After all the other rave reviews of this company, it's too bad I have to leave a bad one. The person I made the appointment with said they'd clean the carpets in the house, rather than take them away, without offering her suggestion or expertise (I have now learned that taking them away allows them to do a better job for a cheaper price). I shouldn't be expected to know the best way to clean a rug (deep cleaning or steam or whatever). She quoted me a price that the workmen promptly DOUBLED when they arrived. They thought they were taking the carpets away, so they weren't prepared to do the job I wanted. And when they realized they didn't have enough time to do it in the house, they rushed the job, finishing in less than 15 minutes on 3 rugs and knocking over furniture, breaking a picture frame. And the stains are still there!!!! Next time I'm taking my $475 (!) and buying a machine to do it myself.
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