Laptop Guy

The Laptop Guy did an excellent job on reparing my computer 3 years ago. I asked them to repair it again this year but sadly it was beyond help. They did not charge me for the diagnotistic when it was not repairable. Pros: Excellent service more

I turned my laptop in and they said it would take 3 to 5 business days and I didnt get it back for about 3 weeks. They called me 3 seperate times telling me my comps problem saying the previous one was incorrect. I dont get mad easy at places but this place got me pretty upset. Cons: Time, diagnosing problems more

I liked that I was telephoned at each step of the process, especially since I was 2 hours away from the location where my repairs were being completed. I will definitely be encouraging my friends to use your company for their laptop repair needs more

I have used the Laptop Guy and have never had even one problem. Their store did change locations once due to a Walgreens buying out the other strip mall. The move was well publicized and the new location has better parking and a nicer interior. The new location is also just down the same street.\r \r Their staff is courteous and well informed. I was kept informed about the repair to my system and the repair was completed when they said it would be done.\r \r I used to be in the computer service sector at a company in Columbus. I know how hard a job it is and the people at The Laptop Guy are first rate. Pros: Information. I was kept informed of the repair the entire time. Cons: None that I can think of. more

Well they never answer the phone, the stores keep changing location, they hold your machine for ransom while they take 3-4 weeks to order the wrong part and then argue with the customer when the problem still isn't fixed! Bad business! Stay away! Pros: Local business Cons: Everything else more

i took my apply to the laptop guy thinking it would be convenient because I am so close to their location. what a huge mistake. they charged me to replace a part (apple wireless card and antenna) that i found out later wasn't replaced just hastily patched up. it took 3 weeks to get my computer back and everytime i was contacted to give an update on my computer the person was difficult to understand and unprofessional. after they ""fixed"" the problem i never got more than 2 bars of signal and i practically had to sit next to my wireless router. now i'm having the problem looked at by ""all computers fixed"" i used them in the past and they were cheap and awesome (basically able to replace my busted apple hard drive and recover all of my data for less than $300 and the guy came to me) don't ask me why i didn't just use them before. Pros: Convenient location Cons: Overpriced, more

After taking my laptop to a local shop and paying over for a ""diagnostic fee"" only to be told I should just buy a new laptop, it was great to hear that my computer could be fixed! I wanted my files! Now it works perfectly. Funny that I was told that this same laptop was ""totally gone"" and ""the screen definitely is blown.""A I sent two laptops in and both of them are now working perfectly. I even got a discount for sending in two machines. I think the Laptop Guy rocks. This was a great experience. more

So I took my laptop into the Laptop Guy after it took a minor bump and a small, fairly cheap and easily replaceable part was damaged. A MONTH later, I received it back. EVERY possible step, from getting to diagnostics up to the repair, took longer than the estimated timeframe. It was absolutely unreal. I'm a student and I pretty much need my laptop to survive, and missing it for almost half a quarter is inexcusable. Pros: Not too much, at least the laptop worked alright in the end. Cons: Fairly pricey, a turtle could repair it faster. more

My Laptop Guy experience was very satisfactory to me. I have had a lot of bad experiences with computer techs lately so I was very wary of getting serviced.\r The Laptop Guy techs were friendly and informative every step of the way. Total repair time was less than 1 week. Laptop works great now. Pros: Good service, efficient, informative and friendly. Cons: Lost crucial application settings but knew that was possible. Zoe sheds a little. more

Sorry, I don't buy it. Does anyone else think that it's fishy to have 10 five star reviews (ONE OF WHICH IS FROM THE OWNER!) and 2 four star reviews withing the course four days? Especially when there are only a total of 14 reivews in all?\r I'm not a recent customer, I admit, but I did use The Laptop Guy a few years ago. It took two weeks longer than I was promised to get my system back. I was hoping they'd have better reviews, since I need my macbook fixed. I guess I'll keep looking since these reviews seem VERY fishy to me. Pros: They work on all brands, even my mac! Cons: When I last used their service, it took way too long to get my system back. VERY fishy reviews. more

""Thank you so much for your guidance in suggesting the X40; it will be\r perfect for my needs... Obviously I will be recommending/sending more\r folks to your site looking for X40's..\r \r Thank you for your wonderful service, company and total program you have going"" Pros: I enjoyed working with Todd Cons: I don't like the automated phone system more

