Van Horn Hyundai Mazda

I was treated with respect from start to finish. I was also kept up to date on the progress of my car. RESPONSE FROM Van Horn Hyundai: Thank you Tami for taking the time to leave your review about our dealership. We pride ourselves in our actions and our process to make our dealership stand out from all others. We hope you continue loving your new car and hope to see you in for your next service appointment. Thank you again! more

Hi i'm Sarah and I just signed all my paperwork for a Mazda CX-5 today, it was awesome! I got the Grand Touring, I cant wait. I worked with Mike Sharp, he was great! He worked around my schedule and let me make all the decisions it was just really wonderful. Great experience, I test drove 4 other vehicles before I made up my mind. So he was really patient, Thank you! RESPONSE FROM Van Horn Hyundai: Thank you Sarah for taking the time to leave your review about our dealership. We pride ourselves in our actions and our process to make our dealership stand out from all others. We hope you continue loving your new CX-5 and hope to see you in for your next service appointment. Thank you again! more

We worked with Glenn to get into our new vehicle, and the best part of working with Glenn was that he is easy to talk to and very informative. If he didn't know the information he was willing to look it up help us out and into our new car. RESPONSE FROM Van Horn Hyundai: Thank you Ricky for taking the time to leave your review about our dealership and Glenn. We pride ourselves in our actions and our process to make our dealership stand out from all others. We hope you continue loving your new car and hope to see you in for your next service appointment. Thank you again! more

I worked Freddy today and it was a great experience. He was fun, and has a great personality which it made it an easy process. RESPONSE FROM Van Horn Hyundai: Thank you Jesus for taking the time to leave your review about our dealership and Fred. We pride ourselves in our actions and our process to make our dealership stand out from all others. We hope you continue loving your new car and hope to see you in for your next service appointment. Thank you again! more

I had a very good experience at the dealership, Freddy was very nice, kind and patient. We had to go through a lot of paperwork, a lot of stuff I didn't have ready and he was so patient. I appreciate that, I had a great experience. more

When we first came into the dealership we told Francis that we didn't like Lawyers and car salesman. Especially car salesman because they are usually arrogant, demeaning, and egotistical. Francis was totally different. He was fantastic, he was considerate, and knowledgeable. We really hate to see him leave Wisconsin because we definitely would come back and use him as our car salesman. Sorry Francis Wisconsin is loosing a great person. RESPONSE FROM Van Horn Hyundai: Thank you Ronald for taking the time to leave your review about our dealership and Francis. We pride ourselves in our actions and our process to make our dealership stand out from all others. We hope you continue loving your new car and hope to see you in for your next service appointment. Thank you again! We will miss Francis too but we wish him all the best! more

THE BEST CAR SERVICE IN TOWN more

I worked with JT, he was great and found exactly what I wanted. RESPONSE FROM Van Horn Hyundai: Thank you James for taking the time to leave your review about our dealership and JT. We pride ourselves in our actions and our process to make our dealership stand out from all others. We hope you continue loving your new car and hope to see you in for your next service appointment. Thank you again! more

Glenn was very professional and very specific and detailed in all the information he gave me. I understood everything he presented. He seems to be a very confident individual. RESPONSE FROM Van Horn Hyundai: Thank you Richard for taking the time to leave your review about our dealership and Glenn. We pride ourselves in our actions and our process to make our dealership stand out from all others. We hope you continue loving your new car and hope to see you in for your next service appointment. Thank you again! more

We worked with Ivan today. He sold us our vehicle, we did a lot of research and we found out that he got us the best deal possible compared to other dealerships. RESPONSE FROM Van Horn Hyundai: Thank you Daisy for taking the time to leave your review about our dealership and Ivan. We pride ourselves in our actions and our process to make our dealership stand out from all others. We hope you continue loving your new car and hope to see you in for your next service appointment. Thank you again! more

I worked with Taylor to get into my new Hyundai. He was very friendly and easy to work with. RESPONSE FROM Van Horn Hyundai: Thank you Maureen for taking the time to leave your review about our dealership and Taylor. We pride ourselves in our actions and our process to make our dealership stand out from all others. We hope you continue loving your new Hyundai and hope to see you in for your next service appointment. Thank you again! more

Scott who I had talked to on the day of my oil change does not follow directions I told him that my car was making a noise and the mechanic was suppose to check it out he never passed the message on. He even repeated what I told him twice to do. Scott gets a big fat 0. Maybe lunch was more important than the customer. more

