Precision Camera and Video Repair

I sent my $500 7 month old Kodak in for a minor switch repair, its condition was Ex+.\r I got it back with multiple repair scratches, a broken zooming ring, a malfunctioning autofocus, and the techs fingerprints and smudge marks on the lens. When I called to report it the customer service rep tried to say that it came in that way, but they will fix it anyway. Even after they repair their damage I will have to live with a hacked up camera and a horrible experience AVOID!! more

Received my camera back and I can't say enough good things about the service I received.\r The the ladies I talked to in office were very friendly Thanks again Dave Higgs more

My camera broke on Sunday, I mailed it in on Tuesday, they fixed it Wednesday and sent it out on Thursday. Here it is Friday and I have my camera back! My camera goes everywhere I go, so to have it back is the best feeling ever! Precision repair customer service rocks! more

I sent two camcorders in, one came back in three weeks with the same problem. The other after 7 weeks is still who knows where. I today told them to send it back to me unrepaired. They told me Sony had it, Sony cant find it in their shop. Precision said they would ship it back to me in a few days and they know where it was. I don't think it ever left Presision to Sony for repair. They are very unprofesional and I would never send them any thing to repair for me again. I only hope the other camera gets back to me so I can send to to a reliable repair shop. Stay away form this place! Thanks more

I live in Georgia and sent my Sony Handycam to Precision Camera in CT for repair through our warranty. I was honestly expecting *weeks* of waiting especially because it was a warranty situation. Our camera was back in less than a week! Perfectly repaired! I am considering sending my old Pentax 35mm all the way to CT to be repaired because of the great service. Highly recommended! more

I was very satisfied with Precision Camera Repair's process. I sent them my Kodak camera to be repaired under warranty. I have to admit, I expected some hassles, but there were none. They fixed my camera in a timely manner and kept me updated of its status at every level of repair. If I had a question, they answered immediately, and that is rare. I am familar with the electronic repair process, as this was my line of work for many years. I was very impressed with their process and professional manner. more

Highly Recommended. I sent my KM Maxxum 7D to Precision for repair. It was expertly repaired and returned within one week. Their excellent service has verified my confidence in Sony's photographic products. Pros: Quick repair....you can follow the repair process on their web site. Returned camera was safely packed. more

I have a cybershot camera from sony that a few pixels in the lcd stopped working still under warranty. I called sony support and explained my problem with them, The tech then told me it was covered under the warranty and to ship it to Precision Repair and it'll be repaired. Alright, so i shipped it out the next day all nice and packaged safe total to ship was about 10$. I await for a phone call from them but nothing for about a week so i decided to check on the website tracking , On this tracker it told me payment was due to call so i did. The first lady i spoke with after being on hold for 20 or so mins told me she'll request a picture and call me back. Another week goes by so i decide to call them back, This time this lady told me it was being worked on to call back 5-10 days. So i wait... Call back after 10days and they told me i had to pay almost 500$ to repair this . I called sony support again and then this time around sony told me LCD screens isnt in their warranty cover. I asked why didnt the first tech tell me this insted of making me waste 10$ and a month of my time?. I asked to speak to someone higher up than her and guess what? You cant speak to anyone but the tech supports , They gave me a address i could write to a committee to get higher up than them. So i recieve my damage camera back from precision today with a letter saying that they couldnt repair it due to the LCD and it was beyond repair. Cant replace a lcd screen i see.. Weird . Now after turning my camera back on the WHOLE screen now is broken before i sent it to them it was just a few pixels. Bad Company Beware! Pros: Hearing the same song over and over while waiting on hold for 20+ mins. Cons: Packaged my even more damaged camera due to them nicely! more

I was so skeptical when I sent my camera to Precision Camera. It was a website that I found on Google so I had no idea what to expect. To my surprise they got my camera within 2 days and started working on it immediately. I had total access to what was being done to my camera from the moment it was received to it's return back to my house. Other places told me it would take at least 3 weeks just for it to get to their company but with Precision Camera I had my camera back in my possession in about a week and a half. Not to mention it looked perfectly brand new. The staff at this company were very courteous and responsive with any questions that I had...They're totally the best in Camera Repair more

I sent my sony cybershot in a totally devasted condition....precision camera folks did a great job and sent it back to me in full working condition...the icing on the cake was that it came back to me within a week....seriously guys....systematic service means Precision Camera Repair. Pros: Quick turnaround time Cons: none at all more

I heard about precision camera through the Kodak site. I had problems with my digital camera, and Precision Camera was the ""go to"" place. I was concerned about shipping my camera to some unknown entity...When I called the first time, it wasn't there! The person I spoke to did some searching, and promptly told me it was on its way...Just a couple of days later, I also received a call from Kim, announcing it was there, and they were working on it. Just 5 days or so after I received a call from Kim ( I was going to call on 7th day to check on it, as they say 7-10 days), I received the camera ready to go, and in perfect condition! Needless to say, very happy with the service & attention to the customer...Thank YOU! more

