Renttoday.us

My husband and I have had numerous horrible situations occur with this company. We are currently tenants and are horrified at their service and lack of professionalism. I have had the CEO yell at me and claim I has harassing. I have had the President of Operations, Mia, pass along my social security number and other personal information to an unlicensed not-bonded handyman that they were trying to force us to use. When we denied him access to our home due to the jobs we hold, they severed all customer service towards us and have been very rude and are now taking on late fees for no legitimate reasons. Please take our advice and stay far away from this company if you are a tenant. RESPONSE FROM Renttoday.us: Hi Natalia, We understand that it is not possible to make you happy, we get it. Some wise person once wrote Happiness is not the absence of problems but the ability to deal with them. Spreading negativity all over the internet is not a healthy or productive way to deal with a problem or issue. Our doors and ears were always open to you. We wish you the best of luck and hope you are happier in your new home. Thanks! more

Monica is proactive in seeking out how to solve problems and goes the extra mile to work things out. She takes the time to keep me updated and is always patient and helpful. more

I've been renting with Rent Today for almost a year since I've been on my own I haven't experienced any greater customer service prior . The thing that I like the most is the open line of communication that they provide to their customers. Bianca Melle especially very kind, understanding individual . more

FROM THE FIRST CONTACT WITH YOUR STAFF MEMBER DENE HERNANDEZ, I'VE BEEN MESMORIZED BY HER PROFESSIONALISM AND EXPEDIENT SERVICE. WE WRAPPED THE DEAL IN TWO DAYS. I COULD NEVER IMAGINE SERVICE THIS GOOD AND QUICK. I WILL RECOMMEND RENT TODAY TO EVERYBODY IN MY PATH THAT MAY CONTEMPLATE MOVING. YOU'VE CHANGED MY PERCEPTION TO THE GOOD. more

It was great talking with Bianca today-her customer service skills are OURSTANDING! Thx for your help! more

I want to Thank Rent today, for such great Service, and fast response to my calls. Monica and the others have been such a great help in everything I have call for. Just want to Thank you all for being such a great team. Thanks again Becki Scott more

I am in the process of refinancing my mortgage rate on my property. As anyone who has been through this process knows, the increased stress level it can bring with last minute requests and immediate deadlines. Well, I received one of those requests to get it in some documentation regarding my rental property by end of day. I called the office and was told the customer service lines were busy. I left my name and phone number and was told someone would call back shorlty. As I watched the clock and waited for a callback, the stress and nervousness kicked in, so I called back and explained the situation to the receptionist. She immediately transferred me to Monica Ortiz. I let Monica know what was going on and that I had a deadline for some documents from them that I did not have access to from work. Monica told me she would get right on the request and send the documents to my work e-mail address. Within minutes, I received the documents and was able to forward to the mortgage company, so that my process would not be slowed down. Monica demonstrated exemplary customer service. I would not hesitate to recommend her to anyone. It is this kind of service that made me decide to use Rent Today for my property management company, and keeps me with them since 2007. more

I was very happy with the quick response I received from Monica Ortiz and the RentToday team on my repair of the plug outlets. more

Rent today is not a good company to rent from. They are un-etheical in their renting ledgers, and they play good cop bad cop to collect on rent. I was blessed enough to have owners who experience the same low class customer service. If you rent from them make sure you obtain a break down of charges and have the person who is taking rent from you sign it and date it...The service was so bad that the owner of the property ended their contract with them RESPONSE FROM Renttoday.us: Hi Kassie, We are very sorry that you were not a happy camper in your property. We at Renttoday.us work very diligently to make all of our clients happy, both renters and owners. Each month we send out a detailed ledger and we are always available to go over it with you at any time. It is true that if you are a late payer, our collection department can be very persistent but they are only doing thier job which is to collect the rent for our client, the owner. And it's your job to pay your rent on time as well. If that happens, you will never hear from our collectors. Easy as that. We hope that you now understand your ledger and have bettered your financial situation so you can pay your rent as we do value you as a client. Thanks so much. more

Thank you to the Bianca in Ontario for all the help she has given me and my family in these bad times. Its nice to know there are still good people out there. RESPONSE FROM Renttoday.us: Hi Katy, Thank you so much for taking the time to share your feedback. We appreciate you as a client and we are happy that we are able to help in any way we can. more

Your maintenance technician "Todd" is an excellent asset to your company. He is always professional, courteous, and very knowledgeable and efficient concerning all our repair needs!!! RESPONSE FROM Renttoday.us: Hi Ron!! Thank you so much for your positive feedback and we are so happy that you are having a good experience with Renttoday!!! Much appreciated... more

Irma is what customer service is all about. She went above and beyond for me with a recent tenant issue I had. She was very professional, prompt and courteous to talk to. If all the employees at Renttoday are like Irma, then you can't go wrong at this company. Have them manage your property. Thank you Irma and keep up the fine work!!!!! more

Have worked with Irma Verino on two different issues in the past 30 days. Both times, Irma was extremely helpful, professional, and cordial. What a pleasant surprise. Irma is a true customer service Rock Star! more

I mostly worked with Raylene, and she made the whole process simple and satisfying. I needed my house rented ASAP and they delivered! Great service. more

I want take the time to advise that RentToday has been my property management company for just about 5 years. Thoroughly recommend them as as out of state landlord, they take care of all my needs and more. Just today I receive a prompt and courteous response to a question regarding my account from Monica Ortiz. She's been exceptional about following up in a timely manner and researching the details with respect to any unique issues that may arise from time to time. Thanks Monica! -Tesh more

My family and I have been looking for a home for 2 months with other agencies, however no one cared for us with the expert and diligent help that Renttoday has given us. The staff is awesome and the whole process was smooth, fast and pleasant. Nick, Monet and Sonya were great. With many thanks to Renttoday we are now happy to be entering our new place of residence! I highly recommend Renttoday for all rental quests! more

I would like to take a moment and thank Monica Ortiz for making my experience with Rent Today a great one. Monica is professional and polite. I would say that Rent Today has one of the most professional staff. Monica Ortiz should be awarded for been the true professional she is. I highly recommend anyone who is considering renting, to talk to Monica Ortiz. RESPONSE FROM Renttoday.us: Raul, thank you so much for taking the time to send us some positive feedback and kind words for our staff! It's amazing how far a few nice words go and we are so happy that you are happy with our services. You have made our day! more

I'm impressed by thier professionalism! My home was leased in just 3 days and everyone has been very nice to work with. more

I enlisted in the services of the Ontario office to "lease up" my home, meaning after the tenant moved in, I would handle the management responsiblities. Every possible error has been made from the lease agreement, to the inspection process, to mailing the mail box key (really stupid, how can tenants get the key?) to the absolute failure of properly verifying the tenants factual and current income. The tenant has been in my home one month, I am currently preparing a 3 day eviction notice. Had Renttoday been more concerned with verfication of income rather than getting their commission, I would not be in this situation today. I WILL NOT reccomend Renttoday to anyone in need of renting their property or needing to find a rental property. more

Really satisfied with their service. We were able to rent our property in "0" days. Nick and Raylene we great!!! more