My heat pump went out over the weekend and I called B&B on Monday morning. They were able to have a technician come to my home that afternoon. The office staff was prefessional and courteous and called me with 30 minutes notice as I had reqeuested. The technician, Jim, arrived within that 30 minute window. He was polite and thorough in his work. He kept me informed on what he found and reviewed the costs and work needed with me. I will be signing up for contracts with B&B.
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