I sent my Olympus digital camera to Precision Camera for repair after unsuccessfully searching for local repair shops. Even though the camera was not a year old, it had stopped focusing. Precision Camera fixed it in less time than their original estimate & responded to all of my e-mails promptly while my camera was being repaired.\r I would highly recommend them to anyone who needs their camera repaired quickly & efficiently!!! I am thrilled to have my camera back, working in such a short amount of time! more

Could not believe how fast I received my camera back. Using their repair status lookup ( I really like that function) I found that they received, repaired, and returned my camera all in one day. That's incredible service.\r Thanks. more

I just wanted to tell you how much I appriciate you guys fixingmy camera in a timely manor. I am leaving for a trip to Africa in threedays and my camera broke a week before I left. You guys fixed it andgot it back to me in four days. You will always be my camera repairshop. I will recomend you guys to everyone that I know. You have a life time customer. Pros: The best at what they do. more

I received my camera a Minolta 5D on the 7-26-07 in perfect condition. The camera work perefectly and I am very happy with the fine service Precision Camera does. I appreciate the fine people working for them as they were very friendly and helpful with all the questions I had. Their technicions are excellent. This is my first business with them however they can be assured I will return if needed again and will happily recommend to anyone needing service from them. Many thanks\r F.O.leonard CEO\r Computers, Tech (R) more

I sent a 6 week old Sony Cyber shot DSC-W50 to Precision Camera in Enfield Ct. (hereafter PCR) and as per instructions; I placed the camera in the factory box along with all of the paperwork and CD Rom from the factory. BAD MISTAKE! The LCD had quit after taking the camera from office air conditioning, to my truck, it was purchased it for work. I called Sony repair, and was told to send it there. \r After 12 days with NO correspondence, I called to find out what was taking so long, I was told by Sony that it would be returned in 7 to 10 days repaired, PCR said it was going to cost $111 to repair. I said send it back unrepaired, (a brand new one is only $129 at Wally world), PCR said the camera had ""impact damage"", mind you that it quit working, in a protective case while going from air conditioned office, to my truck, in Florida. I called Sony, and asked if this was the kind of service to expect from their products, NO ANSWER, but they said that I needed to take the issue up with PCR. I called PCR and tried to TALK to someone that could explain how the problem could happen, but cannot get past the clerks (customer service reps would be a misnomer here). \r Then when that Camera arrived, the box was barely taped closed and actually open on the bottom, none of the paperwork or software was included in the box, that had been sent just as it came from the factory. I called PCR back about the paperwork, the clerk said it would take 3 or 4 days to find out if the material was in the shop. I tried to contact the VP of Cust Svc. twice, but not heard from him either. I have spent $220 to take 25 photos, a little expensive in my book so I am purchasing a Nikon to replace Sony, I also am posting this on the Pensacola Fishing Forum, and several other forums , maybe with a little publicity companies like PCR will change their way of doing business, BUT I doubt it!!!. This is truly the worst service experience that I have endured in many years!!!\r Cons: Did not communicate, will not answer any real questions, will not let you escalate issue to mgr. more

I just bought a refurbished Kodak Z612 camera from an online supplier and was disappointed when it arrived broken. (Something inside the camera caused the image to continuously move up and down.) I looked at the list of authorized Kodak repair centers and decided to send it to Precision Camera. I am SO happy with their work. They repaired the camera and returned it in a remarkably short period of time -- less than a week. Their online system for preparing to send in your camera is very clear and made the whole process super simple. And since my camera was under warranty, I only had to pay to ship the camera to them. Thanks to P.C. for a great experience -- I will definitely recommend their repair services to my camera-toting colleagues. Pros: Very short turn-around time. Free repairs if under a Kodak warranty. more

The scanner arrived as promised. I have scanned about 600 slides so far. The whole procedure is much smoother than before. \r \r Precision Camera backed their work 110%\r \r I could not be happier with the scanner! Pros: Great work and highest quality. Cons: They are on the East coast so it takes longer to ship. more

Great efficient and fast service in repairing Kodak P880 camera. Expected it to be a month before I would get my camera back. But Precision repaired it and had it back to me, repaired and fully functional, within ten days of my sending it to them. I was amazed and pleased with their quick turn around. I highly recommend Precision Camera to you. Pros: Fast and efficient service more

I had to send in my Sony Cybershot for repair to Percision Camera Repair - who was the company I bought my extended warranty through.They told me that I should have the camera back in 2 weeks. \r \r Including delivery I got it back in 5 days! It works perfectly. I am very impressed with the service I received. In the future when buying a product I will see if Precision can be the warranter. If not, I would consider contacting them directly for a warranty.\r \r Carol Maitlen Pros: quick service, quality Cons: can't think of any more