L & R Appliance Repair

This company is a total JOKE! , not only do they fail to attend appointments made but they will try and scam more $$$ out of the warranty company for a problem which there service tech said was unbearable / beyond economic repair! \r \r our refrigerator led's all blew end of Dec and the was creating condensation on the door at the top, whirlpool said as well as the service tech that it was not repairable and then i was advised that they are not a whirlpool authorized service company anymore due to being struck off by whirlpool for various complaints!\r \r 3 months later after a lot of lies from RAMBS to to lowes service advantage, after finally getting it in writing from whirlpool the unit was scrap we got it written off but not after RAMBS wanted to charge lowes $$$$ for parts which would never fix the problem!\r Save yoiur $$$'s and time and use a reputable company as RAMBS are NOT! as if i had not had it out with lowes then i would still be waiting!!! - YOU HAVE BEEN WARNED! more

This business required a cc number to schedule a service call. The repair service man arrived 8 hours later, refused to move the refrigerator away from the wall and told me he would come back when my husband got it moved out and booked to his next appointment. He also told me the refrigerator was old and needed to be replaced WITHOUT LOOKING AT IT!!! My husband pulled the refrigerator out and I called the company back to reschedule. ""Can't get there til Monday"", Melissa says. I ask for a refund of my service call fee and she screamed at me that she sent someone out and it wasn't her fault my refrigerator was old. Extraordinarily bad customer service from the phone to the service technician. The owner refused to back down on the request to refund my service call. Don't recommend for anything other than an opportunity to throw away your money and be without your appliance repaired. Turns out the coils just needed to be cleaned. more

Our warrenty co uses them for services. In December they were sent to repair a humming noise. The service tech stated that the dryer needed a new motor. They would order it and call when it came in. It took a month for the new part to come in. When it did they sent a tech that was incompetent. He took the entire dryer apart to put in the new part then when tried to get it back together he couldn't. He called the main office for help and yet still could not get it put back together. The service tech later stated that he was just finished with school and had never had to do this before. The office had told him they would have to schedule another tech with experience to come out 4 days later and put the dryer back together. I would have to wait 4 days for them to fix their mistake! I explained to them that I could not be home until after 3 for this they said that would be fine. Tuesday arrived (without a dryer for 4 days) they decided that they were running early and arrived at 1:00. When I explained to them we agreed for 3:00. They stated that gas was to expensive and they were not going to come out. I would have to reschedule to their convenience. I said that was unacceptable as they have left a dryer in pieces in my house. The secretary started to yell at me that it was my fault I could not be there at one even though the appointment was for three. I asked to speak to a manager and she replied no. That was not going to happen. I said I can wait until she is off the phone she said no. She replied to me that I can do what I want but she would not let me speak to the manager, Michelle. She said in the end I would have to meet their needs and their time frame! WHAT!! They left my dryer in pieces yet I have to meet their needs. Worst customer service ever. Yet we agreed to a time and they are the ones who are incompetent yet I have to meet their needs. more

This is my final edit to this review. Pros: Not a single one Cons: Melissa more

I don't know how this company is staying in business! They write up for parts they don't truly replace and submit them under your warranty plan. Also, when they need to order a part for your machine it takes MONTHS for them to get it in. They'll tell you the part is on backorder when that is not the case as I confirmed this information with the actual distributor. The staff is rude, unprofessional and the worst you?ll ever deal with, specifically the office manager, Melissa. I suggest searching for another company before you consider counting on L&R Home Appliance Repair. I encourage other consumers to post their complaints so we can work together to put this company out of business. This company is only out for themselves and does not care about their customer's needs. I wonder if the owners (Robert or Simon Milton) of this company have any idea how poorly their staff handles issues or maybe the apple doesn?t fall far from the tree. Pros: None what so ever! Cons: Terrible customer service, liars, rude staff, unprofessiona more

I have an LG washing machine that stopped working. The parts were under warranty but the labor was not. I spoke to a respresentative that told me that said it would cost $75 for them to come and an additional $29 an hour. I called around and was told that it was a job that would take less than an hour. So the total should have been $104 (75+29). They charged me twice and said that since they had to come back with the part it was an $84 flat fee rate. The technician had me sign the invoice before starting work. Pros: They can lie well Cons: Thier work has to be redone. more

I've read the reviews here and I'm appalled, my experience with this company was totally different. I Made an appointment and they came to my home right away, SAME DAY SERVICE. I was told an all day window, but was asked if I would like a call 1st I agreed. The company called when they were on the way to the home and I was there waiting. They fixed my refrigerator right then and there. The customer service was great, then technician was awesome. I would recommend this company 100%. Pros: customer service and technician more

