Van Horn Hyundai Mazda

We love Mike! He was very helpful and explained things to us! Thank you! RESPONSE FROM Van Horn Hyundai: Thank you for your feedback on Mike! We sure do love him too, he's quite the character. We are very pleased that he was helpful and proficiently explained things well to you. Thank you for your business and we will see you for your next visit! -Van Horn Customer Care more

I worked with Ivan and he was very helpful in getting me my Mazda 6! He was able to get me into everything I needed in a car I wanted. He helped me get the deal that was very good for me. He was also very friendly and fun to work with! RESPONSE FROM Van Horn Hyundai: Thank you for leaving us some feedback on Ivan's performance here at Van Horn. We are very pleased to here that you both were able to find a car you wanted and needed! We also are happy to hear he was friendly and fun to work with! -Van Horn Customer Care more

Outstanding, above and beyond service and care!!! Highly recommend! RESPONSE FROM Van Horn Hyundai: Thank you so much for the fantastic review! We are very pleased that you love our dealership and the service we provide. It's customers like you that make our jobs truly enjoyable. Thank you for your business and continuous loyalty. We can't wait to have you back again for your future maintenance or car buying needs. -Van Horn Hyundai Customer Service Team more

I worked with Mike Sharp to get into my new Cruze and he was very helpful, polite and not too pushy. RESPONSE FROM Van Horn Hyundai: Thank you for leaving us some feedback on Mike Sharp today. We are very happy to hear he was helpful, polite and above all else not too pushy! Thank you for your business! -Van Horn Hyundai Customer Service Team more

Lonell was great to work with! Spent a great amount of time helping me find the right car. The disappointing part was after taking the car home the car indicated the battery was low in key fob. When I called and asked to have it replaced I was told It would be cheaper to buy one at Walmart then go through our service dept. I had not owned the car for 24 hours. Not the customer service I was expecting for a $2.50 part and 10 minutes of labor. more

I enjoyed working with Jim he is very honest. He is the only person that I ever bought a back to back car from and came back to the same dealer to buy from. I think he's a great guy! RESPONSE FROM Van Horn Hyundai: We are very pleased here to hear about your experience in working with Jim. We are glad that you found him to be honest. We also thank you for choosing to return to our dealership and buying yet again from us. We sincerely thank you for your business. -Van Horn Hyundai Customer Service Team more

I worked with Taylor today to buy my new Taurus and he was very knowledgeable. He expedited the transaction very quickly! RESPONSE FROM Van Horn Hyundai: Thank you for your feedback on Taylor! We are very pleased that he was able to help you out in a timely manner, while providing you expert knowledge! Thank you again for your business. -Van Horn Hyundai Customer Service Team more

I came in and worked with Jim. He got to me right away, he was really nice and made me feel welcomed! He really took his time with me and everything I said I wanted to know about the vehicles he talked with me about them. He got me in a vehicle I liked right away! more

Did not have an appointment but they took car right away. Had oil change and spark plug replacement. Oil change was free because car purchased at this dealership. RESPONSE FROM Van Horn Hyundai: Thank you so much for leaving us some great feedback on our service department today! We are very pleased to hear that they were able to service your vehicle in a timely manner. We can't wait to have you back for your next service appointment! Thank you again for your business. -Van Horn Hyundai and Mazda Customer Service Team more

Hi I am Lance Hoefs and I worked with Fred over here at Van Horn in Sheboygan. I had my chain yanked for a while and coming in here today was a straight shot all the way through. Ill be driving home in my new vehicle tonight! We made a deal, so come see Fred! RESPONSE FROM Van Horn Hyundai: Thank you Lance for your excellent review today on Fred's performance. We are pleased to hear he was able to help you out today and give you a straight forward experience. Thank you for your business and we will see you for your future car buying needs! -Van Horn Hyundai Customer Service Team more

