Dipple Plumbing, Electrical, Heating & Air

As a first time customer I was please with the toilet repair which included a new base plate. I would use the company again in the future if needed more

My AC unit went out in July, hot outside, very hot inside. I called Dipple and they responded very fast. They found the problem, ordered the part and made the repairs as well as preventitive trouble shooting. Will Willis was courteous and professional. I would reccomend their services. more

I got a new AC system for a reasonable price. Ross and Will were a pleasure to deal with. more

Craig from Dipple Plumbing, Electrical, Heating & Air was so thorough! It was 100 degrees, he was wearing long sleeves and working in the sun, and he spent three hours at our house. Both of our A/C units had gone out at the same time, and he went through and looked at both of them. He was able to identify problems immediately, told us what needed to be fixed, how he would fix it, and how to tell when it is fixing to go out in the future. He was very, very thorough, my husband said he felt like he had gone through an on-the-job training course! If you need any work done, you should call Dipple! more

Craig was the one that came to our home. We had both units go out at the same time. He came and spent a lot of time ( in the blistering heat) showing my husband what was wrong, how it works, how to fix it and how to tell when something is going wrong. My husband said he just had a mini-on-the-job-training with Craig. He was so thorough in explaining everything . I called the office after he left and told the receptionist to have the boss give Craig a big pat on the back. He did an excellent job and we will request him to come back if we have any other problems. We were real impressed with his knowledge ( and patients in 100 degree heat) and he was just a down to earth guy. Fantastic experience !! We have already referred them to one family member and they are supposed to be calling them soon. Great job Craig !!!!! more

We had just moved into our house when a sewer main backed up underneath it, flooding our toilets and tubs, and we didn't have any contacts as far as servicepeople. We contacted Dipple Plumbing, Electrical, Heating, and Air after struggling to deal with our home warranty company, they sent out several people but would not allow them to actually fix the problem. The man who came out from Dipple was so concerned for us and saw what the problem was. He went way beyond the call to help. He understood I had to go through the home warranty, and called me five times on his own time to follow up with me. He gave me information that I was able to use to effectively argue with the home protection plan to the point where they agreed to pay $500 of the repair. If he hadn't been so helpful I'm not sure they would have paid for it. After five days of having no plumbing, he went ahead to scheduled the work for Monday morning, and I was able to get the warranty company to agree late on Friday to pay for part of the work. He was genuinely concerned, and you don't find that very often. I was totally impressed. I don't remember his name, but he was so impressive and I want him to get some recognition. more

We've been using Dipple Plumbing, Electrical, Heating & Air for about three or four years now, and we wouldn't bother looking anywhere else. They are always prompt and courteous. The guys know what they're doing, stay on the job, and work very hard. We'd highly recommend their very experienced staff to anyone who appreciates great service. more

Dipple's "underground specialist" came out on Tuesday to check on underground pipe that had broken. Couldn't get back until Thursday. Meanwhile we turned down other plumbers we had checked with because we thought we had found the best. We explained that the pipe had broken because it was schedule 10 but was supposed to be schedule 40. We knew because we had had trouble with that same pipe before. We wanted the whole pipe replaced and made that clear on Tuesday on the phone and during the initial visit. The "underground specialist" showed up complaining that he was behind because he had just come back from vacation, and he didn't even bring the equipment he needed to dig up the whole pipe. After he hand dug a hole to the point where it was leaking, we realized he intended to leave the defective pipe in place and just cut out and replace a small section, which was not what needed to be done so that we wouldn't have trouble with that same pipe a third time. When my husband told him that was not what we wanted, he said he didn't have time for that and left us with our leaky pipe and a hole in the ground. This is the fourth day we have been without water, we waited for Dipple to do the work because we thought they were the best, and we still don't have water. We called Mr. Rooter and they are outside digging up our pipe now, which is what needed to be done in the first place. Do yourself a favor and call anyone other than Dipple. RESPONSE FROM Dipple Plumbing, Electrical, Heating & Air: We were called out to the Riddle’s home on July 28, 2015 for a busted water line. We have a technician that specializes in underground repairs and that is who we sent to the home. Upon arrival he was able to hand dig to the leak. The water line that we are talking about is not a short water line it is a ½ mile long. We gave Mr. Riddle the option to repair the leak immediately, which would have only taken about an hour, or replace the entire pipe. Mr. Riddle wanted us to use a backhoe and just start digging up the line to see where it connected to schedule 40 piping. In our professional opinion this was not the correct way to handle the repair. The area Mr. Riddle wanted us to use a backhoe to dig up housed 2 water lines and a 220V power line. Since we did not agree with what Mr. Riddle was asking us to do we declined to do work for him. We did not charge Mr. Riddle any fees for our diagnosis and decided to part ways. Dipple Plumbing, Inc. has been in business for 35 years we have an excellent reputation in the upstate and we cannot jeopardize our quality workmanship more

