Flat Rate Wood Floors

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110 West 18th Street
New York, NY 10011

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(866) 374-8480
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Flat Rate Wood Floors - New York, NY
Reviews
( 140 )
( 6 )
( 1 )
( 1 )
( 18 )

Best

I like to do most jobs around the house, but I hate cleaning bathroom tiles. So recently I hired flat rate to do this job for me. The results were GREAT. They got my tile and g...

Worst

This company should fire the woman who answers the phone. Although the carpet cleaning service may be good, the receptionist is rude and unprofessional. After the way I was trea...

What a polite technician!! 10/5/2008

Calling a carpet cleaner to me felt as thought i'd get some old guy out who would rip me off, but to my surprise when i called Flat Rate the girls on the phone were young, energetic and professional. l felt that they represented a certain type of professionalism that is rare today. When the technician showed up at my house, he was very knowledgeable about what his job and was really pleasant and patient. He cleaned my whole entire house from top to bottem, even though at the time I wasnt planning on cleaning the whole house. But when he started on the living room, it looked so good, I just told him to clean every room in the house!!!!!!!!!! I feel that these traits are very important to an old Chick like me, who has a hard time deciding what I want. I recommend this company to anybody who needs carpet cleaning service!!!! more

A very happy customer 10/5/2008

My grandmother left me her beloved area rug to me when she died and I've been trying to find somebody capable of cleaning it for months. It's been a job too big for everyone, but Flat rate Carpet took it on and did a fantastic job in the time period promised. I'm sure that Nana is smiling down on us now because of this. Pros: A good punctual job. Cons: I wish I had more carpets for them to clean!!! more

Recommended 9/26/2008

A lovely gentleman came to my apartment to clean my living room and bedrooms. My carpet looks great and smells clean without a strong chemical smell. I asked if they offered organic cleaning, which they do! Pros: Great service more

No Show, No Call - Unacceptable 9/10/2008

They may be good at cleaning carpets but not good at keeping appts. I rushed home only to wait for almost 2 hours and no one came or called. This is no way to run a business and there is no excuse. I will not be using them for anything and shame on them. Cons: Irresponsible more

Definitely worth the call.... 9/8/2008

First of all, great website! (from a designer who knows...!) I had Flat Rate pick up a Persian rug given to me by my aunt who had it herself for about 20 years. The fringe was frayed, torn and dirty but I didn't want to toss the whole thing. They took it in for about 2 weeks and replaced it and it looks fantastic. Granted, rug repair is NOT cheap, but theirs was the best quote I got and they did a beautiful job. more

Urine Smell Gone! 6/29/2008

After months of smelling the horrible scent of dog urine, I finally decided to look up a carpet cleaner to see if they could get the smell out of my house. I phoned Flat Rate Carpet for free estimate. The staff were very friendly, but more importantly, THEY GOT THE SMELL out. Now all I have left is to train my dog! more

Stains Removed! 6/22/2008

I had accidentally knocked over an entire of bottle of red wine onto my carpet. When going to pick it up I kicked it ever further along the carpet spreading the mess! I found Flat Rate Carpet Cleaners on the web, gave them a call and they sent someone immidietly. The service was excellent and I would highly advise everyone to use their services to get wine out of your carpets! more

Clean Dreams 6/8/2008

My 4 year old has just finished wetting the bed at night so we decided to get her mattress cleaned. When the technician came out he did an amazing job, I saw and smelt the difference. As the price was reasonable I got him to do all the other mattresses. Thank you and I know we will definitely sleep better. Pros: Great Service - Friendly Technicians more

Response from the Owner 6/3/2008

In regards to the post from JoeClientelle, I would like to express my apologies for this irregular occurrence and apparent misunderstanding. Flat Rate Carpet puts customer satisfaction first and as per the customer's request, we fully refunded the entire price of the work done. Thank you for your valued feedback, always welcome at Flat Rate Carpet. more

great service 2/21/2008

I was very satisfied with the services offered by the company and would recommend anybody. The team was very professional and the price was quite competitive. -Micah more

reliable and professional company 2/2/2008

I called up flat rate carpet and immediately they offered to send a technician over for a free estimation. Pros: quick, professional and reliable more

great service quick and efficiant 1/18/2008

Me and my husband have 2 cats and a dog living inside the house. A week and a half ago my mother got sick and moved in with us. The problem is that she is very allergic to cats. more

reliable company! 1/15/2008

when I called flatrate carpet I didn't really believe that those ugly old stains, from the time my son was a baby, can come off. more

my rug is saved 11/17/2007

My new puppy decided it wanted to use the rug my mother-in-law gave to us as a wedding present as a chew toy. The whole corner was chewed up. I didn't think it could be saved, but I called Flat Rate anyway because I knew it was really expensive and she would've been upset. They brought the rug back in two weeks and I couldn't believe how great it looked, you couldn't even tell. I was so relieved that everything worked out. They were really nice and professional. more

Employees need training in customer service 10/31/2007

This company should fire the woman who answers the phone. Although the carpet cleaning service may be good, the receptionist is rude and unprofessional. After the way I was treated on the phone, I am not sure I would hire this company; first impressions last and the receptionist makes a lasting impression - but not in a good way! more

Great prices! 10/25/2007

Just used this company to carpet my office and was very happy with the price as well as the quick installation. They even cleaned up after they installed it which was nice. Pros: quick service, great price Cons: none that i can think of more

great upholstery clean 10/13/2007

My sister came over with her husband and two kids for dinner. Now, I didn't spend a million dollars on my couch, but it's less than a year old and I like it clean. I don't know what they spilled on it, but when I tried a spot treatment it only made it lighter and bigger. I called Flat Rate Carpet and they came right over. They completely zapped the stain and did it for a really good price. Pros: great stain removal more

Splendid job 9/28/2007

Hey Flat Rate Carpet, Pros: on time, good price Cons: na more

Speedy, effective, inexpensive carpet cleaning--carpets look like new! 9/27/2007

I had a terrible soda stain on my cream colored bedroom carpet, plus general dirt. I'm selling my condo and was just hoping to make it look presentable...didn't expect miracles....But after cleaning, it looks like new. And smells fresh and clean, too. The stain is completely gone. Pros: Inexpensive, effective, knowledgeable, speedy more

Great Service! 9/25/2007

Just thought I'd join in on praising Flat Rate Carpet Cleaners. Pros: Efficient, on time, polite, professional more
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