I found the LaptopGuy to be very slow as well as non professional when I had my notebook looked at, the intermitant problem still exists in my computer and they have pretty much just charged me and washed their hands of the whole thing which leaves me in the same boat as when I first visited them. Pros: none I've noticed. Cons: take a long time for repair. more

I have used The Laptop Guy for the past several years for laptop repair services. I have found their staff to be not only very helpful, but very knowledgeable about what my issues were. They have repaired several brands of laptop computers for me. Repairs are done in a timely manner with very good follow through. I would recommend their service highly. Pros: Knowlegeable and quality service. Cons: None that I have experienced. more

I have used The Laptop Guy several times in the past. Each time their technician lays out the options I have to fix my machine, and allows me to make the decision that is best for me. I have been pleased each time with the promptness of service, and keeping me informed with what is going on (the first repair they made needed a part from the computer company - which took a couple weeks, but it took longer than that when I tried to fix it on my own and was unsuccessful). All of the representatives I have interacted with at The Laptop Guy have been professional and courteous. I will continue to recommend The Laptop Guy to my friends. Pros: Knowledgable, honest, friendly, prompt, relaiable... shall I go on? Cons: limited store hours, but it's not a problem if you plan ahead more

I read about The Laptop Guy in the Business First (Columbus Edition) Entrepreneur section and needed some data recovered on one of my laptops. The service was beyond my expectations! They recovered files from my hard drive that previously crashed in half an hour, plus gave me tons of useful info about how to prolong the life of a laptop. He was knowledgeable, experienced and extremely friendly. He understood how frustrating it is when your computer breaks down. The prices were cheaper than I expected as well. I'd definitely call The Laptop Guy again if I have problems with my laptops in the future! Pros: Fast, Affordable, and Effiecent more

I have only had good experiences with The Laptop Guys. They are honest and seem to be straight shooters. more

I love these guys! They repair laptops faster than anyone I have ever seen and know exactly what is wrong before they start. I am tired of paying for parts someone ""THINKS"" is wrong with my system only to need additional parts to really make it work.\r Quick competent work at a fair price! more

I have nothing but good things to say about The Laptop Guy. I am a college student in her last semester, and I started student teaching three weeks ago when my laptop broke. I tripped over the charger cord and the little dc jack pin snapped off. What seemed like it would be a simple repair turned into a nightmare as I called around to every computer place, Geek Squad, and repair shop in the area and was quoted $400-800 dollars for the repair. Everyone said I needed a new motherboard, which basically means that you might as well buy a new laptop. Not wanting to give up on my trusty laptop, I surfed online to look at different repair places (had to use my Wii !). I followed my instincts after reviewing The Laptop Guy's website because they seemed like real people that I could trust (Zoe, too!). After receiving a very reasonable quote, I decided to go with them and filled out the service order request. They sent me a box with special padding and the mailing, diagnosis, and feedback only took about a week, Not only did they completely fix the jack (without a new motherboard!), they threw in several cosmetic repairs for free. The Laptop Guy offered friendly feedback over the phone and by email to let me know what was going on, and there is a one year warranty on the repair. I cannot thank the laptop guy enough for their help, I am now typing this on my newly repaired laptop I received by insured UPS yesterday. I would recommend The Laptop Guy team to anyone! Pros: 1 Year Warranty, Insured Shipping, Padded Box, Affordable, Friendly & Professional Associates Cons: None! more

I am not tech savvy at all. I was so frustrated with my machine I was ready to take a sledgehammer to it. The computer would turn on by itself, turn off whenever it wanted to, and gave me the blue screen of death all the time. It was either take it to a priest for an exercism, or take it to the laptop guy. Everyone I interacted with at The Laptop Guy was friendly, nice, and very knowledgeable. They told me they would call in a few days with a diagnosis, and they called back in two days. They fixed the problem and I had my computer back within a week! I thought the prices were very reasonable, and I was highly impressed with the service I received. My computer works like a dream now. The Laptop Guy should be the first person you call with computer problems. more

The Laptop Guy was able to fix the broken power jack on my laptop. This saved me $400 off of what HP quoted me to just replace the motherboard. I consider myself technically inclined and was very impressed with how knowledgeable the staff was. I would highly recommend The Laptop Guy. Pros: knowledgeable, honest, quick more