My car runs so much smoother and quieter now. Also, I googled the tires that were recommended and they have excellent reviews. I feel really good about that. more

We worked with Freddy today on getting our new Elantra. Freddy did a great job was very thorough, very quick and friendly. RESPONSE FROM Van Horn Hyundai: Thank you John for taking the time to leave your review about our dealership and Fred. We pride ourselves in our actions and our process to make our dealership stand out from all others. We hope you continue loving your new Elantra and hope to see you in for your next service appointment. Thank you again! more

Hi i'm am Jim, I worked with Taylor today. He did a great job putting a lot of time and thought into any questions I had about the Prius i just purchased. RESPONSE FROM Van Horn Hyundai: Thank you Jim for taking the time to leave your review about our dealership and Taylor. We pride ourselves in our actions and our process to make our dealership stand out from all others. We hope you continue loving your new Prius and hope to see you in for your next service appointment. Thank you again! more

Overall JT was very knowledgeable about the car that he was selling. He was also very knowledgeable about the products that the company here sells. So overall, it was very satisfying and he did a great job! RESPONSE FROM Van Horn Hyundai: Thank you Maikou for taking the time to leave your review about our dealership and JT. We pride ourselves in our actions and our process to make our dealership stand out from all others. We hope you continue loving your new car and hope to see you in for your next service appointment. Thank you again! more

I worked with JT and his service was fast, quick and easy. Approval no problem, vehicle no problem and his methods are one of a kind. You cant have it anywhere, so if you want a loan or a car please stop by at Hyundai dealer and ask for JT! RESPONSE FROM Van Horn Hyundai: Thank you Carly for taking the time to leave your review about our dealership and JT. We pride ourselves in our actions and our process to make our dealership stand out from all others. We hope you continue loving your new car and hope to see you in for your next service appointment. Thank you again! more

sue krepline bought new 2015 rims look like $@!#% on car tried to talk to joe manager blows me off they made the sale now we are just a # got there money and screw us now didn't even get a free oil change RESPONSE FROM Van Horn Hyundai: Hello Krepline family, Thank you for sharing your info and again we apologize for things that got in the way of you having an outstanding experience at our dealership. Sounds like some of the information didn’t get transferred between a few of our key employees and this may have been what caused an uncomfortable situation. The wheels that come on that vehicle are designed by the manufacture specifically for that vehicle and our best advice is to not change that vehicle from its standard factory specifications. However, you as the owner of the vehicle, can make any decisions you want and there are plenty of aftermarket companies out there trying to sell their products. If you choose to do so keep in mind that the manufacture does have an exclusion clause in their warranty for altering equipment from its standard factory specs. I understand that you were upset with these issues that have arisen since that purchase. My staff and I have spoken about your issues and we want to help you to find a necessary solution to keep you as a happy customer all well working within the guidelines that we must strongly adhere to. Sincerely, Mike Tasche General Manager Van Horn Hyundai Mazda more

The people at the Service Desk are great to work with. Also, the gentleman who supplies rides is very friendly, always on time and just very pleasant. more

My girlfriend recently purchased a vehicle here for here daughter and after we compared the vehicles price ($5400) to its worth on KBB ($5500) we decided to purchase here. We found several small issues with the car and decided to have the dealership fix them. After her daughter signed all required paperwork and left the dealership the gas light came on. I spoke to a used car manager the next day and he stated the salesperson obviously overlooked putting gas in her vehicle. What he stated relating to used cars leaving the lot was strange, they will only put $10 or $15 in they will not fill the tank. Not a very customer friendly operating procedure considering people drop thousands on a used vehicle. A small gesture like filling the gas tank of a used car goes a long way. RESPONSE FROM Van Horn Hyundai: Sorry for the bad taste of us not including a full tank of gas with your recent purchase. Everyone has life experiences that don’t fall into place with what we value most and they create these unpleasant experiences. However how we react to them is what defines us. New cars at our dealership do get a full tank of gas at time of delivery. This is a requirement from the manufactures and we strongly adhere to the guidelines. Used cars do create some small issues because there is no reimbursement program associate with the sale and dealerships need to control as many costs as possible. The half of a tank rule is something that we feel is a good gesture and we hope to be able to continue that program going forward. I would however be willing to offer you a $10 coupon good towards your next service visit with my dealership. Simply bring in this note and I will approve it. I hope you enjoy your new car and we look forward to having another opportunity sometime in the future. Mike Tasche General Manager more