Advanced Window Products

I didn't know where to start when it came to replacing my windows. A friend told me to get a couple quotes, so I set up three. After the first two, I was exhausted. Both sales people were very pushy and stayed for OVER 2 hours! I didn't know if I could make it through the third appointment. I went ahead and kept the third appointment, which happened to be Advanced Windows. I'm very pleased that I did! It was completely different working with the local factory. They addressed all my questions and concerns and let me customize my own windows that I wanted. They also performed a professional installation, 12 windows in one day! I would highly recommend Advanced Windows if quality and service are important to you. more

We had 13 windows and a sliding glass door done. Job went very well our salesman ( GRSommer ), was very professional. He treated us with respect. Installers were awesome. They cleaned up and demonstrated everything before they left. THANKS AGAIN! We will be sure and spread the word. more

We had all of our upstairs windows replaced recently. Gerald was extremely polite and professional. He was knowledgeable about the windows and answered all of our questions quickly!!!! When we are ready to replace the rest of the house we will definately give Gerald a call!!!! more

I needed to have a few windows replaced in my home. I phoned around trying to find a company that wouldn't try to sell me on replacing all of the windows in my home. Advanced Window Products, our salesman was Gerald Sommer, came in gave me a competitive bid on just what I needed to have done. He was polite, knowledgeable, and professional. Once I gave them the go ahead, they were at home at the appointed time, finished the work exactly as they described they would. Once I am ready to replace the other windows in my home, these guys will be the first and only company I call, further, I will request that Gerald Sommer be the salesman I work with. Thank you for your help Advanced, and thank you Mr. Sommer. more

We ordered window's from this company was not really thrilled with the work but tried to get the screens off and the plastic handles broke when trying to pull them up. We had 10 windows put in and can not get any of the screens off without bending the frame. Talked to Crystal who said just bend all of them up and bring them in that they would replace them. Come on who would replace that many screens. We could not get past her to talk to anyone. When any one asks about our windows we tell them do not go with Advanced Windows. Have 11 windows to go will find someone else. more

We had 19 windows installed 9 months ago. The biggest issue we had was the replacement of our three big front windows. We asked for a 2/3--1/3 split, but instead 1/2-1/2 windows were installed. Our salesman told us he would pay to have them fixed, so we were very happy with that. However, we were told they'd be completed in 8-10 weeks, and they weren't. Then he told us by the end of October, then by Thanksgiving....however, we never heard from him. After more calls and 9 months, the windows were finally fixed. They are definitely more beautiful and fit with the style of our house much better, so I am VERY happy they eventually did replace them. I wouldn't say that the windows are amazing, but they at least look nice and the installers did a great job. There were only a few spots where they cracked the wooden frame to fit the new window in, but other than that we were pleased. They gave us a better deal than other offers we could find, but I would probably never use them again. Their customer service has been pretty good, but I do not have an overall great recommendation for this company. more

READ MY EXPERIENCE AND BUYER BEWARE: First off, everything seemed great during the initial sales presentation. Their price seemed competitive with other bids I have, they appeared professional, helped me understand all the rebate programs that I would be getting, etc. So in early October I signed a contract to have new windows installed in my home. They told me that I would have my windows installed ""before Christmas"" which already sounded like a long time to me, but oh well. I never heard a word from them in October, or November, so I started calling once a week in December to see when they would install. Then they informed me that they wouldn't be able to install until January 9, 2012. Well guess what - the tax credit program expired at the end of 2011 and so because of Advanced Windows' delay I lost my federal tax credit. When I asked if they could credit my work order - NOPE - sorry, in my sales contract it said that Advanced Windows makes no guarantee regarding rebates (despite the heavy sales pitch based on this). So I guess I was screwed there. Then during the windows installation process the contractors DESTROYED two of my walls. I have pictures of both before and after if anyone would like to see it, please contact me. It is absolutely awful and was entirely a result of a reckless and poor installation. When I complained and the contractor supervisor came out to see the damage, they agreed it looked much worse than normal and credited my job $1,000 and asked me to please get three bids for repairing the damage, send them all three bids, and they will ask for whatever the difference between the lowest bid is and $1,000. Although a bit of a nuisance, but it was still reasonable to me. So I got the bids and the lowest bid came in at $980. They were not happy about this. I told them that if they would like to get their own bids from people qualified to repair walls BE MY GUEST, I just want it fixed. They then responded that actually the sales contract states that they are not responsible for any damage to walls, so they were generous giving me ANY credit, and demanded I pay them back their $1,000. They would not give me any ""paid in full"" invoice until I did this, which I need to get my rebates from the energy companies. When I told them I didn't agree to that, they just started ignoring my emails/calls and steadfastly refused to give me a paid in full receipt. I found this outrageous and immediately contacted the referral network that recommend this company in the first place and relayed my experience. Only after this referral network threatened to kick them out of the network did Advanced Windows finally agree to pay for the damage to my walls and give me a paid in full receipt. However I was never able to recover my lost rebate due to Advanced Windows delaying installation of the windows. Thanks for an AWFUL experience. BUYER BEWARE. DO NOT USE THIS COMPANY. more

