I really like Ace Plumbing. The technician, Jeff, is very nice and personable. He even gave us his cell phone number in case we had issues.
Unfortunately, we did get a leak. I tried to catch the water with a bucket. I gave them a call. Jeff came back the next day, but the leak had stopped. I felt like a fool! Of course, after he left, it started leaking again! I called him again to see if he could do something about it for me. At that point, he'd already been out twice. To us, it really seemed like he was bending over backwards to find out why we were having a leak!
Finally, after a couple more visits, he was able to figure out what the problem was. Apparently, when he had fixed the initial issue, he accidentally created another issue and a leak started. This was something that would have happened with another plumber, it was just a matter of time. The thing about Ace Plumbing was that they kept coming back and were very persistent about finding and solving the problem. They didn't charge extra, and we never felt uncomfortable, I don't think we could say that with another company.
It took some time, but finally he was able to solve our problem with some glue, chewing gum and duct tape! We have very old plumbing, and we will have to have our pipes replaced at some point in time. We will definitely continue to rely on Ace Plumbing for our plumbing needs. They are nice, professional, knowledgeable and extremely persistent! We'd recommend them to anybody.
Mr. & Mrs. Morrison
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