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Cropp Metcalfe

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6649 Garland Dr 2
Warrenton, VA 20187

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(540) 347-3024
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Cropp Metcalfe - Warrenton, VA
Cropp Metcalfe - Warrenton, VA
Cropp Metcalfe - Warrenton, VA
Cropp Metcalfe - Warrenton, VA
Cropp Metcalfe - Warrenton, VA
Cropp Metcalfe - Warrenton, VA
Cropp Metcalfe - Warrenton, VA
Cropp Metcalfe - Warrenton, VA
Cropp Metcalfe - Warrenton, VA
Cropp Metcalfe - Warrenton, VA
Cropp Metcalfe - Warrenton, VA
Cropp Metcalfe - Warrenton, VA
Cropp Metcalfe - Warrenton, VA
Cropp Metcalfe - Warrenton, VA
Cropp Metcalfe - Warrenton, VA
Cropp Metcalfe - Warrenton, VA
Cropp Metcalfe - Warrenton, VA
Cropp Metcalfe - Warrenton, VA
Cropp Metcalfe - Warrenton, VA
Reviews
( 59 )
( 4 )
( 1 )
( 1 )
( 1 )

Best

Our experience today with Cody (tech) was a great experience. He makes a service call very easy. He answeres any question we may have. Great service & very knowledgeable young man.

Worst

First call to them went ok till they told me it would cost $39 more if i wonted same day service then they charge for say the next day service . That right there should of raise...

Electrical Work 31 March 2015 3/31/2015

We had an electrical outlet problem for which I called TLC to help with. Very confident and knowledgeable TLC electrician. Didn't take long to assess the problem, recommend a solution and quickly fixed the problem. Enjoyed talking with Tracy (sp?), well spoken and courteous. Looking forward to working with him again for an electrical panel upgrade. I feel very good he will perform a quality job. more

Heat Pump Furnace Work 3/31/2015

My first time experience with TLC was on 12 March. Mac Ludin who never before saw my heat pump or furnace did not take long to survey the situation, brief us about what he found, provided a recommendation and cost estimate, and, once approved by us quickly took the action to get the necessary equipment and proceeded to correct the problem. I felt very comfortable and felt confident the problem would be fixed after only a few minutes conversing with Mac. Well spoken, very courteous and above all very qualified and knowledgeable about heating cooling issues. TLC certainly has a top notch technician who serves the company very well. more

Very satisfied 3/30/2015

He showed up on time and was very nice and professional. Put booties on every time he came in so he didn't track dirt in. It was a tune up and seasonal check and he spent a lot of time checking both the inside and outside units. I think he did a very thorough job. Was very good about explaining what he found and all of our options. more

good 3/25/2015

Great to work with. more

See review below 3/18/2015

Tech performed professionally in cleaning my ducts. I wasn't sure if the ducts needed cleaning until he showed me the amount he was able to collect. Glad I had it done. more

TLC is always the best 2/24/2015

Yesterday TLC came for our semi annual maintenance on our heating systems. They are always on time, neat, tidy, completely engaged in making certain all systems are go; highly qualified. About 5 years ago we purchased the new higher end Carrier systems and they are amazing to say the least. During these bitter cold days and nights, there are concerns, especially with high winds; will the water freeze? Will we lose some siding or have structural damage? Genuine concerns, but not once did I have to be concerned about our home being warm. While others heating systems ran full out constantly with no stopping, our systems went on and off. Thankful for TLC and its wonderful staff. more

Please see an excellent review of TLC and Mac Ludin 2/20/2015

We had the misfortune of losing heat on the record breaking coldest night of the year on Feb 19th ; by 12:30am our house temp was below 50 degrees. We were due to catch flights the next day to go out of town on vacation. Fourteen emergency calls in we received one return call from Mac Ludin the on call tech from TLC. On very little sleep Mac drove 1 hour and 40 minutes to come to our home in Reston (from Madison, VA) at 4:00 am and replace our ignition switch on the furnace in a timely and professional manner. In spite of the fact that he had had little to no sleep he also shared with us maintenance options and offerings for future service considerations. I am not sure many Technicians, would have gone so far out of their way to ensure our family got our heat restored in such a timely fashion. We are so grateful for the responsive, and professional manner of Mac Ludin and TLC we will be sharing this with our extended family members. Thanks again Mac! Grateful and warm, The Bentleys of Reston more

It was very good. 2/17/2015

It was very good. more

Excellent 2/4/2015

I contacted TLC for my annual plumbing inspection, annual heater/AC maintenance and to do some gas line work in order to accommodate a new stove. I was surprised when the installers couldn't install my new stove without plumbing. I called them to see if they could do my annual plumbing inspection and modify the gas pipe to accommodate the new oven. Two plumbers were in the area and came by fairly quickly. However, the work was more extensive than expected (by me). They returned to complete the work. Although maybe a little more pricey than others, I feel as though I can trust them. I've had bad experience with other companies. I decided to do the plumbing inspection on another day. Then, Andrew came on another day to do the annual maintenance on my heating/AC unit. He is so awesome! He was good with my dogs, too, and remembered them from a previous visit. Andrew was as friendly as always and very thorough. I need to get my vents cleaned, but I can't do that at the moment. Other than that, everything was as expected. The plumbing inspection was also scheduled and completed. As it turns out, the plumber who did my gas pipe work was previously the apprentice of the person who did my plumbing inspection. I thought that was pretty cool! And. . .I wish I could remember names, but the only one I can remember is Andrew. more

Repaired heat pump 2/4/2015

Lost power to my outside heat pump. The tech was there the time he told me. He was very professional. The problem was taken care of in a short time frame. I would highly recommend them. I was recommended to them from Denise Edwards in Rixeyville. more

great service for a fair price 1/21/2015

On time -careful about my rugs and quickly fixed the problem what more could I ask for? more

