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Businiess name:  Precision Camera and Video Repair
Review by:  citysearch c.
Review content: 
I sent a 6 week old Sony Cyber shot DSC-W50 to Precision Camera in Enfield Ct. (hereafter PCR) and as per instructions; I placed the camera in the factory box along with all of the paperwork and CD Rom from the factory. BAD MISTAKE! The LCD had quit after taking the camera from office air conditioning, to my truck, it was purchased it for work. I called Sony repair, and was told to send it there. \r After 12 days with NO correspondence, I called to find out what was taking so long, I was told by Sony that it would be returned in 7 to 10 days repaired, PCR said it was going to cost $111 to repair. I said send it back unrepaired, (a brand new one is only $129 at Wally world), PCR said the camera had ""impact damage"", mind you that it quit working, in a protective case while going from air conditioned office, to my truck, in Florida. I called Sony, and asked if this was the kind of service to expect from their products, NO ANSWER, but they said that I needed to take the issue up with PCR. I called PCR and tried to TALK to someone that could explain how the problem could happen, but cannot get past the clerks (customer service reps would be a misnomer here). \r Then when that Camera arrived, the box was barely taped closed and actually open on the bottom, none of the paperwork or software was included in the box, that had been sent just as it came from the factory. I called PCR back about the paperwork, the clerk said it would take 3 or 4 days to find out if the material was in the shop. I tried to contact the VP of Cust Svc. twice, but not heard from him either. I have spent $220 to take 25 photos, a little expensive in my book so I am purchasing a Nikon to replace Sony, I also am posting this on the Pensacola Fishing Forum, and several other forums , maybe with a little publicity companies like PCR will change their way of doing business, BUT I doubt it!!!. This is truly the worst service experience that I have endured in many years!!!\r Cons: Did not communicate, will not answer any real questions, will not let you escalate issue to mgr.

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