Flat Rate Wood Floors

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110 West 18th Street
New York, NY 10011

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(866) 374-8480
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Flat Rate Wood Floors - New York, NY
Reviews
( 140 )
( 6 )
( 1 )
( 1 )
( 18 )

Best

I like to do most jobs around the house, but I hate cleaning bathroom tiles. So recently I hired flat rate to do this job for me. The results were GREAT. They got my tile and g...

Worst

This company should fire the woman who answers the phone. Although the carpet cleaning service may be good, the receptionist is rude and unprofessional. After the way I was trea...

really good job on my area rug 9/18/2007

I had an area rug that once belonged to my grandmother in the 40's. It was really beutiful, but it was so dirty and worn out that I just didn't belive it could ever be cleaned and restored. But Flat Rate proved me wrong. For a reasonable price, they deep cleaned it and now it looks almost brand new. They were on time, friendly, professional, and the price was very reasonable considering the hard work it required. more
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amazing job! 9/17/2007

This guy came to clean my w 2 w carpets after a weekend party and god it was a mess! more
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This bad reviewer could not possibly be our customer 9/17/2007

This could not possibly be our customer. First of all, we have a reputation in the city for the best prices and service. Second, we never give quotes over the phone. There is no way to know how much something like this will cost, kind of like when your car breaks down and you have to take it to the mechanics to check out. This is why we come out and give free estimates and demonstrations. Taking the rugs away does not mean that we will do a better job for a cheaper price. Some of the rug we cannot clean at home. For example natural colours rugs, silk, and many kinds of wool cannot be done in house. Also, we have never completed a job in 15 minutes. In fact, we wish we could! If we broke a picture frame, we would gladly reimburse the money for it. And last but not least, all of our customers know that if they are not satisfied with the service (ie stains are still there), we always come out and re-do the job free of charge until the customer is satisfied. more
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What a waste! Not helpful at all. 8/28/2007

After all the other rave reviews of this company, it's too bad I have to leave a bad one. The person I made the appointment with said they'd clean the carpets in the house, rather than take them away, without offering her suggestion or expertise (I have now learned that taking them away allows them to do a better job for a cheaper price). I shouldn't be expected to know the best way to clean a rug (deep cleaning or steam or whatever). She quoted me a price that the workmen promptly DOUBLED when they arrived. They thought they were taking the carpets away, so they weren't prepared to do the job I wanted. And when they realized they didn't have enough time to do it in the house, they rushed the job, finishing in less than 15 minutes on 3 rugs and knocking over furniture, breaking a picture frame. And the stains are still there!!!! Next time I'm taking my $475 (!) and buying a machine to do it myself. more
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Outstanding work 8/15/2007

All I can do is thank the guys at flat rate carpet. They literally saved the two rugs I have and were given to me by my favorite aunt. I was on the verge of throwing them out, when a neighbor told me about them. I called and they came on time and did an splendid job. Free pick up and delivery, affordable prices... All that I could have asked for. Thanks flat rate carpet. Pros: affordable, friendly, professional Cons: none whatsoever more
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Best Carpet Cleaners ever 8/9/2007

Nothing in worse for a home than a filthy rug. As much as we can try to keep it clean, if we don`t hire a professional to do the job, it will never be a 100%. My rug was actually disgusting, having new puppies and 2 kids it`s really hard. My neighbor recommended Flat Rate Carpets and I called them. They came over right on time and did an amazing job/ My rug looks as good as it did when I first bought it. Thanks Flat Rate Carpets. Pros: High quality service, friendly Cons: Nothing. more
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Flat Rate Carpet is excellent!! 8/5/2007

Flat Rate Carpet was recommended to me by a neighbor. I am so glad that I called them. My carpets came out great!! They are back to the condition they were in when I first bought them. I am so pleased with the work they did that I will definetly rely on Flat Rate Carpet again. Also, I will tell our other neighbors what a wonderful job they did. Thank you Flat Rate Carpet for being the best in the business, if you ask me!!! Pros: Competent more
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doggie disasters 7/1/2007

