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AJ Rose Carpets and Flooring

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136 Cambridge St
Burlington, MA 01803

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(781) 272-7600
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AJ Rose Carpets and Flooring - Burlington, MA
Reviews
( 92 )
( 12 )
( 2 )
( 2 )
( 1 )

Best

AJ Rose Carpet and Flooring were excellent at service and installation. They installed a carpet in my home and I am happy with the outcome.

Worst

The staff at AJ Rose Carpets and Flooring is wonderful, nice, and helpful. The actual job was not good because my carpet was left wet, and it took two days to dry. This is unusual...

Excellent experience 3/31/2014

AJ Rose Carpet and Flooring were excellent at service and installation. They installed a carpet in my home and I am happy with the outcome. more
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Excellent customer service and wonderful installation! 3/24/2014

AJ Rose Carpets & Flooring was recommended to me by my son and daughter-in-law. We had used another company before, but we were much happier with AJ Rose. We got vinyl flooring from them for the kitchen and laundry room, and we also got carpeting for the back stairs. The best aspect of their service was their willingness to work with the customer and provide whatever the customer wants or needs. The type of flooring I wanted that I saw on their website was either out of stock or discontinued. But they got in touch with the manufacturer to get me a sample and then ordered it for me! To me, that attention to the customer's needs is most important. I worked with Andrew. When I went into the store, he was all over helping me find what I needed. The installer who put the flooring down, who I think was a sub-contractor with them, was wonderful. He worked very closely with them. We are already planning to go back because we need a couple more area rugs. more
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Quality work! 2/25/2014

My experience with AJ Rose Carpets & Flooring was very positive. I purchased a carpet from them that they subsequently cleaned. They did a great job. I was impressed with their customer service. Everything was done very quickly. The quality of their work is also impressive. I have already referred them to several of my friends. I will definitely use them again in the future. more
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Good experience 2/21/2014

We bought a rather large remnant and had it cut in various sizes that we needed. I loved the carpeting and the salesman, Andrew, was excellent. There were some delays that seemed to come from communication issues between the binder and Andrew so that was a little disappointing. Also, with one of the runners that gets a lot of traffic, I'm noticing little fibers near the binding coming loose. Overall, it was a good experience. Andrew was very helpful and seemed to have a good selection. more
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Informative & Competitive in price. 1/21/2014

AJ Rose Carpets & Flooring installed floors for me. I was really happy with the sales representative and the product. I was not so thrilled with the installation company they recommended. I like the look and quality of the finished product .I would use them again because they are very informative and have competitive prices. more
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Good Overall! 1/14/2014

My overall experience with AJ Rose Carpets & Flooring was good. They installed carpeting for us. The customer service was excellent and they are easy to do business with. The only issue we had is that now the carpeting is starting to lift in certain areas. It seems to be an innocent mistake as it was a difficult job because there was marble underneath. They are coming to fix this next week. Overall, I am happy with them and the quality of their work. more
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Very professional, excellent 1/13/2014

AJ Rose Carpets fitted some hardwood floors for me and did an excellent job. So I'm planning on getting some other floors done in my house but with carpet this time. The guy who did the measurements was very professional and I would readily recommend him to anyone who wanted to get their floors done. more
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No upselling from salespeople. Excellent installation. Great experience. 1/9/2014

Our sales experience with AJ Rose Carpets & Flooring was great. They didn't push us toward a more expensive option. The associates really let us choose what we wanted. This is not always the case with flooring companies. I was not here during the installation, but it came out very cleanly. The carpet looks excellent. The installers competed it on time, and there were no issues at all. Let yourself be completely satisfied with what you're buying. We had a great experience with AJ Rose Carpets & Flooring. We would recommend them. more
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Bought great piece of carpet 1/6/2014

I bought my first carpet from AJ about 25 years ago and I have been shopping with him ever since. A highly recommended company, Rose Carpets is a place for those looking to get high quality carpet service. Their attention to detail is a quality that not many other companies display and I did look at a couple other places for the newest carpet I purchased but AJ's carpet's have material that is too good to pass up. more
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5 stars 1/2/2014

I felt they did not have a lot of berber type or synthetic carpets to choose from. I was really hoping they would have more choice but I was a bit disappointed. When I first bought the carpet I really liked it, however, whenever someone walks across it, it looks dirty! My cat got sick on it and I tried to clean it but it was extremely difficult. I called some people to try and clean the stain and they worked from 9am - 7:30pm, but I was really upset that the carpet still looked dirty when you walked across it. One of the workers explained to me that the carpet tended to look like that just from its nature and it was not as if the carpet was actually dirty. Overall its not a great carpet. The guys that were at my place did a really good job though so I was satisfied with that. This was the first company I went with, I didn't shop around so even though I was looking for something in the price range of 2000 to 4000 and something of a berber or synthetic nature I was not too disappointed with the purchase. more
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Excellent work overall. 12/30/2013

