Our warrenty co uses them for services. In December they were sent to repair a humming noise. The service tech stated that the dryer needed a new motor. They would order it and call when it came in. It took a month for the new part to come in. When it did they sent a tech that was incompetent. He took the entire dryer apart to put in the new part then when tried to get it back together he couldn't. He called the main office for help and yet still could not get it put back together. The service tech later stated that he was just finished with school and had never had to do this before. The office had told him they would have to schedule another tech with experience to come out 4 days later and put the dryer back together. I would have to wait 4 days for them to fix their mistake! I explained to them that I could not be home until after 3 for this they said that would be fine. Tuesday arrived (without a dryer for 4 days) they decided that they were running early and arrived at 1:00. When I explained to them we agreed for 3:00. They stated that gas was to expensive and they were not going to come out. I would have to reschedule to their convenience. I said that was unacceptable as they have left a dryer in pieces in my house. The secretary started to yell at me that it was my fault I could not be there at one even though the appointment was for three. I asked to speak to a manager and she replied no. That was not going to happen. I said I can wait until she is off the phone she said no. She replied to me that I can do what I want but she would not let me speak to the manager, Michelle. She said in the end I would have to meet their needs and their time frame! WHAT!! They left my dryer in pieces yet I have to meet their needs. Worst customer service ever. Yet we agreed to a time and they are the ones who are incompetent yet I have to meet their needs.
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