I had quite a few windows installed by mark b. and the customer service was awesome! the windows look so nice and everything was clean, he was on time and very knowledgeable, he made me feel very comfortable having him do our windows. I would defiantly recommend Advanced to my friends and tell them to ask for mark b! more

Just had 13 new windows installed today. * Gerald the salesman was friendly, courteous, and very knowledgeable. * Installers were fantastic! Friendly, efficient, cleaned up when finished, explained everything. * Windows are amazing! From start to finish, we enjoyed this process and would recommend Advanced Window Products to anyone. more

The salesman, Gerald, promised us delivery and installation in 2-3 weeks. After 3 weeks had passed, we called customer service and they told us it would be more like 6-8 weeks. At that point we asked for our money back because we felt they had lied to us. They said they could not refund the money, the contract was ""solid"" and they did not need to refund our money. They said to contact Gerald. After several attempts to talk with him, he called back , said there had been a miscommunication. He said he was busy with other customers and did not like being disturbed with our phone calls. He told us he had wanted us to get the ""good"" installers. Seems they have a good team of installers and a not good team. Lucky us. After many, many phone calls to Gerald and customer service the final outcome is we cannot have our money back and the windows will get installed in seven weeks, probably by the not so good team. I wish I could give them no stars at all. more

we had 16 windows replaced in one day, the 3 men that came out to install our windows were very polite confident in what they do. The sales man that came out Gerald sommers was a very nice and polite gentelman very helpful respectful he new what he was talking about. Make sure you call them for the best service advanced windows more

We just had all of our windows replaced & it turned out great! The installers cleaned everything up. All 12 windows done in 1 day. Thank You! more

We ordered 7 windows. 5 for new construction and 2 to replace old existing windows. The salesman was very professional and knew his product. The windows arrived on schedule, however, there was a problem with the measurements on the 2 retrofit windows. The installer put them in temporarily anyway so as to close up the holes where the old windows were taken out. Three days later he came back on a Saturday (he doesn't usually work on Saturdays) with the correct windows and had them installed very quickly. So, although there was a problem, it was resolved quickly and I got a check in the mail a week later giving me a refund amount for the extra trouble. I would use this company again. more

had a great experience called on Monday and they had a salesman out Tuesday measured all my windows and even gave me a senior citizen discount The nice man who came to measure was very professional and they installed all 9 of my windows without any problem will do more business with them again planning on calling for siding will let you know how that turns out more

I purchased windows from Advanced Windows in 2008. I loved the windows and the salesman so I called them to do my siding. They just finished the siding and it looks great. I was able to tack the siding job onto the existing window financing account which was nice and hassle-free. The experience could not have been better and my home looks great! more

We were referred to AWP from a friend, and haven’t regretted our decision to go with them since. Not only does AWP have good quality windows, they have the best window salesman and installation person out there. Gerald Sommer was a nice respectable, non pushy, honest salesman who has a great span of knowledge about the product and comparison of other products out there. John Carlson did an amazing job at installation and clean-up. Both worked hard to give us a great product which looks and works fabulous! We are very pleased with the service and products we received. If you’re ever in the market for new windows may I suggest AWP as you’ll be happy with the final product and overall experience. more

I had an absolutely wonderful experience with Advanced Window Products, from beginning to end. I love our new windows.\r To start off, our salesman, Gerald Sommer, was very polite, respectful and professional. Everything he told us, he came through on and I feel that he went above and beyond our expectations! \r The installer, John Carlson, was very professional as well. He was very thorough, clean and his workmanship is superb. After he had completed the job we didn't even know he had been here. Absolutely no mess to clean up afterwards. \r Finally, I have to say I went into this venture a little leary. (I have worked with some unscrupulous contractors over the years.) But Gerald, John and Advanced Windows made this whole process flow seamlessly and I couldn't be happier! \r Thank you for all your hard work and a great product! more

The bottom line, if you buy you lose. The salesman was very rude and pushy. Found out a coupon after the first payment, called the asked, they told me that they will have to increase the initial quote to allow the coupon. You can tell right here, this company has different prices for different people. Very dishonest and disappointing for being a local company. The company owner is the same as the salesman, he backed up the lie that the salesman told, now you can see the whole company's business ethics from this point. The installers were unprofessional. They come and store their food in your fridge like this is their home. They will only do the bare minimum to patch up the mistake they did. They only clean the area when you are watching them. Customer service was also horrible. You have to call several times to find who you would like to talk to. This is the most dishonest and worst business practice I have ever seem. If you are looking for a window company, try Home Depot, they have a best customer service hands down. more

Advanced window products installed windows into our new home. The entire crew was professional from the sales person to the installers. The representative that came to our house was helpful and never made us feel rushed or pressured. Not only do our windows look great but they helped us save on our energy bills as well! more

Advanced installed all new windows in our house yesterday. They were more than professional with the install, and they even cleaned up everything afterwards.\r \r We moved in 3 years ago and knew we needed to get new windows, I didnt relize how noisy it was until the new windows were in Our house is so quiet now and we literally had the best night sleep in 3 years last night.\r Thank you so much for your great service. We love the windows and the new look of our home. Thanks ADVANCED!! more