I had Unique install central HV AC in my 1891 home last year and was thrilled with it. After years of living with window air conditioners, this was a HUGE step up. But when the system started up this season, it was a little...pokey. Higher humidity levels, higher temps all around, etc. Called Unique and made an appointment. Mark DiLucca was here today and did a full diagnostic. Cleaned the compressor, added refrigerant (the system had been installed and started up in unusually cold weather -- it was 60 degrees in June), and even changed the filter to a better one than I'd been using. He explained everything he was doing (no mysterious thumps in the attic) and answered every question I had clearly and thoroughly. I live in an old house, so I've had every kind of contractor you can imagine come through my home, and I'm grateful when a company sends service people who 1.) obviously know what they're doing, 2.) leave my house clean, 3.) are friendly and respectful, and 4.) don't try to scare me or pressure me into additional services. This company -- and Mark -- met every expectation. Unique has my business as long as they want it.
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