Very impressed by office staff friendliness, ability to schedule an appointment for next day at a time convenient to me on the weekend, even though I have not been a customer in the past. Nelson arrived punctually to diagnose the problem. He came prepared to examine the leaking unit, look in the attic and climb on the roof to determine the problem and was able to make the repair on the spot, which actually turned out to be in some piping on the roof. I was impressed by his ability to figure out the source of the problem and his professionalism in getting the job done. Extremely happy with the service. Price was as quoted and a better value than a competitor whose appointment I subsequently cancelled.
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