Laptop Guy

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1020A Claycraft Rd A
Columbus, OH 43212

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(614) 487-9674
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Laptop Guy - Columbus, OH
Laptop Guy - Columbus, OH
Laptop Guy - Columbus, OH
Reviews
( 45 )
( 8 )
( 2 )
( 1 )
( 9 )

Best

We had a very good experience with The Laptop Guy when my daughter's laptop screen was cracked. It was quick, easy and service was outstanding. Our IPAD 2 cracked several months...

Worst

I turned my laptop in and they said it would take 3 to 5 business days and I didnt get it back for about 3 weeks. They called me 3 seperate times telling me my comps problem sayin...

Your terrific staff 3/14/2010

Every aspect of my dealings with The Laptop Guy was positive and beyond anything I could have expected. Devin kept me informed, and was both sensitive and considerate, when I explained that it would be two additional weeks before I was able to pay for and pick up my laptop after repairs that came from my own doing (or undoing). Thank you for your thorough and professional and timely repair of my little problem 'child. You guys ROCK! Pros: professional and knowledgeable Cons: more than I wanted to spend :) more

A Fantastic Job 2/19/2010

The Laptop Guy provided us with excellent service and we appreciated their courteous and polite attitude, especially in this day and age. They repaired our daughter's laptop and told us other repairs we could do but were not absolutely necessary. They were timely and always called to let us know the status of the repair; we were never left wondering where her laptop was in the repair process. With three other laptops in our family we will certainly be back if necessary. Pros: Excellent Service Cons: Did not know about this place sooner! more

Service for desktops, too! 2/18/2010

My service guy was always kind and conversational. I expected a heady geek that had no personality, but the person I talked to always spoke with respect and understandable guidance. When I'm dealing with professionals in an area with which I have little knowledge, it's always good to be able to communicate and feel confident your possessions are in good hands. Pros: Service Guy was easy to work with. Cons: It would help to have a daily communication about the work. more

Wonderful Experience 2/1/2010

I have to admit, I am not very computer savvy and sometimes get intimidated when I have to talk to someone about computer issues but Devin (my garage advisor) was very nice and took the time to explain everything to me -- from what was wrong with my laptop to how they would fix it and how long the repairs would take -- which I really appreciated. Pros: Very Helpful People more

place to head for laptop repair 2/1/2010

Great place to take your laptop in need of repair. You'll get all your questions answered before any work is done and throughout the process. You are assigned own service technician who is always available to you. So it's all very personalized, no guessing or wondering if the person you speak with really ""knows"" about your computer . At the Laptop Guy the DO know computers! Pros: experienced technicians with fast service more

Quick and Easy 1/28/2010

While the cost of repairs is coming close to the cost of a new laptop, I did find the Laptop Guys extremly customer service focused and really quick and easy to deal with. They fixed my laptop overnight and had it back to me the next day. It was just like buying a brand new one, thats how well they did fixing mine Pros: Quick service and great customer service Cons: price more

Awesome Service! 1/10/2010

I was fortunate enough to work with the Polaris location to The Laptop Guy and they were awesome! They called me and told me everything they did as they were doing it, and there wasn't a surprise bill at the end. They even reloaded my back up files onto my computer for me so I didn't have to do it later. I would recommend these guys to anyone with laptop issues! Way better than Staples or Bestbuy. The guys I dealt with were super friendly. I was confident that my laptop was in good hands the whole time. Pros: Super friendly and knowledgeable. more

The Laptop Guy is my GUY forever! 12/22/2009

The Laptop Guy is my GUY forever \r kate d. 5 The Laptop Guy \r Well, all I have to say is that I am SOOO happy that I went to The Laptop Guy. They were quick, professionial and honest. Not at any time did I feel pressured or like I was being ripped off! That is hard to come by these days. The BEST part is that my computer is working BETTER than it EVER has...this brings joy into my life. The Laptop Guy...givers of JOY! Thanks, again!!!\r \r Posted 12/21/09 | Report Abuse\r \r \r Pros: Great experience! more

Lap Top Guy put me at ease. 12/13/2009

I had a super experience with the ""Laptop Guy"" very professional and customer service oriented. They took care of my computer repair and have my business, and referrals. Thanks especially to Josh who made my experience at the store a good one. He was friendly and knowledgable and made me feel comfortable. Michael did my diagnostic followup. Great job Laptop Guys! Pros: Friendly and super knowlagable Cons: It would be nice if the ""garage"" was open later then 6:00 more

Great customer service 12/9/2009

Dana was very patient during the process, it took us WAY to long to decide what we were going to do. He was great at follow up and didn't pressure us into anything. I would come back to that store for something in a minute! Pros: great communication Cons: none! more

Confidence in this company 11/29/2009

I always use Laptop Guy when anything is wrong with my laptop. I have confidence that this is best repair shop in town. Highly recommend The Laptop Guy! Pros: Top notch technicians Cons: time in shop more

The Laptop Guy is a HIT 11/28/2009

The Laptop Guy's were very good at diagnosing the problem of my laptop, communicating the information as to how long before I would get it back, and how much it would cost. There were no surprises and all promised were kept. I will use and recommend The Laptop Guy in the future. The only thing I think they can improve on would be a little bit of speediness. The repair only took about a week, but I am impatient and would like it back even faster than that. Great service, will use again. Pros: Great Overall Customer Service Cons: Could have been even faster more

