John Moore Services

Great, courteous, knowledgable, same day service - would use them again. more

John Moore is simply the best. Called on a busy holiday weekend and they were able to send someone right over. The technician John was very polite and professional. I give them 2 thumbs up. more

I had a break in an outside faucet that was spraying (easy to see). I thought that I would call JM for an estimate because I had called my usual plumber and there was a service fee while JM didn not charge a service fee. I was assured by JM that I would only be charged for the size of the job (which was obvious). The JM estimator went to his truck and came back with a little less than $1,000 bill. I said no way was I going to pay that for that little job. He went back to his truck and came back with a less than $500 bill. I sent him on his way and called my usual plumber, Young Plumbing, Baytown and they were there in a couple of hours and it took them approx. 1 hr to repair it and the charge was included in their service fee of less than $100. Thank you Young Plumbing for knowing your job and charging accordingly! more

Great service from my technician Shaun. Called other places who wanted shedule service 2 to 3 days later. I called j. Moore and within an hour and a half our home was cooling down from the quick work pereformed by the tech. more

Professional, prompt, knowledgeable. I will call John Moore for any of my hvac needs. more

Would I reccomrnd John Moore plumbing Yes I would. The free estimate gave me the opportunity to decide whether to use them or not. The service personnel were on time and seemed to care. Both times I had to call they were on time ready to work while taking care not to disturb too much of the area they were working in. This time he entire plumbing system is compromised due to the age of the house. They gave me several quotes depending on how much we wanted to repair. Trisha more

Plain and simple :RIP OFFS!!!!! enough said more

I was very impressed with the customer service of the company. The process was seamless in getting from an online request to a technician out to my home. I would recommend ther services to family and friends. more

Never use these people. We paid them thousands of dollars for a brand new system that still doesn't work 5 days later, and no one knows why. Every tech that comes out to our house tells use something different and the AC manager keeps telling us he will call us and never does. more

I was very impressed with the professional service I received from John Moore's technicians. They were on time and the work is ""first class"". I was given an estimate as well as an explanation of what was to be done and why! Would recommend them to anyone looking for quality workmanship and the enjoyment of dealing with true professionals. more

So I called and set up an appointment with John Moore Services for between 5pm and 8pm. Took off work early and delayed things I needed to get done awaiting a tech to call. At 7pm I took it upon myself to contact John Moore Services and ask if someone was on the way. They indicated that my issue was still to be addressed and they assured me I would receive a call. A follow up call after 8 yielded yet another call for patience on my part, and that I would receive a call. I attempted to file a complaint after 9 as I had received no word. Spoke with a gentleman who told me the Customer Service Department would call me the next day to address the issue. I have received no call of any sort from this company. Not even a courtsey call to say that, ""Another job was taking longer than expected and they needed to reschedule."" It's funny, you set an appointment to basically give away your money and someone no shows....how is that a good business model? Not to mention if you make an appointment with a doctor and no show, they bill you a no show fee....Can I do that? (Rhetorical) more

Really good HONEST service. Really,Call John & get more for your HARD EARNED MONEY. more

I was a bit skeptical of the whole process, free trip charge and free estimate. But to my surprise it went better than I expected!! I had calls from the dispatch in both cases and my technicians both showed up on time. They were both very knowledgable on their respective trades and were very friendly. Although I have not scheduled them to complete any work yet it is only a matter of time. more

Called before arriving on time, courteous, uniformed, well spoken and gentlemanly technically well qualified for the job at hand. We'll again the next time we need John and look forward to getting Moore. Chuck (south of the City) more

I have used John Moore a few times for my air conditioning problems and they always did excellent work. more

I have used John Moore several times for jobs large and small. Always pleased with the work. They have always been prompt, thorough and pleasant. I will use them again. more

Be prepared to pay too much for things you don't even need--plus they won't honor the warranties on their work. Really bad experience with a plumber and an electrician more

Theses guys are great right on time and fixed the problem quickly . They were so goood I'm having them come out to quote me on an add-on to my home. more

I had scheduled an AC maintenance with ARS through Home Depot. I had a 4 hour window late in the afternoon and I didn't get a call from the technician 15 minutes after the close of the window and the tech didn't sound interested in visiting my house since it was going to be late. I was very displeased with ARS and decided to call John Moore and they responded quickly to scheduling a visit and contacted me before the tech would leave his prior engagement and the tech called again to notify me when he would be on his way. The tech was professional and made sure the service was done and explained what I needed and what I didn't. I am very pleased with John Moore and plan on continuing to use their services. more

We called John Moore to come service our air-conditioning unit, which we have done each year for the past 3 years. Our downstairs unit was not producing the cooling air. Upon arrival and after one hour we were told our fan motor and condenser was out and the cost would be $1400.00. We placed that quote on hold while we search to find out if our unit was still under warranty, which it was. We were also told by our AC unit warranty that we would only have to pay for the labor . We called John Moore back the next day after explaining our unit was under warranty. They sent a completely different service person from the previous day and he spent an hour searching only to come to the same conclusion. Then told us that ""since our unit was under warranty, it would cost us $700 to fix the fan motor and condenser."" When asked what their hourly rate was, he couldn't answer just repeating that it would cost 1/2 of the full price! WTF?! AND that don't stand behind their work. You have to sign off stating you understand that "". . .I agree to hold John Moore LP blameless for any damage or destruction to those items as a result of these conventional repair efforts."" We decided to wait and get another opinion from another company. Right after the John Moore tech left, I called another AC company and explained our situation, but did not state we already had JM come out to take a look at the problem. They sent out a service tech to my home 2 hours after my call! He spent 45 minutes looking over and testing our unit and said our fan motor was out. I asked about the condenser and he said our condenser is in perfect condition! Plus, he had the part we needed on hand and with our warranty, I paid $264.00 labor. This company did the ""HONEST"" work for us! John Moore, shame on you! Now I completely understand your advertising jingle: Call John, Get Moore. Well, that's what you get when you need a repair ""MOORE"". You lost a 3 year customer due to your dishonest quotes and ridiculous warranty rules!! CAUTION of John Moore. Get 2 or 3 different quotes before making your decision. more