I feel compelled to write this review after a horrible experience at the Three Forks restaurant in July when my family celebrated my daughter's 22nd birthday. The evening was less than satisfactory. First, when we first ordered drinks, I found that my Spicy Bloody Mary was bland, at best. I had asked the waiter if there was some way they could spice up the drink a bit. To my surprise, when he returned my drink, it indeed was the same drink to which some horseradish had been added (While it has not occurred often, any other time in my life that I have returned an unsatisfactory drink, the bartender has made a new one). The salads and soup arrived without a glitch, but bread was never brought to the table (which is typical at the Three Forks Restaurant every other time we have gone there). Then came the main course. I ordered a medium rare filet. When my steak arrived, it was medium well done. I asked the waiter if there was some way he could fix the problem, and he promptly went to th ekitched to reorder my steak, then returned to remove the overcooked steak from my plate. Sometime, later, another waiter returned to remove my plate and served me a new steak. He asked me to cut into the center of the steak to check it. To my surprise, the second steak was no better than the first! I stated that it was not medium rare. He simply stood there staring at me, and finally asked if I wanted him to take it back...By this point, everyone else had finished their meals, so I told him not to bother. Everyone seated at the table expressed amazement that the waiter, upon seeing that the steak was still overcook, had not immediately removed the plate rather than standing there staring at me as if it was my fault that the steak was not cooked properly.
Later in the meal, we ordered dessert. I had specifically asked the waiter at that time if there was a way he could put a candle on top of my daugther's dessert as we were celebrating her birthday. He assured me he would. When he returned with the desserts, he proceeded to place my guests bread pudding in front of me, and gave my dessert to my guest. We switched plates ourselves. As for the birthday candle- we never received one! I can assure you that whether we have eaten at a fine dining restaurant like Eddie V's or Ruth's Chris, or a more economical restaurant like Macaroni Grille, the restaurants have always gone out of their way to acknowledge a birthday.
So, in summary: from start to finish the meal was a disappointment: no bread until I asked for it, a bland Bloody Mary, an overcooked steak that was still overcooked on the second try and wait staff who couldn't keep orders straight or provide service when food and drink were improperly prepared, and finally failing to remember to bring a birthday candle...not what I expected from a ""fine dining"" establishment.
WHAT IS WORSE- I wrote a letter to Curtis Osmand, the Branch Manager at the Three Forks, to inform him of our less than satisfactory experience. I just received a letter from Danny Payne, the Proprietor, basically telling me that people usually don't complain about their experience at the Three Forks and thus, he is sorry...No gift card, no extended apology.... The rhetoric of this letter makes it seem as though it is somehow our fault that our experience was not up to par because no one else complains about this restaurant.
We used to come to the Three Forks all the time- NOT ANYMORE.
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