Our appliance warranty company uses this company for repairs. We have been waiting 6 weeks for a part that they said would take 3-14 business days to fix our washing machine. They finally come to fix it and they said that yes the motor was bad; but, now the washing machine will wash and not spin... That was the original problem! They fixed nothing- and now we must wait for another part! I have contacted L & R hoping to get things moving quicker, not only were they unapologetic, they were extremely (-extremely-) rude with both myself and my husband. Their repair persons and their managers are incompetent and lack basic customer service skills. I hope you heed my warning and NEVER use this company! Pros: none! Cons: You will WAIT a really long time to have things repaired and they will be rude to you about it! more

My experience with L & R has been nothing short of a nightmare. This is the most incompetent repair company I have ever dealt w/ in my life. They deserve no stars, but I had to put one. Today is Fri. Sept 28, 2007, I placed my original call on July 26, 2007 for refrigeration repair and it is still not completely fixed. They finally got it cooling three days ago, one day short of two months, thats how long I've been w/out a properly working fridge. They have been to my home 9 times, today will be 10 to try and get the ice maker working, which I believe they broke. They have poor customer relations: After 2 months and 9 visits they had the audacity to ask why I was getting bent out of shape. What kind of business is run in this manner? They should have been at my house the minute I needed a problem after 2 weeks, much less 2 months. If you have American Home Shield (AHS) warranty company specifically ask to avoid L & R. I have had no help from the office in a proper manner and to top it off the technician told me it may break again in a month or 2. They actually burnt a new part while trying to install it and had to order another one, and if not for calling AHS they said it would be 3-14 days, after already waiting a month. They have no concept of making the customer happy. It feels like they have just tried drive me crazy and provide no help, but to come to my home again & again. Update: They just came for the 10 time and confirmed my thoughts that during repair, at some point, they somehow broke my ice maker as well. Any problem you can think of has occurred and they act as if its a normal part of the business. I believe they just have know idea on what in the world is going on. I warn everyone to AVOID this company at all cost. All that needs to be said is, 3 technicians came out during a 2 month span, 10 times to fix my fridge and now my ice maker is not working. Save time, money, and stress by calling another company!!! Sears is on the way to my house!!! Pros: Not one thing!!! Cons: Not near enough space to explain, no knowledge, no customer service, incompitence! more

THIS COMPANY WAS FANTASTIC TO DEAL WITH SET APOINTMENT IN TIME FRAME FROM MY WARRANTY COMPANY EVEN DID A CURTIOUS CALL AHEAD FOR ME. TECH SHOWED UP CLEAN AND WELL MANERED VERY POLITE AND EXPLAINED HOW I COULD AVOID THE PROBLEM IN THE FUTURE. PARTS CAME IN WITH IN 7 DAYS AND TECH CAME RIGHT OUT AND REPAIRED MY ICE MAKER. I WOULD USE THIS COMPANY AGAIN. THANK YOU L& R FOR A GREAT EXPERIENCE. Pros: PROFESSIONAL more

Poor customer service doesn't begin to describe it. Cons: Rude and poor customer service skills more

I had service scheduled with this abnoxious company via my extended warranty service. L and R was suppose to call before coming out, never did. Then when the guy shows up he isn't even wearing any kind of uniform or shirt saying L & R and his truck doesn't even have the company name on it. After he rang my door bell I looked out to see who was there and he was pressed up against my door listening. Weirdo. I went out via my garage to see who he was and he said he was there to repair my refrig. I asked if I could see some kind of i.d showing that he is from the company he said he is from and he refused and turned and walked away and said to get another company to service my appliance. When you are a woman and you are alone in your home, you cannot be to safe today. This person could have turned out to be a fake. No one knows. But when you request i.d. from a service company, they need to show it. And then when I called the main office to complain, they don't care about the customer, a supervisor told me to get service somewhere else. I guess they are so important and outstanding that they don't need the business. Cons: No customer service skills more

I have just had great service. I called L&R on 11/07/06 they were at my house on 11/9/06 and fixed my washer in about 30 minutes. They were very prompt and professional. I will recommend this company to all my family and friends. more

After waiting over 4 weeks to get a part, I called the manufactuer's HQ to try to get it myself. I was told to get a part number from L&R. They refused to give it to me so I told HQ, who then called L&R themselves. L&R told HQ they had the part all along, just couldn't contact me because of the wrong phone number! So, why then every time I called to ask what was going on they never told me they had the part the whole time? They shouted at me! The guy finally showed up today, never identified himself and demanded the money first. His attitude the whole time was surly and aggressive. He accused us of lying and wouldn't even give a complete receipt! I would rather buy a new machine than EVER use L&R again!!!!!!!!!!! more