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Businiess name:
Renttoday.us
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Review by:
citysearch c.
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Review content:
I am in the process of refinancing my mortgage rate on my property. As anyone who has been through this process knows, the increased stress level it can bring with last minute requests and immediate deadlines. Well, I received one of those requests to get it in some documentation regarding my rental property by end of day. I called the office and was told the customer service lines were busy. I left my name and phone number and was told someone would call back shorlty. As I watched the clock and waited for a callback, the stress and nervousness kicked in, so I called back and explained the situation to the receptionist. She immediately transferred me to Monica Ortiz. I let Monica know what was going on and that I had a deadline for some documents from them that I did not have access to from work. Monica told me she would get right on the request and send the documents to my work e-mail address. Within minutes, I received the documents and was able to forward to the mortgage company, so that my process would not be slowed down. Monica demonstrated exemplary customer service. I would not hesitate to recommend her to anyone.
It is this kind of service that made me decide to use Rent Today for my property management company, and keeps me with them since 2007.
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