Dipple Plumbing, Electrical, Heating & Air

Dipple is more than excellent. First of all: they were punctual, and they called before they came. The first guy they sent out was Mr. Pablo Santana, and he put me at ease. The water lines in my house had broken, and I'd never had something like that happen before. When I called Dipple about the problem, I think I spoke to the owner, and he was very nice and knew exactly what I was talking about, and said he would sent out one of his best, which he did with Mr. Santana. He just calmed me down. Instead of getting overwhelmed by the problem, he said, "Let's just take this problem one thing at a time." I really liked the way he talked to me and explained everything he was going to do. He was very knowledgeable, and he had a way about him that calmed you. He didn't talk down to you -- he tried to make me understand exactly what the problem was. He said, "We will get this fixed for you," and he did. Once Mr. Santana finished up, I had a concern after he got through about insulation, because I live in a mobile home. So they sent out Mr. Bill Anthony to check on that, and he was also excellent. He went one step beyond and looked underneath my home to check for holes, and he recommended for the future what I should do. I also thought the pricing they gave me was very reasonable. All of the people at Dipple are very knowledgeable and professional and honest. I didn't feel like I was going to be ripped off at all. If I had any problems in the future I would call that company and that company only, and I would request those two men. I would recommend them in a heartbeat. more

Recently relocated to the upstage with my family and new nothing of the area. After purchasing our home which was in need of many repairs we began contacting local companies to diagnose and provide solutions for us. I wish I call Dipple first it would have saved me a lot of time and money. From the first phone call to Dipple Jessica was a pleasure to work with very accommodating to our schedule and we found out that Dipple was more than just a plumbing company. They also offer professional electrical and heating and air-conditioning services which were all projects that I needed help with. I was able to get a technician for all three trades to our home within 24 hours!! Seems too good to be true, but it's true. Aaron, the electrician was great he quickly identified our problem areas and suggested the immediate services to keep my family safe and some additional services for us to consider further down the line, no pressure no sales just the facts. Adam, one of Dipples plumbers came next again very professional not salesy, he diagnosed our immediate concerns and offered solutions to repair just what needed to be done and then additional items that we can budget and save up for in the future. Last but not least Brian, with the heating and air department gave us great news. We thought our air conditioner was a lost cause, it was not. After a $25 part was installed we were back in business. Just an all-around great experience that I would highly recommend to everybody I speak too. And I am so glad that I found dipple plumbing electrical heating and air as I am now a lifetime customer for sure. Thank you to all the employees of Dipple and I hope that anybody reading this will give them a call more

Once again, I am so impressed with Dipple Plumbing. Mr. Bill Anthony was very professional and courteous. He called to let me know what time he would arrive. Once he got here he explained what he was going to do and what kind of materials he would be using and why, to make sure I would understand the repair process. I found him to be very knowledgeable. He even took the time to show me a picture of the area he was going to repair and make future recommendation. So appreciate how honest he was with me. I feel that he did an excellent job. The pricing for what he did and the materials he use I feel was very reasonable. Thank you again for sending out another one of your best this time that specializes in insulation repair. Your company is Excellent . I am more than well pleased. more

From the beginning I was impressed with Dipple Plumbing. The ladies that I spoke with were very understanding and professional in trying to set up an appointment to have someone get me an estimate as quickly as possible. I spoke with Chuck. He was very professional and assured me that they could resolve my problem. He even discussed possible cost and said that he would be sending out yesterday afternoon Pablo. Mr. Pablo Santana is an excellent representative of Dipple Plumbing and is an asset to your company. He is very professional and courteous. He explained everything he was going to do to resolve the problem and we even discussed the problems that may occur in the future. He made me aware of what to look for and even gave me a ball park figure as a baseline to go by so I would be financially prepared. He is wonderful! Dipple Plumbing is wonderful and have been such a blessing to me. You are more than #1 in my opinion and I will recommend not only your company but Mr. Santana also. Thank you for all that you have done to resolve my problem. If I ever have problems in the future I will not only look forward to doing business with Dipple, but will know that I can rest assure that pricing will be fair and the service will be excellent. Thank you again. more

I have never experienced such fine workmanship! start with the electric work, Aaron the greatest...clean diligent, and his co-worker Ryan did a neat job I would highly recommend them. Aaron's recommendations regarding the lighting were great, and the install went well with the lights and Ryan's recommendation for the fireplace was perfect. then Ross, had Vince and Steve install the heat pump their recommendations were excellent, it works like a charm. they also were clean and went over the top with service this day and age you do not find men who work like this.(100%+) again I would highly recommend them! Adam installed the hot water heater and commode................... I have never had a person install such without making a mess. that did not happen this man is 100%+ in his workmanship. again I would highly recommend them! let it be known that this is the first time I am recommending a company I do not complement lightly they are just too good to forget. more

