Alaskan Air Conditioning & Heating Phoenix

Set up appointment to go over Mitsubishui ductless heat pumps. He didn't bring any material about them. Tried to sell me a single ductless system to cover my entire house with multiple registers, running lines from the one unit, only cost 10,000 dollars. Then tried to sell me a 13,000 dollar system to replace my current old system which included sealing the present duct work, came with 10 years of service calls. No mention of any other options. Then he discovered my current system is split. At times claimed systems on average last 10-12 years, later claimed 20 years. more

Donn was very professional and did a great job more

Just had my A/C check up. Tom was prompt, courteous and professional. I have been impressed with Alaskan since their install. The semi annual PMA checks have always been the same great service. I would recommend them to anyone more

Am I correct in seeing that this service is now $264 a year. Yikes!! That I don't like. more

Your technician, Alberto, was very knowledgeable, courteous, and efficient. he answered my questions and performed the maintenance without a hitch. more

The representative who serviced our AC, Bryant, said we needed to replace a couple of expensive parts. It all comes down to a matter of trust. Most homeowners don't know enough about ACs to know how long parts will hold up or if replacements are necessary. I assumed Bryant was being straight with me. more

Hector was a pleasant and friendly young man with seemingly a vast knowledge of his trade. I trusted his advice concerning my air conditioner and would not hesitate to recommend him to others. more

Purchased a tune up at Lowes on special. Service rep Hector came out the next week and went over everything on our AC. Explained about their maintenance warranty, sounded good so we purchased a 10 yr plan. Was very knowledgeable and professional. Hope he will be our service tech for next checkup. more

He showed respect by calling before arriving and by wearing the booties in my home. Since it is a new system, it could've been treated as a simple follow up, however, Bryant took his time and included me in descriptions and explanations. Also, his awareness caused him to notice and fix, on the spot, a gas pipe that should've had a gradient or $@!#%. The service was well worth it and a pleasant relief from previous issues with Alaskan. Way to improve! more

Need I say moor he is very good at his job more

We will use your company in the future as well as recommend to friends. We were quite impressed with the service rep, Hector. He was articulate, polite & knowledgea ble. Called first to let us know his approx. arrival time and was very proud to be representing Alaskan Home Services more

Bryant Smith came by today and was the most informative, professional tech I have ever delt with. Asset to your company more

The tech was very knowledgeable, friendly and helpful. Spent time explaining things. Would recommend him to anyone. We have had a contract with Alaskan for years and have been very satisfied. more

They did a thorough job and answered all my questions. They clearly know what they are doing. They even checked the evaporator coil. more

The service I receive from Alaskan Air is consistent except for one area. I have been with them 3 years and have yet to see the same tech. Each new tech has his opinion as to what is most important about my system. This is the one and only thing that keeps me from giving them 5 stars for my total experience. more

William was extremely professional and review all my concerns and addressed all my questions more

The technician was very good-professional; I did ask him about the solar hot water heater that was installed with solar panels. This was installed at the same time as the A.C. unit in 2011 by Alaskan. Does this unit need to be checked by Alaskan? I am planning on having a roof put on and need to know who I contact -the roofer will not move the panels. The tech said he would check but no one has contacted me regarding this. RESPONSE FROM Alaskan Home Services: carl, yes we can remove and re install the panels for you. please call our plumbing dept. for further info. 480-966-4111 more

Appt set for 8-11 time frame. Got call at 10:30 saying running late but would be there by 11:00. At 12:30 I had to call them and tell them my wife had to leave because she had been waiting for over 4 hours. They did apologize and I rescheduled for a latter date. We will see how that goes. more

I just recently fired another company and was looking for a replacement. Alaskan sent 2 very young and respectful gentlemen to perform this annual review. Jerry and Mark called about a half hour before to let me know of their approximate arrival time. I make it a practice to watch when people do work at my home, so that I understand what might be needed going forward. Jerry explained what he was doing while he inspected the system and told me what would be needed going forward. He did a thorough inspection, although he did not check and clean the coils, which had been a part of prior inspections by the last company. That would have been an extra charge with Alaskan. I have 2 suggestions - 1) give the customer a better idea of when the technicians will arrive, beforehand. I was given a 3 hour window from 11-2. The technicians arrived at 1:50. I could have run some errands in the morning had I known their approximate arrival time was going to be so late. This did not make me happy. I do not blame the technicians- I consider this to be a scheduling issue at the office. 2) Jerry indicated that the motor was leaking oil and I should consider replacing the motor. He was going to get back to me with a price for a new motor. Then later on in the inspection, he said the AC unit was running at high amps, which suggested to him that, rather than a new motor, it is near time for a complete replacement system. From the previous company, I was accustomed to receiving paperwork showing the readings and amperage numbers the technician found- Alaskan does not do this. Some customers may not care, but I want to see definitive proof before spending a ton of money for a replacement system. more

Great customer service, I would recommend Alaskan AC to my friends more