Pipe Wrench Plumbing, Heating & Cooling, Inc.

We were mislead on their experience with hvac systems. We purchased one brand but they substituted a lessor unit. Would not recommend if trust is important to you. more

Good friendly service, speedy repair. Thanks! more

We have had Pipe Wrench Plumbing, Heating & Cooling, Inc. out here two or three times. The last time they were here was for our air conditioning unit. There was an issue with the drain. They fixed it up and now it works fine. They did a good job. more

Service was provided in a very timely manner but overpriced....double more

$553.00 to unstop a sink is way too much, I can purchase a machine and do it myself for that amount. We called another company ,they came out promptly and had it unclogged in about 20 minutes and was $300.00 less, I would not recommend this company based on price, I am sure their work is good. more

We have a sump pump located almost as far back in the crawl space as a person can go, so the working conditions were somewhat difficult. The service person was very professional and described the condition of the existing pump. A new pump was installed, with the total time required being less than expected. more

I went to Pipe Wrench Plumbing, Heating & Cooling Inc when the air conditioning unit at my house stopped working, we wanted to get it working right away. I called to try to schedule an appointment and the workers from Pipe Wrench Plumbing came out right away, got there at 9 PM, and did the work quickly and without complaint. The work went well and we have had no problems since with the air conditioning unit. I have had great service from Pipe Wrench Plumbing and will definitely be using them again, and I recommend them to anyone in need of similar services. more

I had the work done by a competitor at one tenth on the price quoted. I will not use this service again or recommend it to others due to the unreasonable costs associated with the service. more

I will use this company again. All of my questions were answer and they were here when they said they would be. I will recomend your company. more

I'd like to take a minute to give some thoughts on my experience with pipe wrench plumbing, after that I will go into more detail. My technician was Michael C. and he was very nice, personable, respectful, and knowledgeable. I'm not sure the woman's name who I talked to first to set up the appointment, but she was great as well. They were on time and let me know when and what was going to happen, which I really enjoyed. Being involved in the service industry myself, my standards and expectations may be high, but I think I'm being fair in my review, I've struggled with posting anything, I really didn't want to, but the third email I got asking me to review them changed my mind, I hope they really want to know and are trying to better themselves, it's in that spirit I will leave my review, I hope my words are taken in that context. THE GOOD: 1. On time, courteous, knowledgeable. 2. Understood what there was to do, and did it right the first time, no hassles, just good plumbing work. 3. Friendly, I left him to his work for the most part, but did nose in every so often and he never seemed to mind, and always stayed positive and nice. THE BAD : 1. On the website it said that they wear things over their shoes and clean up everything. Neither actually happened, the tub was cleaned of garbage, but was very dirty from grease, muck and whatever from doing the job. Normally I would expect this, but with what the website stated, I had hoped for better. 2. Finish work: to be honest the caulking was poorly done, especially around the new tub spout, I didn't realize I was getting a new tub spout, mine had a trim plate behind it which I really liked and cleaned it up nicely, the new one is fine, but the trim piece was removed, and the caulking that he did just fell inside and left a gap between the tub and the spout, which is why I liked the trim piece. I've already cleaned and re caulked everything, so it's fine now, but again, I didn't complain about the price because I believed what the website was saying and I kind of felt like he skimped on the fine tuning at the end, which to me is just as important as the plumbing part. 3. Lastly, he didn't run both tubs when he did turn the water back on, he checked the pressure at a random spigot, but never got the air out of the lines, and the first thing I did was go to the bathroom because 3 hours without water will do that to you, as soon as I did, I knew, I heard that sound of an air pocket trying to get through the flush valve, it still works, but does sound different and I'd be willing to bet that within a week or two I will be replacing the flush valve because again, at the end of the job, some details were missed. FINAL THOUGHTS : Good plumber, great service, prompt, friendly, but lacked the finishing touches I felt necessary to feel good about the price I paid. I would recommend, but with the caveat that you may have to look over their shoulder a little more than I did. more

Gave me an appointment in good time - it wasn't an emergency - and showed up at the top of the window. Plumber was engaging and efficient. Price was reasonable. more

Very nice and professional. Great work. But way to expensive. more

My plumbing technician , Daniel Baker, listened to my plumbing issues, asked questions, diagnosed my problem, and presented all options. Will definately recommend this company for future use. more

Were there when they said they would be. Were helpful in tellinge what I needed - in words I could understand. Gave me suggestions and ideas on what to do. Was very pleased with their service more

We use Pipe Wrench exclusively. An old waterline was leaking. They found the underground source without breaking the bricks or digging up the hedges like most places would do. Fast fix and very professional. Thanks!!! Russ Fuquay Joy of Music School more

I liked Pipe Wrench Plumbing, Heating & Cooling. The technicians that came out were very nice guys. They were very polite and they knew exactly what they were doing. They made sure that they didn't make a mess. I have used them before, but this time I hired them to fix a toilet and put in a new HVAC system for me. Everything is working very well and I will make sure to call them again in the future. more

Excellent customer service! more

No one likes to call a plumber, but these folks made it relatively painless. Fair price for what I needed. more

Your technician was not only in his knowledge, but manners and the condition he left our kitchen. I feel he is a good person to work with the public, and an excellent employee. more

R.J. Sibley was the technician and did an outstanding job. He figured out the problem quickly. Gave a reasonable quote. Had what he needed on the truck to fix the problem. Would highly recommend pipe wrench plumbing and R.J. Sibley for all my heat & air and plumbing needs in the future. more