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Businiess name:
L & R Appliance Repair
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Review by:
citysearch c.
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Review content:
My experience with L & R has been nothing short of a nightmare. This is the most incompetent repair company I have ever dealt w/ in my life. They deserve no stars, but I had to put one. Today is Fri. Sept 28, 2007, I placed my original call on July 26, 2007 for refrigeration repair and it is still not completely fixed. They finally got it cooling three days ago, one day short of two months, thats how long I've been w/out a properly working fridge. They have been to my home 9 times, today will be 10 to try and get the ice maker working, which I believe they broke. They have poor customer relations: After 2 months and 9 visits they had the audacity to ask why I was getting bent out of shape. What kind of business is run in this manner? They should have been at my house the minute I needed a problem after 2 weeks, much less 2 months. If you have American Home Shield (AHS) warranty company specifically ask to avoid L & R. I have had no help from the office in a proper manner and to top it off the technician told me it may break again in a month or 2. They actually burnt a new part while trying to install it and had to order another one, and if not for calling AHS they said it would be 3-14 days, after already waiting a month. They have no concept of making the customer happy. It feels like they have just tried drive me crazy and provide no help, but to come to my home again & again. Update: They just came for the 10 time and confirmed my thoughts that during repair, at some point, they somehow broke my ice maker as well. Any problem you can think of has occurred and they act as if its a normal part of the business. I believe they just have know idea on what in the world is going on. I warn everyone to AVOID this company at all cost. All that needs to be said is, 3 technicians came out during a 2 month span, 10 times to fix my fridge and now my ice maker is not working. Save time, money, and stress by calling another company!!! Sears is on the way to my house!!!
Pros: Not one thing!!!
Cons: Not near enough space to explain, no knowledge, no customer service, incompitence!
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