B&B Air Conditioning & Heating Service

Jim Brown and Bill Williams, I want to thank your employee Jim (truck 230) for resolving my issue so quickly this morning. I called the office at 7:30 am and Jim was at my house by 8:20. He was very professional and resolved my problem in a timely manner. Please thank him for me. Shannon more

My heat pump went out over the weekend and I called B&B on Monday morning. They were able to have a technician come to my home that afternoon. The office staff was prefessional and courteous and called me with 30 minutes notice as I had reqeuested. The technician, Jim, arrived within that 30 minute window. He was polite and thorough in his work. He kept me informed on what he found and reviewed the costs and work needed with me. I will be signing up for contracts with B&B. more

Yesterday I had B&B out for no heat they responded very promptly. The technician Josh and his helper Brad were very professional and polite they answered all my questions very professionally and did the most thorough check of my system I am very pleased with them I will have them come back again they were very knowagable and had my system fixed in no time at all more

I have been a loyal customer of B&B for about 15 years and I just wanted to say that one of the reasons is the great customer service they provide. Today we had a fairly major issue with our heating system and the team was as always responsive, competent and friendly. Phil was the team leader and patiently answered all my questions and respected my home by keeping the outside dirt/footprints to a minimum and turning out lights in the basement after they completed their work. Great job to all... more

I selected B&B as my home HVAC service provider after many years of excellent service to my Church. For example today, BB and followed up with me to reschedule an appt. that I had to cancel. They were able to send someone out to do my system check up immediately. The Technician David Cartwright was prompt and arrive on-time. After inspecting my unit, he explained his findings in layman terms that I could understand. He patiently answered all of my questions and check to make sure I understand what he was going to replace and repair. David reminded me to adjust my thermostat back to the temperature prior to his arrival. He also wrote on my receipt a reminder to replace my filter and provide the size. David completed is work from start to finish in about an hour. Great job more

I was referred to B & B by a friend/neighbor. I called them on a Saturday afternoon when our furnace stopped working during an arctic cold blast this January. Phil the service technician called to let me know his schedule and when we could expect him. He arrived promptly and was courteous and professional. He determined the problem quickly. Fortunately for me, he was able to make the repair without having to replace any parts. So frequently we hear of HVAC contractors charging unsuspecting clients for parts that they do not need. Not this time. Thank you for your honesty and professionalism Phil. You represent your company well. more

I would recommend B&B Air/heat CO. They gave me prompt service: same day !! They were able to come early in the morning to get started on my furnace heating trouble. The tech was very knowledgeable and very efficient in/at his job. Was a very positive experience. Highly recommend !!! C. more

Phil my technician arrived promptly. He was courteous and professional. He performed the inspection of my heat pump/HVAC system in a timely manner. Upon conclusion, he noted that there were 2 capacitors that were not performing at their maximum, and explained that the situation. He wanted me to be aware of it for future reference, which I appreciate. I strongly recommend Phil for his performance. I have had a service contract for over 10 years with B&B and have been extremely satisfied and strongly recommend them to my friends and neighbors. more

Jonathon, as always, was professional, respectful and promt. He is very thorough in her service checks and knowledgeable. Highly recommend. more

Our furnace was making an intermittent buzzing noise, and I found B&B through 95.1 WRBS sponsor page. They had a coupon for a $90 inspection and the operator said that the coupon would cover troubleshooting the buzzing noise. Two technichans came out the following day (on time!) and were very polite. They promptly identified the buzzing noise: the transformer was going bad. They had the part on their truck and stuck to the estimate they quoted before commencing the repair. They completed the repair & inspection in 75 minutes, and I could immediately tell a difference- air coming from the ducts was blowing faster and warmer. They offered me a significant discount on an annual contract which I purchased because I impressed by their service(even though I usually dislike such contracts/ extended warranties). more

Jonathon on truck 52 came to my home yesterday to check my HVAC for Winter service. He did a fantastic job and he also found out why I have NEVER had Humidity in our home. The HVAC system installed in 2010 by another vendor did not connect the April Fresh system correctly and I also have a defective Humistat Sensor. Even though its under warranty I will not allow anyone but B&B to service me from now on. I used them for 15 years in Centreville with no issues, they are professionals and at the top of the food chain for HVAC work....USE THEM!!! more

