Precision Camera and Video Repair

I was surprised to see the posting below from Kancho regarding his experience with a repair at Precision Camera. I work at Precision Camera and we take great efforts to provide outstanding customer experiences and will assure everyone that this is not the normal customer experience.\r \r Precision Camera has been in business 59 years. We have a great reputation we have the largest camera and camcorder repair facility in the USA. We have a lot of very satisfied customers and strive to offer world-class service.\r \r Please visit our website and see other testimonials for yourself.\r \r It is unclear from the posting if Kancho camera was ultimately repaired to his satisfaction. If I can be of service to Kancho or anyone else, please call me directly at 1 800 665-6515 Ext 186\r \r Dennis Desrochers\r Vice President - Customer Service\r Precision Camera & Video Repair, Inc. Pros: Very fast service, Great Website, Quality Repairs Cons: I hate to part with my camera, even for a minute! more

I have had two bad experiences in a row with Precision Camera Repair\r in Enfield, CT.\r \r My Sony DSC T9 LCD failed one day (actually 9 months after purchase)\r and Sony sent me to them. After 4 weeks, the camera came back and\r would not power up. It was also missing one of the plastic buttons on\r the back. The repair order said that they had done a ""general test,\r check, clean and repair all functions and systems"" among many other\r tests. Is powering up the camera not one of the tests??\r \r I called Sony and they sent me a prepaid UPS label to send the camera\r back to Precision Camera Repair -- at least I didn't have to pay again\r for shipping. Then another 4 weeks pass and the camera comes back.\r The repair said that the power harness needed to be reattached, and\r that they had done a ""general test, check, clean, etc."" It powers up\r this time. It appears to function ok. However after powering it off\r and back on, the clock needs to be reset. In fact, the clock needs to\r be reset *every* time it is powered off -- the batteries are still in\r the camera of course, so there's something else wrong. Again.\r \r I called Sony again, but Sony does not want to deal with this. They\r refer me back to precision camera. I have sent it in for a third time.\r It's been out for repair 2 of the last 11 months. Soon the 1 year\r warranty will run out.\r \r Well, with Sony, when the product works well, it's great. When it\r fails, it's awful. The same applies to the servicing. Pros: ""free"" service under sony warranty Cons: they don't do the job correctly more

This is the worst service I have ever received from anywhere. I sent my camera to be repaired and first of all it took twice as long as I was led to believe. Then it was lost or stolen while it was in transit back to me. Trying to get reimbursed has been a joke. I was told by email on 7-7-06 that I would have my check in 8 to 10 business days. Today is 7-31-06 and I am still waiting. To get someone on the phone expect a 20 minute wait. To get an email reply, don't expect it at all. I recommend if you have bought a Sony product that needs repair and they try and tell yhou to send it to them (which is what happened to me), you ask Sony for another referal or find someone yourself. more