Our outside faucet developed a leak and my husband called A-1 American for someone to come out and fix it. First the technician that came out was late. When he got here he looked at the faucet and said it needed to be replaced. He quoted me a price (way over priced I thought) and I contacted my husband and he said to go on and have the work done. The technician said he had to leave and get the part and he would be back. I waited for two hours and finally called the company. The girl on the phone said that maybe he had to stand in line, then she changed her mind and said that he was on his way back. Almost 30 minutes later he did get back. He started working on the 1/2 inch copper pipe, took him a good 15 minutes to solder the faucet onto the pipe. I was watching and the solder was just rolling off of the pipe. That's when I could smell alcohol on him. My goodness, I know what he had been doing for the over two hours he was gone. He finally finished the job. I will never recommend this company, ever, and I will never use them again. Shame on you for letting your employees drink and then try to cover for them when a customer calls to see what's taking so long for them to return. Don't just walk away from A-1 American, RUN!!!!!
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