Sound Of Tri-State

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280 N Dupont Hwy
Dover, DE 19901

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(302) 736-1206
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Sound Of Tri-State - Dover, DE
Sound Of Tri-State - Dover, DE
Sound Of Tri-State - Dover, DE
Sound Of Tri-State - Dover, DE
Sound Of Tri-State - Dover, DE
Reviews
( 536 )
( 101 )
( 15 )
( 13 )
( 6 )

Best

The service and communication provided by Chris were outstanding. He kept me informed as to scheduling, pickup time, and also gave me an excellent lesson on how to operate the re...

Worst

While some counter people were friendly and pretty helpful, others and the manager were either indifferent, confrontational, or dismissive. Communication was not always clear. W...

Good customer service 1/3/2011

very helpful in showing us what type of radio to purchase more
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Did an excellent job recommending and installing remote starter. 1/3/2011

Did an excellent job recommending and installing my remoter starter on my truck. more
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Quick and Very helpful 1/3/2011

The guys were great, wonderful customer service and very helpful. I would definitely comeback. more
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I purchased car starters for 3 cars for Christmas presents 12/30/2010

I purchased 3 car starters for Christmas presents a couple days before Christmas. They were able to get one in before Christmas for my daughters car which was really nice because I'm sure they were busy. She absolutly loves it. I just had my other 2 cars done. They were finished when promised and no problems at all. GREAT TO DEAL WITH, were very happy!!! Now my daughters boyfriends want car starters so I'm sure we will be back. Thanks Again!! more
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My overall experience was outstanding! 12/29/2010

I would recommend Sound of Tri-State to all of my friends and family! more
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Excellent 12/28/2010

Staff were curtious, attentive, informative. My product is scheduled to be installed in the near future. However, I do anticipate top-notch service with the instillation. more
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Happy With Visit 12/27/2010

I entered the store and was greeted within minutes. After explaining what I wanted to do the salesman explained my options and recommended some things that made my visit very good and complete. more
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See full review below 12/27/2010

My dealings with Marlo and the sales and service team were very streamlined. I purchased a Kenwood car stereo at the Black Friday private sale that was not in stock. It was held for me until the date of installation without problems. I had purchased some incorrect speakers for the rear of my 1999 Chevy Silverado and the exchange for the correct units was also without hassle. The system sound great and I'm very satisfied. Thanks SOT - Michael Kucek more
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Great experience and I am very satisfied. 12/27/2010

I was shown a nuber of different units with HD radio and Bluetooth, After looking at other places I found a unit they didn't have, but they were able to get it for me in a couple of days, but they tought it would take 2 weeks. So they had the nit installed for Christmas. more
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Great as Always 12/27/2010

They did a great job as always more
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good prices and quality service 12/27/2010

I usually shop online but the sale they hosted had prices no one could beat. Nice clean store with lots of displays. Very personal employees with lots of experience. more
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Pretty good experience 12/26/2010

Good Staff, meet all my Car Audio needs. They kno wat there talking about. more
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Great Customer Service. 12/22/2010

Sound of Tri State is a classy operation. They have a great inventory. If they don't have something they will get it for you. And they try real hard to match internet prices. more
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Had 3 car starts and 2 radios installed in almost one day 12/22/2010

We had 3 car starts and 2 radios installed in one day. Well, almost one day. The only problem we had was getting another key made for our Jeep form the dealership so the tech's could complete the remote start installation and the hands free talk on the radio was not working properly (ultimately resulting in an Amp bypass. These issues were resolved within a few days. All of the Sales and Technical Staff members were professional. I will recommend Sound of Tri-State to anyone and plan on returning for any future purchases. more
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CUSTOMER SERVICE 12/22/2010

AS I WALKED INTO SOUND OF TRISTATE THE CUSTOMER SERVICE SUCKS AND WILL NOT RECONMEND GOING TO THE DOVER DELAWARE LOCATION EVER AGAIN FOR THE CUSTOMER SERVICE NEEDS HUGE IMPROVEMENTS THE ONLY REASON I GO TO SOUND OF TRISTATE IS NOT FOR THE PRICES BECAUSE THEY SUCK TO THE ONLY LOCATION I RECONMEND WOULD BE THE WILMINGTON LOCATION FOR THE PEOPLE WERE POLITE AND ACTED PROFESSIONAL SOUND OF TRISATE IN DOVER NEEDS MAJOR CUSTOMER SERVICE RERUNS OF HOW THE SALES TRANSACTION AND PROSEDURE OF THE RING SEQUENCE FOR THIS IS THE ONLY COMPANY FOR WHICH DOSE NOT SAY THANK YOU OR HAVE A NICE DAY AFTER THE PURCHASE. I WILL NOT RECONMEND ANY MORE PEOPLE TO THE DOVER LOCATION UNTIL THIS ISSUE IS TAKEING CARE OF FOR ALOT OF MY FRIENDS BUY FROM YOU BUT NOW WE WILLL BE HEADING DOWN TO WILMINGTON FOR THE SUCKY CUSTOMER SERVICE more
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Waiting Room 12/22/2010

Service was excellent. However, I had to wait for several hours for my vehicle. The furniture was uncomfortable and it was freezing in there. No remote for TV either. Please upgrade your waiting area for those that are forced to wait for vehicle. RESPONSE FROM Sound of Tri-State: Rhonda, We are pleased to hear you were very satisfied with the service you received at Sound of Tri-State. We apologize for the long wait and uncomfortable conditions. Thank you for your review and opinions. We will most definitely look into the Dover location's waiting room. Have a great holiday season! Sound of Tri-State Staff more
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Knowledgeable Help, Great Job, Happy Customer 12/16/2010

I had several questions regarding installation and configuration for interoperability of two remote start/keyless entry systems in my cars. Sales staff demonstrated thorogh knowledge of the product offerings and when they were unsure as to whether certain options could be implementedas I desired, did not hesitate to consult the install tech to get the right answer ther first time. I'll readily recommend SOTS to anyone I know is in the market for automotive upgrades. Thanks guys! more
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  • Neighborhoods: Cheswold
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