My service guy was always kind and conversational. I expected a heady geek that had no personality, but the person I talked to always spoke with respect and understandable guidance. When I'm dealing with professionals in an area with which I have little knowledge, it's always good to be able to communicate and feel confident your possessions are in good hands.
Pros: Service Guy was easy to work with.
Cons: It would help to have a daily communication about the work.
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