Sound Of Tri-State

The employees there were really helpful with every question that i had for them and even came out to my car to see for themselves exactly what i needed which i thought was most helpful. more

Everyone was very friendly and willing to answer any questions that I had and will to take the time to spend with me. more

GREAT JOB, EVERY THING WAS DONE PERFECT.NICE NEAT CLEAN JOB. WILL REFER TO FAMILY AND FRIENDS THANKS JEFF F more

I went into Sound of Tri-State to look for some very specific parts for an amp installation. I have been into professional sound and car audio most of my life. I went into sound of tristate looking for specific items. The sales representative told me I was wrong and sold me parts that were way over and beyond the needs of the installation I was working on (This was after pacing around the store waiting for someone to come out of the office for several minutes). I get home thinking that the parts I paid 4-6 times more then I would of paid anywhere else would of at least came with hardware (Mounting screws and such). One of the parts were defective but usable. For the price I paid I was expecting a lot more. RESPONSE FROM Sound of Tri-State: Jason, Please accept our apology for the experience you had at our Dover location. From what we can tell, it looks like you purchased parts to an amp kit when you would have been in a better position buying a full amp kit. Unfortunately,you were provided with limited options and we fully apologize for that. This should NEVER be the case for any of our customers. As for waiting on assistance,we most definitely hope you never would never have to wait on our salespeople. On behalf of all of our Sound of Tri-State's locations in the Delaware area, we will speak with our employees to prevent this from happening in the future. Thank you for your review Jason. It has helped Sound of Tri-State address issues which may have otherwise gone unforeseen. more

Install time was FAST! more

Overall I was very satisfied with the products and the service I received thanks Bobby more

I like the finished product more

i had to have two speakers replaced because they were faulty. i did not blow them. i also had to have the head unit replaced because it could not handle the load, it was told to me that it could, and when they replaced these i was charged for labor. i dont see how that should be the case. anyway other than that i feel i was treated very well and would go back in the future. they took the time to figure out what was wrong with my system and finally get it to act right. although everything that was wrong was inherently the fault of tristate, but they did fix the problems in the end. more

Good service, good follow up. Happy with installation. more

timing and service was fine. the service person showed me basics of tuning radio in parking lot. However, when I drove the car, we had serious static issues. Still need to resolve them from instruction manual or return car to sound of tri-state to correct problem. Sad part is we got the new radio for a long trip and it is not working satisfactorily. more

Pleased by the tech customer service amd repairing the car so it be repaied properly. The tech was at my home in less than an hour of me reporting the issue. Which rescued the experieince with TSS. more

Dealt with Bobby and Wayne. Wayne did the actual work on my vehicle and did an outstanding job. Will return in the future. thanks for the great service. Jim M. more

Great service great instal. If your looking for top of the line or bottom they have what your looking for and there bottom line products will sound better then what you will pay top dollar for at best buy and they have better prices more

Everyone I dealt with over the phone, and in person was very professional, and explained all of my options. The installation was done very professionally and have already scheduled my other car to come in for service. more

Ya know, I am a ma and pa shop kinda guy. I visited the local shops first then not very willingly I went to Sound of Tristate. I was pleasantly surprised at the knowledge and professionalism of the employees. It was a fairly simple install but I was happy. They even tint windows.....very well. Got all my cars done. Had a small problem with the radio the other day, I stopped by they sent a guy out. Boom "no biggie" he says, your all done. I like these guys. more

First, hats off to Bobby!! This young man is very knowledgable about audio sound systems. He was patient and friendly. He is one if the reasons time and time again I choose to comeback to the Sound of Tri-State. more

Grey selection some workers know more than others, definitely recommend Nick. more

Keep up the good work more

the work that was done on my truck was excellent. more

very good more