Sound Of Tri-State

Great store friendly & knowledgeable with equipment, will recommend to others! more

Isaac, Thank you for all your help! Anthony is most pleased with the new rims. I will continue to send business your way. It has been a pleasure dealing with you for the past 10 years. You are an asset to The Sound of Tri-State. more

Despite the fact that I was told that what I wanted wasn't compatible with my car they found the parts to make it work. It looks awesome. Couldn't be happier. more

i have always likes the service here and thay do exlient work an i also use any advice that thay give me. more

Was completed on site while I waited. Assisted in right choice for my vehicle. Needed a radio that was easy to use and navigate. more

n/a more

Very curtious and professional!!! more

Extremely accomodating and friendly more

my experience was excellent. great service and friendly staff. more

They made me wait a while and the service guys were not able to meet my servicing needs on the day of the appointment. Additionally the sales rep asked me did I want to put down a deposit without telling me it was nonrefundable. I don't think I would recommend it to anyone unless they had a specific need. more

Had remote start and security installed. They were out of the model I ordered so the upgraded me for free! Service took a little while longer than expected but was very happy with overall experience. more

i had a amp & wireing kit installed in my 2006 acura rl.i told brandon exactly what i wanted but that was'nt done, i took the car home i heard feedback, took the car back to tri-state they looked at it and said they fixed it.took the car home still the same feedback. went back to tri-state they looked at it again said they fixed it. drove the car home then the power wire broke. brought the car back, they fixed that, then the power wire came loose at the terminal.the wire is stil loose more

I received different pricing information from different people. Which changed the price from $125 to $200. Just not consistent on pricing more

I purchased a bypass module online and was told I could use it. After picking my truck up, I was informed that the module would not program to my key. I wasn't charged any more money than origionally quoted. They simply returned my module in its place. They didn't have to do that and could've charged me the price of a new one and left it up to me to return my faulty module. Customer service like that is why I will return to them for future needs. Thanks Tri State, Nathan more

Yesterday I purchased and had installed a new Pioneer single cd head unit and two new Kenwood front door speakers for my 2001 Ford Explorer. Immediately I heard the difference between my old Ford factory double din system and the new unit. The system even sounds better with the enclosed Clarion subwoofer that was already installed by you guys years ago. It sounds like I have more equipment in the back of the truck! I want to thank Brandon for his help and service and if anything else comes up I will definetly burn my gas from South Philly to come to Delaware for any new service that I need. Thank you Tri-State! more

I am still not very happy with the service... This was a Birthday present for my daughters BMW. After having the remote start installed only one remote worked and I was not told that I needed two keys one to be placed in a box under the dash to work. After ordering an extra key and letting the manager know about the one remote not working, I returned the car for a second time. I was told I would be getting two new remotes and program the remote start so it would work now that I had an extra key. I "STILL" to this day only have one remote that works, they never exchanged them out. The horn still doesn't beep when locking or unlocking the auto. Over all I am not very happy with the service that was preformed. I brought the car up there because it was a BMW and I thought they were professionals who could handle putting in the systems that they sold. I guess not!! RESPONSE FROM Sound of Tri-State: Mr. Lewis, Sound of Tri-State appreciates your review. Please accept our apologies for any inconvenience or frustration you may have experienced during this process. After receiving your review, our Dover manager, Marlo, wanted to do whatever necessary to make sure the installation and product were up to your standards. Unfortunately, sometimes issues arise that we can not foresee. Ultimately, this still does not make up for any delays in receiving a working product. Our installer, Scott, was able to ensure your install now works for sarting with key and remote starter. As our customer, you are our number one priority. At the end of this experience, we hope you are feeling more satisfied than you initially felt. Thank you for your business. Sound of Tri-State more

I needed a cd player installed in my car like 3 days ago and I called at least 10 different places and no one would even try to work me into their schedule. When I called Sound of Tri State at 12 pm on a Wednesday they worked me right in and got me in at 3. They took my car right into the shop and had the car done and perfect within the hour. This place f*****g rocks. Thank you guys. I will definitely be back and recommend everyone to you. more

i like your service very much but the fact that ups did not heed to my instructions and my package was returned i had to pay the shipping cost not happy about that RESPONSE FROM Sound of Tri-State: Mr. Gadegbeku, Sound of Tri-State appreciates your review. We are pleased to hear that you are satisfied with our service. It is great to know that we have a customer all the way out in Minneapolis! Please accept our apologies in the mix up with UPS. We did in fact make a note in our invoices and with UPS to follow your shipping instructions. Unfortunately, at times situations like this occur. We value you as our customer and hope to have your business in the future. In the meantime, please bear with us as our shipping department is growing and with that, we are hoping to expand our shipping options to ensure our customers are always satisfied. Thank you, Sound of Tri-State more

I have dealt with him on multiple different items. He was able to come through with my unique needs. more

Super help and service! more