When I call Ace Plumbing, Heating & Air for service, I have had to reschedule for them to send me another serviceman because some do not get it done. They often come to service the building claiming they can do it, but end up not doing it. They have helped me with broken pipes, toilette clogs, sewage maintenance and recently came to service they drainage. The actual work is good, and it is mainly the tenant's negligence and lack of responsibility that keep bringing the problems back.
Their service is quick, however, when I have called customer service to get help and I have been told that my phone connection is breaking up when in fact I switch to a land-line, so I do not understand what is going on. They are the only ones we have an account with, so I have not had a chance to replace them with another company. Aside from those experiences, overall it has been wonderful.
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