota for the 4th time. I recommend them both to all my friends and family. more

Our service advisor was great more

This was my first experience with Right Toyota. I bought my Scion through AAA auto buying service and needed to find a place to take care of warranty service. It was very easy to get an appointment at my convenience. I was received warmly, and the process was explained clearly. The work was done in record time, and I was on my way. BTW, the waiting room is first class with Wifi, computer hookup, and refreshments. What's not to like? more

Jeff took time to find just the right vehicle for me. Fast and efficient. more

Based on a call to the service department the previous day, Billy indicated that I did not need an appointment for an oil change. \r \r I was sadly disappointed in the duration of time it took for a simple oil change. Approximately 1 hour and 45 minutes later, I got out of there. I wonder how long it would have taken had I made an appointment? The personnel were fine...the time it took for the actual service was subpar at best. more

Everything went well. more

The staff is very friendly but I did feel I was pressured a little into buying though I am very happy and pleased with the vehicle I have choosen, I would have liked to have the opportunity to think more about the decision I was making. more

was very informative and helpful! more

My experience was great as usual more