Dipple Plumbing, Electrical, Heating & Air's service technician was polite and knew what he was doing. I respect that very much because usually you get some people that don't know what they're doing. This guy knew how to do thing and knew what to do. It's nice to have people like that out there. I even called them to say how much appreciative I was with the manner of the service technician! more

We used them years ago and once again recently, so this was our second or third time using them. This time, we had a garbage disposal replaced. They were good. They were courteous, on time, and did the job. I would recommend them. more

I have been a customer of Dipple Plumbing, Electrical, Heating & Air for about 7 years. Their staff is clean, courteous, arrive on-time and get the job done. They are very attentive in terms of technical know-how and customer service. Over the years they have worked on 7 baths, serviced three different furnaces and AC units. What I've noticed is their company has a sense of responsibility. If it isn't done perfectly the first time, they come out and make the necessary adjustments. They will get the job done in one way or another. more

I called Dipple because the pilot light on my water heater had gone out and I couldn't get it back on. As soon as the service man walked in, he took one look at the outside of the water heater (which had rust stains on it) and told me I'd need a new one and handed me a price sheet with 2 options. The cheapest was a 40 gallon no-name water heater with a 6-year warranty for $1,999. I couldn't figure out why it was so high so I said I'd get back to them. So I had to pay a $50 dispatch fee for absolutely nothing. The man didn't even attempt to get my pilot light back on or see what was wrong with the water heater. I called Lowe's and got a Whirlpool 40 gallon water heater with 6-year warranty installed for $727. That's a difference of $1,272 for the exact same thing - I could get almost 2 more water heaters installed for the difference! I don't understand how Dipple can be THAT overpriced!!! more

The Dipple employees I've been lucky enough to have working in my home on my Heating & Air Conditioning system have been amazing. They made sure that the system worked as well as one they would have in their own homes. Will Willis and Aaron Simmons could not have been more hardworking, professional, and courteous. They are quite awesome and I wouldn't want to deal with another company after seeing how terrific Dipple is in every way. Thanks! more

After reading their reviews and asking about how their service worked, I asked them to come. They told me there was a charge for service call and whatever parts they use. I got charged for service call and $150 for making some adjustment, no parts used! I felt ripped off. Will not call them again! more

Dipple Plumbing, Electrical, Heating & Air has worked on my home twice and I am very, very pleased with the excellent service I have received. I called the first time to add a valve surge to my water heater to draw hot water to the furthest bathroom more quickly. The technician explained that it took hot water about nine seconds to reach the bathroom without the valve surge and the cost per gallon I was losing every day over the last nine years. He was informative about the rationality of adding a valve surge and about the product he installed. A technician named Willis also came out a month ago to service my heat pump and my furnace, and he also did a wonderful job. He was very knowledgeable about his trade and the durability of the products he installed. He informed me about the durability of my existing heat pump and made sure I was aware of which parts had the potential to fail so I could be prepared to handle any problems that arose after the service. The technicians really know what they are doing and are very knowledgeable about the services they provide. The technicians are always very prompt, courteous, and reliable. Their prices are honest and reasonable, and you really get your money's worth. Give Dipple Plumbing, Electrical, Heating & Air a chance. If a job comes up that you can't handle, they are there to fix it. I recommend them to anyone because I choose Dipple Plumbing, Electrical, Heating & Air over any other company every time. more

I've used Dipple Plumbing, Electrical, Heating & Air several times, and I would give them ten stars if I could! They are prompt and on time, and their prices are reasonable. I've been pleased with the results. more

Dipple Plumbing, Electrical, Heating & Air is a great vendor for any homeowner. Having a relationship with Dipple Plumbing is great because they make owning a home easier and safer. I can count on their technicians to be reliable, trustworthy, and expedient. Their dedication to customer service is second to none, and makes them my top choice to call when I need heating, plumbing, or electrical work done in my home. more

Emergency work pricey, but when you have no water you are subject to the full monte! Signed up for there annual service plan, but asked (and got) a refund as they couldn't seem to keep their appointments for the inspection...too bad. more

The quality of the work of Dipple Plumbing, Electrical, Heating, and Air was excellent. I have been with them for five years, as they are prompt, courteous, professional, and they know what they are doing. more

It took a few tries in getting the correct parts for an unusual 350 gal boiler, but they stuck with it and g9ot it fixed. I appreciate the effort more