Great people, excellent communication skills, hard working and knowledgeable. 1/16/2015

Water heater replaced in an awkward location. Very personable technicians who were clean, neat and orderly. Would highly recommend these gentlemen again. Office staff always kept me informed and up to date as to when the technicians would actually arrive, a great plus. more

Emergency HVAC replacement on Thanksgiving-Eve 1/12/2015

When my HVAC broke on Thanksgiving-Eve, The home warranty Contractor wouldn't be able to replace it FOR A WEEK! I had TLC at my previous house for years, so I called them and they had my entire HVAC system replaced that night! I'm still trying to get reimbursed from my home warranty, but we're warm! more

1 1/7/2015

“TW- I just had to compliment your company on a fantastic job from beginning to end, especially from Monica, your customer service representative who answered my calls. On Christmas Eve, the breaker on the furnace at my rental home tripped again and the sump pump began to spurt water. I called around and was reminded by Vicky Noland that TLC Services now does plumbing in addition to HVAC, so I called the office. Monica answered my calls and took such great care of me ( I was in panic mode). She was absolutely wonderful every time I called (and I called at least 5 different times!). Monica sent Eric and Mac out to take care of the issues. All of this wonderful service was on Christmas Eve. I was even able to use some TLC Cash toward the bill! I’m thrilled to know I can call TLC Services for all my Heating, Cooling, Plumbing or Electrical needs and receive this same level of service! Thank you again, TW. Happy New Year!” -Linda R. 1/7/15 more

Appreciate TLC's professionalism and will recommend them to others. 12/19/2014

Appreciate TLC's professionalism and will recommend them to others. more

UPDATED REVIEW from 11/21/2014 12/17/2014

I feel obligated to update my 11/21/2014 review. While my prior review upon first reaction post service was accurate, but immediately afterwards, I found a few issues that I believe should have been identified during the maintenance service. I have UV/Ozone Air purification lamps as part of my systems. After the service call, I was briefing my wife on what was done, and she noted she could not see the hint of "UV blue" light that is usually visible in the duct work intake grill. I checked and found the UV and Ozone bulbs on both AP units were burned out. This was appearently not checked during the service call nor brought to my attention. Had the basement unit Air purification system been check, upon removing the unit to check the bulbs, the tech would have notice I had a much bigger issue, in that the insulation inside the duct had collapsed and was blocking over 75% of the supply airflow. Based on the amount of dust build up in the duct, this has been this way for a long time. Also, during the service, I pulled the basement unit air filter and noted it needed changed. I did that right then and there with the tech present. I asked him what the attic air filter looked like and he told me that it didn't look nearly as bad as the basement one. Having found the other multiple issues that were missed during the service call, I checked it myself and it was filthy, and far more in need of changing than even the basement filter was. I still think the tech knows his stuff and the quality of the work that was performed was good, but I called them in to check my systems for me (which should include ALL parts of the system) and feel that as part of the system, the air purification systems and filters should have been checked during this maintenance service visit and had this been done, they would have found the bigger blocked duct issue. more

Great Service Call 12/12/2014

Mack the technician arrived within the hour timeframe that was scheduled and serviced my propane furnace. He also suggested that I use a different type of air filter instead of the current electro-static filter as it would do a better job. more

look around before saying ok to tlc 12/9/2014

First call to them went ok till they told me it would cost $39 more if i wonted same day service then they charge for say the next day service . That right there should of raised a red flag so i asked for a 3 pm service on another day all good till 5:15 pm comes that day to were i had to call them to find out that they were running late with no call from them to let me know . Red flag a gene he gets here i tell him what i do to maintain my systen to here you need this part ok lets do it part ordered time and day set for after noon 3pm comes i call them to here he is going to be there after 5pm a gene there a gene no call from them so i make it for another day o my gosh he shows up on time part installed all good so they say come home to problems call to inform them to here a lady be very rude to me on the phone ans say you may need to pay for a service call for him to come see whats wrong i new what was wrong but she did not wont to here that man shows next morning fixed what was done wrong and i just hope it last . more

Fantastic Crew ! 12/5/2014

They came and diagnosed problem and offered multiple acceptable solutions. Highly professional and knowledagble. more

TLC Team Avoided Disaster! 12/3/2014

I use TLC because they are truly full-service and can deal with plumbing, air conditioning, heat pumps and our oil furnace. I recently called TLC for plumbing services and a HVAC problem and I was fortunate that they were able to schedule the service the same day with two experts in their own trade. Kevin was great at fixing the plumbing issues and was honest about what products I might want to purchase on my own. When Andrew arrived to check out our oil furnace and the house humidifier, he showed me that there was an oil leak and that the humidifier wasn't even wired to work properly. He also showed me that the humidifier water was pulling from the cold water line which wasn't efficient. The crisis was avoided when he noticed a small leak in a water main line, that if left unattended could have resulted in a flooded basement. He call into the shop and had Andrew come back to the house immediately to repair this problem, thus avoiding a disaster! more
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Owner Message
  • T.L.C Services is a full service plumbing company. We hire experienced, trained, licensed plumbers, that are honest individuals and are required to adhere to our no-pressure sales pledge. Our plumbers will show you every detail of your repair and provide upfront pricing before they begin their services. Our expert plumbers can provide a full range of plumbing repairs and services. From a clogged drain to a complete tankless water heater installation. Water heater repairs to a complete whole house re-piping. Sump or well pump replacements to gas line fittings. Main Sewer Line repairs to a complete bathroom remodeling job. We honor all manufacturer's warranties, provide same day and 24 hour emergency services and all of our work is backed by our 100% No Risk, Money-Back Satisfaction Guarantee! Schedule with T.L.C today!

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