AJ Rose Carpets & Flooring's workmanship was excellent. The rooms were done very well and the installers were very great. They also installed some carpet on my stairs, but the person that came out and measured it didn't measure it correctly, and they didn't have enough carpet to finish the stairs. I was getting ready for an open house that was in a couple of days and all the stairs weren't complete. The installers were pretty upset when they found out there wasn't enough carpet, but they got right on it. They had to get shipped the extra carpet, but it didn't come in time for the open house. Despite that, things still turned out good. They did very well correcting the mistake, but it's kind of surprising that the guy, who's sole job is to do measurements, did the measurements wrong. But when mistakes were made, they jumped right on it. I still would absolutely recommend them. more
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Great product in end but frustrating process working with them 10/4/2013

AJ Rose Carpets & Flooring was good in helping me purchase a carpet from a manufacturer that would not sell directly to me. It was a carpet sample that I wanted in a different color, so I appreciated their assistance with that. I thought the turnaround was great. They were willing and able to get the installation done quickly, and that's why I would recommend them. The sales people were very helpful and nice, too. I did, however, find them to be very disorganized in dealing with my job. We had a builder redoing a room for us, and AJ Rose Carpets & Flooring were doing both the room and our stair runner. AJ Rose gave the builder the quote for the stair runner instead, and I ended up paying $500 more than what I paid for the product. This was a huge mistake on their part and disappointing on my end. more
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Good work, but need to go the extra mile. 9/30/2013

AJ Rose Carpets & Flooring were pretty good. I just wished they had recommended a different pad under the rug for my stairs. I ended up getting a commercial carpet for my stairs and they ordered it without telling me. The carpet wasn't high enough to meet the wall, so I had to have a contractor do additional work. If the carpet was thicker, there wouldn't have been a problem. The workers were good. They did the job well. Maybe if they had gone the extra mile, the carpeting would meet the wall. A little lacking in communication. It seemed like they were just doing the job. I did feel like they were helpful and responsive. The quality of the carpet is good. It's just that there was an issue with the carpet which was unforeseen. I was able to deal with it, but that came too late. more
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Great communication. Everything turned out perfect! 9/3/2013

We built a new house and AJ Rose Carpets and Flooring put in the carpets in four bedrooms and later our basement. Everything turned out perfect! There was one part where the threshold of the bathroom didn't go in until later and so it didn't quite line up. I wasn't even sure if it was their responsibility or the person who laid the tile, but they sent someone out to fix it. What's huge for me is email and the person I was working with gave me an email address. It was very helpful to send a quick email. The communication was really good. I would definitely use them again. The contractor we were working with initially sent us to a different company and I didn't get a warm and fuzzy feeling when I walked in. I asked the contractor if we could use AJ Rose. After, I recommended the contractor to use them in the future. They were very helpful with selecting the carpet, setting it up, and throughout the whole process. The communication was great. Everything was on time and what we expected. I would recommend AJ Rose. more
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Great showroom, great service and installation went smoothly. 8/27/2013

A.J. Rose was recommended to me by a designer friend of the family. I was impressed by their selection of carpets in all price ranges. The people were friendly and helpful. The quote was provided right away and they gave me sufficient time to mull it over before having to make a decision. The installation went very smoothly. There was no damage and seams were barely noticeable. Overall I was very pleased with the process. more
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Very accommodating, very helpful, and very knowledgeable. 8/20/2013

I think AJ Rose Carpets & Flooring is great. I had two floors of carpeting put in. The salesman showed me my options and helped me pick out the right choice of carpet for my needs. They were very accommodating with the installation and the installers themselves were terrific. I couldn't have asked them for a better experience. It was great. I had used them at a previous home years ago. I remembered them having good quality and being very good. I wasn't going cheap or super expensive, I just wanted quality. I knew they had a good reputation and had been happy with them before. I knew they could provide that quality. more
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Installed carpet well and were easy to work with. 7/23/2013

AJ Rose Carpets & Flooring put carpet in one room for me. They were easy to work with, flexible, and adaptable. When a slight mistake was made, they came back to fix it right away. They're very good at figuring out solutions to problems that may come up. more
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Need to work on quality control and timeliness 7/22/2013

First of all, the installers with AJ Rose Carpets & Flooring said they would come at noon, but didn't show up until 3:00pm. I was not living in the location at the time, so another contractor was supposed to meet with the installers to discuss layout. Because AJ Carpets showed up late, the contractor had already left and the opportunity was missed. Also, they need to work on quality control. The carpet they ended up putting in for me has some defects already. more
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Commendable work! 7/8/2013

The gentleman who came and cleaned my rugs from AJ Rose Carpets and Flooring was extremely personable. He was running late, he called me twice to keep me informed as to where he was and even though he was late, he spent a great deal of time focusing on the problems. The rugs were cleaned beautifully and I marveled at how he removed the pet stains. I couldn't get anyone to clean them the way this gentleman did. I appreciated his effort and his explanation and you get what you pay for in this industry. I was more than happy to pay for their services. more
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Great installation 7/2/2013

AJ Rose Carpet and Flooring was fantastic. There was an excellent carpet installation, good pricing, prompt, and very professional. It was an easy experience carpeting our whole basement level and staircase. It looks great! 1500 sq feet of carpet! more
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