We called last night with a hot water heater that was not working. We were prepared for a full replacement. For $110 and 45 minutes, a repair was made and we are good to go. The tech was confident that we have years before we need to replace it. I don't trust everyone, but I trust B&B to send quality people that I can trust to be in my house with my wife and child. They have never let me down. Thank you so much. more

I have had B&B provide full service under annual contracts for my oil furnace, oil HWH, & AC unit for over 5 years. All technicians have been courteous, skilled, & communicative, but John Riley has been especially attentive to keeping my aged system well-tuned & efficiently operating. On first contact, I made him & other technicians aware that I wanted to watch their service & learn as much as possible about the systems. All were informative, but John was exceptionally so. Clearly, B&B concurred since they often sent John with an intern for training, along with whom I learned a great deal from John. I used B&B with great satisfaction at my prior Columbia, MD, home from 1994 to 2007, and my parents used them successfully years before that. This is a quality firm providing cost-effective, reliable service from my experience. more

My review concerns one of your technicians whose professionalism and knowledge are outstanding more

I have been with B&B and maintained a service contract since moving into my house almost 3 years ago. When I moved into my home, I inherited a 20+ HVAC system that B&B techs miraculously kept running year after year and my service contract cost me pennies when spread out over the course of the year and considering the hundreds of dollars I saved in service calls. My 20+ HVAC system just died and B&B was to the rescue with a new system up and running within 24 hours. I didn't even consider price shopping the quote because while I might have found someone cheaper I wouldn't have found another company with the unbelievably smart, talented staff that B&B has employed. The guys who came to my house worked a straight 11+ hours to get my new HVAC installed in perfect condition. Furthermore, there is always a cheerful and helpful person who answers the phone every time. The staff all the way around is top notch. To those who think service calls are expensive, then purchase the service contract. Second, you get what you buy and talent doesn't come cheap. Thank you B&B for years of fantastic service, I have no intention of going elsewhere! more

I will never use them again!!! And I will tell everyone I know not to use them either. I called for and emergency fix on my air conditioner, which only needed freon put in. I was quoted 110.00 dollars for the first hour, then 45.00 dollars for every quarter hr. The tech gets here and tells me that it would be over 500.00 dollars just to put in some freon. It would be $406 for the freon itself and $155.00 just for the tech to watch the system suck up the freon. These people are a rip off. RESPONSE FROM B & B AC & Heating Services: This is in response to Grace Gs review. On 7/3/2012 Grace G. called B&B for service stating that her air conditioner needed to be charged up, meaning that she needed R-22 refrigerant added to her system as she has had done in the past. During the phone conversation Grace G. asked how much this would cost. The B&B customer service representative quoted the service / diagnostic fee and also gave her an estimated cost for the R-22 refrigerant. She then agreed to the service. The B&B Service Technician arrived at Grace Gs home 1 hour and 40 minutes after she called on a 95 day and located the source of the refrigerant leak in the system. Since Grace G. stated that she only wanted the system charged up, the technician then quoted her, (the same amount as previously estimated), the price of the R-22 refrigerant plus an additional 15 minutes of labor. She became upset over the cost, at which time it was explained to her that R-22 refrigerant has risen in cost approximately 400 percent in 2012 due to the EPA production limits since it is being phased out. She asked the Technician to leave and he collected the minimum service fee which was later agreed during a phone conversation to be refunded in full since she was unhappy with the cost of our service. more

They responded same day to diagnose the issue. Thien and Keith provided great customer service. Much appreciated! more

We had some problem with the first technician not being able to explain what was wrong, but they came back to give a full service and didnt leave without the ac unit working. Also no labor charge for the second fix!!! It almost seemed like they didnt care about giving proper service but after today I will recommend them to anyone. Thanks jb. more

david aplin,is without a doubt the best service guy in town...he is just full of knowlege ,always has the right answers & best solutions for any problem that may be coming ,to make this company the best around...a real credit to B & B....if i didn't have him as my service guy i think i would still be shopping around.. more

We have used B&B for many years and have always been exceptionally pleased with their service. Today was very representative of our past experiences with them. It didn't take long at all until somebody was here to deal with the problem. The employee who came, Phil Young, explained clearly what the issues were and what he was doing to correct them. He was outstanding. more