We have used many companies, and Dipple Plumbing, Electrical, Heating and Air has been the only company we want to continue to use. They are professional and make sure their customers are satisfied. They come when they say they will. When they are done with their work, they give us a follow-up call. They do a wonderful job and they clean up after themselves. I trust them so much that I leave them alone in my home. We are remodeling, and I will never hire anyone else. We plan on using them again for all of our plumbing and heating needs from here on out. Erin and Ryan in particular are so efficient, and have good manners. They stand up for their customers, and make sure their customers are getting the best service. My husband and I are both professionals, and we really value the fact that they come on time. I will never hire anyone else. Also, when I called them over the phone, Jessica, the receptionist, had such a positive attitude that it won me over. She assured me that I would be happy with my service, and had no doubts. She was right. more

I had my daughter, her husband and our grandchildren coming to visit from Europe on August 11th. On the afternoon of August 10th. (a Sunday), I noticed the A/C was not working. I called your competitor (Corley) and due to a company event they could not respond to my issue. I called Dipple and a service technician was out in several hours and fixed the problem (a defective capacitor), which he had on his truck and was able to install to get my A/C up and running. Problem averted! The technician was very pleasant as well. I would not hesitate to call them again. Regards, Jim M. Simpsonville, SC more

Was impressed by the proficiency in how quickly tech arrived at home. Tech showed up an hour before scheduled appt time. Was very professional and explained everything before he fixed the problem. Would use them again. more

Dipple installed a new water heater in June for a lower price than the other plumbing bid and did a great job -- efficient, excellent clean-up, nice guys. Then last week we had a clogged sink and Dipple came out within 2 hours to clear it. Again, great service, nice guy, reasonable price. Thank you, Dipple -- we'll call on you again! more

Tenants without AC and Dipple was there that afternoon. Thanks Dipple! more

I called Dipple Plumbing to get an estimate on an electic repair, a/c and a new hot water heater. Aaron Simmons was the eletricain that came out the next day and he was so professional and very personable. We had purchased a mobile home that the a/c had been stolen and the new a/c was replaced, but the owner installed everything by themselves, and not by professionals. We had live wires under our mobile home plus all the wires to the dryer and stove had been cut plus they ran the new wires thru the a/c duct work. Aaron was very helpful and he scheduled the a/c tech, the plumber and he took care of all our electric needs plus he ran electric out to our new shed and we are so happy with the service and the price. I will never go to any other place for service of electric, a/c or plumbing. Dipple Plumbing are fantastic people and everyone who came out to our home was very friendly and professional, I just want to thank all of them. more

Excellent job by all. more

Our family went without heat for 3 months to save up for an entire system and then we were introduced to Dipple Plumbing. We never thought we could afford to get a better system then the one offered by our original heating and air company, but Dipple Plumbing not only offered a better more efficient product, but also a payment plan that did not charge us more interest placing our family in more debt. With the economy always taking from the people, I experienced a company that looks to give back to the people. The service, install, and equipment are all top notch at Dipple Plumbing. more

They came. Assessed the problem. and fixed it expertly. more

My 15 year old AC/Furnace system developed a Freon leak. The initial service call recommended a full system replacement. I asked who he (the service tech) would recommend for competitive quotes...Dipple was one of them. Of three who quoted, Dipple was the only one who recommended replacing only the AC. All others quoted AC and Furnace. Cost was, of course, significantly less but I was given the impact down the road with this choice. Made sense. Install was great. The kind of people you ask to stay for dinner. Follow up unexpectedly professional. They are my go-to source for AC/Heat/Plumbing. more

Hiring a plumber isn't usually a pleasant experience until you meet the plumbers at Dipple. I have hired them twice now to fix issues with my sink and have been so impressed with their professionalism, promptness, and speedy work. I was also impressed with their rate book that had everything spelled out for me so I DID NOT feel like I was being ripped off. I have Dipple on speed dial now and have recommended them to my friends and family. Hire with confidence! more

I called after 5pm and the number went to voicemail. Frustrated, I moved on through the phone book. Less than 5 minutes later, the dispatcher had used my caller ID to call to make sure I was OK (her first question) and how she could help. I explained that I thought an electrical line may have been cut to my well pump. She helped me decide on which specialty to send out first, and luckily she was correct. Arron Simmons was at my house within an hour. He spent a little time being a detective and figured out my problem and fixed another potentially dangerous electrical problem because he was so thorough. I cannot express how impressed with the level of service I was given with an after-hours problem. I was treated as the most important client that Aaron had seen that entire week, and he went way beyond to make sure my problem was fixed and my family was safe. All the while he was working, he had wonderful things to say about his job, his boss and his career. How rare is that these days?! I will absolutely be using Dipple (and will request Aaron) for any future work, including a remodel we are considering. Sincerely, SDE Pacolet, SC more

Our customer service experience with you was great! We had an issue with our air conditioning, and called and made an appointment. The person who came out called ahead of time as promised and then was very quick and efficient when he got there. He explained everything to us, and the price was reasonable and he was friendly and helpful. more

My water heater went bad on a Friday. I called Dipple and she was able to dispatch a plumber (Mark - deserves this shout out) the next day. While Mark was installing the new unit, I learned that they had (I think it was) three technicians out - sick, injured and hospitalized. I had not used them before, but they had pulled out all the stops to help me anyway. And Mark did a stellar job, was very friendly, was very honest and fair (I won't explain the details), and the equipment they install is first rate - only things Dipple knows is built well and has a good history of performance. more

Dipple Plumbing responded quickly and we were very satisfied with the work. more