Great service! 11/28/2009

While my laptop was being fixed I was in constant communication with my service advisor. Everything that was being done was explained very well and my options were presented to me in a non-pressuring way. I was very happy with the result as my computer works better now than it did when I got it from the manufactorer. I would highly recommend The Laptop Guy to anyone. Pros: Great customer service more

Laptop Guy is GREAT! 11/28/2009

I had a great experience with the Laptop Guy! They did an excellent job of letting me know all the steps it would take to fixing my computer and kept me updated during the process. My technician was very knowledgeable and did a great job explaining things so I could understand what he was talking about. My laptop was repaired within the time quoted. I would definitely bring my laptop back and recommend them to a friend. more

Terrible, terrible, terrible customer service 7/21/2009

would NOT recommend The Lap Top Guy to anyone. The customer service is awful, extremely rude managers as well as owners,and if possible their repairs and inventory are even worse. I sent a laptop in to be repaired for a minor problem, the power cord kept coming loose. Within 48 hours after getting my laptop back it died. The Lap Top Guy claimed it was a fluke and if I bought a computer through them they would put what I paid for the repairs towards purchasing a computer through them. I decided on a refurbished Apple. After only having this computer for 1 year it died. I took it into The Lap Top Guy, because it was still under warranty. They called me letting me know that my keys were sticky from a spill, there was no need to run the diagnostic, and my laptop wouldn't be covered under warranty. I thought they must have had the wrong computer, nothing has been spilled on the computer while in my care. I explained this and offered the possibility that they sold me a computer that had deformed parts. My keys weren't sticky, they clicked like many do, but this is the way I bought the computer. I spoke with the manager, who has no business working with customers, I have never been talked to so poorly. When the owners were contacted they declined to call to talk through this issue, and corresponded through email. Again, instead of getting to the bottom the owner jumped to the defense of the company and didn't care to help the situation. I will NEVER use The Lap Top Guy again, and highly recommend to anyone needing computer assistance look into another company. Pros: NOTHING Cons: bad customer service, even worse repiars more

Always a helpful business! 5/24/2009

I recently had my computer sent in for replacement parts for the second time since I bought the laptop from them in 2004. Both times I was able to easily mail my computer back to Columbus - free of charge - and was kept updated as to what they were doing and what my options for repair were. I've been impressed with how well the refurbished computer I bought has held up and I trust the Guys to do good, honest work. Pros: Great communication, fast work, Zoe more

The Laptop Guy is First Rate! 5/13/2009

Dana did a great job; even when the wrong motherboard was delivered, he made sure to keep me informed and let me know how the repairs were progressing. He even offered to let me take the other 4 (since it was paid for) even though I opted to get all of them at once. He was very professional and attentive; he went through the repairs on each system with me and explained the diagnostic fees, policies, etc. I'll definitely be back to The Laptop Guy! Pros: Excellent follow-through! Cons: None! more

Excellent customer service and quick repairs 5/5/2009

I have my own personal consultant that called with updates. This is great because you have a direct person to work with. They repaired my laptop in less than a week. The price was reasonable and the service was excellent. Pros: Frequent updates on status of repairs. Cons: nothing more

it was great. 4/14/2009

I dropped my MacBook Pro off at the laptop guy think it would cost a lot to get it fixed. They charges a nominal fee to check it out and then only charged my for th fix. It was less expensive to get it fixed, kept me informed every step of the way and got the job done quick. Also the staff was friendly and informal which made me feel comfortable. Pros: fast and consice. more

Great Place for Computer Repairs! 4/9/2009

I recently had my laptop repaired at the Laptop Guy. The staff was very professional and showed true concern for my needs. I felt that they took my problem seriously and did everything within their power to make sure I had a positive experience with their services. My laptop was repaired and I was able to pick it up in a short amount of time. The staff kept me in the loop on progress which was more than I expected. I don't often complete surveys but I do believe in giving kudos when due. I bought a 2 year warranty but even if I hadn't, I would be a repeat customer. Joe, a technician at the Laptop Guy provided outstanding customer service. Pros: Outstanding customer service more
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  • Specialties

    Laptop Repair including Mac. We work on Desktop computers too.

    Diagnostics are always free with completed repair. Sometimes it makes sense not to have your laptop repaired and we will let you know. Our company will never try to sell you something you don't need. We always provide many options so that you can make an educated decision based on the facts.

    We sell reconditioned laptops starting at $299

    History

    Established in 2000

    The Laptop Guy has been serving Central Ohio since 2000. We have 3 locations in Columbus area and offer mail in service for customers outside the area. We repair all makes and models of laptops including Mac. We also sell reconditioned laptops at our stores. The Laptop Guy started out with Todd and his dog, Zoe and have built the business to 3 locations and 20 employees. On average, The Laptop Guy repairs over 5,000 laptops a year.

Additional information
  • Hours: Mon-Fri 11am-6pm Sat 12pm-5pm
  • Payments: Check, Master Card, Cash, Discover, Visa
  • Neighborhoods: Grandview Heights
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