I just got a new puppy last week, and a few nights after I got him I was invited out with some friends. A few drinks turned into an all nighter, and I didn?t get home until the next afternoon. By the time I got home the dog had gone to the bathroom all over my apartment. I tried to get the stains out but it only got worse and the place was starting to smell. I searched for a carpet cleaner and these guys said they could come that day. Within a few hours the guys were cleaning my apartment with cleaners that would be safe for my badly trained dog and everything was as good as new. Now all I have to do is start training the dog! more
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Great Service 6/26/2007

I had 3 nice oriental rugs and two runners that I wanted to have cleaned after I moved to the city. I called a bunch of places for an estimate, and they all gave me one price on the phone and a different price at my home. I don't like this kind of sales pitch, but when I called Flat Rate Carpet they told me honestly that they would come to my home BEFORE they give me a price. The man who came to my home was very nice, and he gave me a price that was less than the other cleaners. I sent him away to think about having them cleaned, and they didn't charge me anything, or pressure me at all. The next day I called and someone came over right away to get my rugs. Less than two weeks later they were back in my home, in great condition. Pros: no pressure service more
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excellent and friendly service 6/20/2007

My carpets all over the house were in horrible condition. Me and the wife were certain that we were going to have to get new carpets. They were well worn, dirty, even smelly. We decided to give a pro cleaning a shot before buying new ones, which turned out to be one of the bets decisions we have ever made. Flat rate carpet came within a few hours of our call, and turned out horrible carpets into something brand new! Pros: friendly, fast, efficient service Cons: nothing, eveyrthing was great more
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best carpet cleaners EVER! 6/13/2007

I was so happy when I finally found the couch of my dreams...it cost me a fortune, but the joy it gave me was priceless. I was so excited that I decided to have a 'couch warming' party, but the aftermath showed me that it was not such a good idea. ironically, after too many drinks and hors d'eurves a friend of mine spilled red cocktail sauce on my new couch. The stain was awful, although it wasn?t very big it was very noticeable, especially to me. I was worried that this was the end...of my beloved couch. When I called Flat rate carpet cleaners I was convinced that no matter what they would not be able to remove it completely. The couch was a light color and the stain was fairly dark. BUT OH BOY DID THEY EVER PROVE ME WRONG. The service was excellent, immediate, friendly, courteous, not to mention the fact that they stain is COMPLETLEY GONE. The couch is like new again... Pros: fast, friendly, reasonably priced, remarkable result Cons: nothing. everything was perfect! more
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Helpful all the way!! 5/28/2007

I couldn't have asked for a better service or a cleaner sofa. My furniture has come up looking like it has just been bought. I was highly impressed with the accomodative staff at all the levels and felt completely at ease allowing them loose on my living room 3 piece. more
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great job 5/21/2007

I was very happy with the professional service and outstanding carpet job they did. I was amazed that they were able to remove the stains and make my carpet look almost brand new! Pros: fast and efficient more
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great prices, excellent service 5/21/2007

My friends and I had a small party and red wine was spilled all over my new carpet. Pros: great service, great value, great job more
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Wonderful Carpet Cleaning! 3/26/2007

After reading so many good reviews I thought this company was too good to be true....but I was wrong! Pros: Highly Professional, Well Trained Technicians more
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Top Notch Cleaning Service 3/24/2007

I used FLAT RATE CARPET to fix and clean the damage a different cleaning service did to my $4000 couch and I AM SO PLEASED WITH THE RESULTS. Flat Rate removed all of the stains in less than 20 minutes. Pros: Experienced Cleaning Technicians, Fair Prices, On time Cons: Nothing - they're great more
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Really Nice 3/9/2007

It was a pleasant surprise to have nice service from carpet cleaners in new york. They really cared about my carpet and were careful to leave everything clean and tidy. Nice job! Pros: Great service more
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Thanks! 2/21/2007

I didn't expect much because of all the bad experiences I have had with carpet cleaning in new york. Pros: Service oriented more
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Good Work 2/19/2007

The carpet in my entire apartment was just cleaned by 2 guys from Flat Rate Carpet and my apartment looks so much better. I love clean carpets! They did a great job. Will definitely call again. more
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Great Guys! 2/15/2007

A great team that gives great service. My carpets were cleaned really well and my house smells clean again!! I had coffee stains that I scrubbed but did not come out until I called Flat Rate Carpet. They are true professionals. Thanks! more
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