I have been into the store 3 times since my purchase. 2 Oil changes and one warranty issue on every occasion I was treated with genuine concern and appreciation. on my most recent visit I was escorted to the waiting area, shown the refreshments and invited to help myself, after the completion the service report was fully explained along with appreciation on how I was taking care of my vehicle. Very Impressive Customer Service RESPONSE FROM Van Horn Hyundai: Thank you so much for leaving us such a fantastic review today! We here at Van Horn appreciate your loyalty for our company. We pride ourselves on our kind, insightful and strong customer service skills. We can't wait to see you for your next service appointment or car buying needs. Thank you for your business! -Van Horn Hyundai Customer Service Team more

My car has never been serviced anywhere else. The service has always been excellent. RESPONSE FROM Van Horn Hyundai: Thank you for leaving us a positive review on our service team here! We are very pleased to hear that you are loyal to our dealership. We can't wait to provide you with continuous excellent service work in the future. Thank you for your business. -Van Horn Hyundai Customer Service Team more

Hello I worked with Fred today and he was very knowledgeable and experienced in what he does. It was a pleasure working with him. RESPONSE FROM Van Horn Hyundai: Thank you for leaving us a great review today about Fred! We are very pleased that he provided you a pleasant experience and was able to provide good knowledge to help you out today. Most importantly we are glad you're pleased with his overall performance today. We hope you enjoy your new vehicle and thank you again for your business! -Van Horn Hyundai Customer Service Team more

Hi I worked with Glenn at Hyundai in Sheboygan and I thought he was a great salesperson! He was friendly, informative, and took care of me in a very good fashion. more

I worked with Mike to get my new car at the Hyundai in Sheboygan. I liked the fact that they were friendly and made the experience enjoyable. more

Bought a new 2015 Sonata. Van Horn provided an all around pleasant car buying experience. I would definitely by from Van Horn again. In fact, this is my third Hyundai from Van Horn. RESPONSE FROM Van Horn Hyundai: Thanks for leaving us such a great review! We are so glad to hear that we were able to help you out and contribute to yet another pleasant car buying experience! Thank you again for you business and enjoy your new sonata. We can't wait to see you again in your future car buying needs. -Van Horn Customer Service Team more

I worked with Lonnell at Van Horn Hyundai and he was very helpful, friendly and answered all my questions. more

Great service. Clean more

Talked Van Horn up to a fellow co-worker. Contacted Jim on Wednesday of last week. Returned the info on requesting the car at another car dealership-was told would hear back on Monday. Never heard back. Called this week Monday and was told I had been sent a text/voice mail? Never got either. Was told at that time that this is poor customer service and you dropped the ball. Set up the appointment after getting notification that they could get the car here by Tuesday p.m. after close-no problem. Wednesday came and my co-worker and his wife (who had a 1/2 day off) drove up to Sheboygan to close the seal. As soon as we got there we informed Jim that Ashley had to pick her son up at day care and she would have to leave at no later than 4:30 so any paperwork that needed to be signed while she was here needed to be accomplished. After long frustrating negotiations we came to the price. Was told at that time that the car title needed the lien release removed and would not be getting the vehicle on Wednesday. We all left frustrated and disappointed! My co-worked and I came back Thursday and got the car title/lien cleared and proceeded to the dealership. When we got there the Finance Manager asked where Ashley was and we told him she was here yesterday to sign any paperwork that needed to be signed on her 1/2 day off. He said he could not release the vehicle. NO COMMUNICATION between sales and the Finance Manager. Really frustrated. Being made to feel like we were getting jerked around big time. Finally came up with a solution that Jim would follow along and take the documents to Ashley's work and all would be ok. During the negotiations I asked for the Manager who I was told was on vacation and could not be reached. I spoke with Mike (manager) and he said he did have a referral program that I was interested in for bringing a new customer to Van Horn. After all the frustration the Finance Manager came up with a $25 gift card that I was told that somehow the got a hold of the manager Mike suddenly and this was my referral reward? Really guys? I don't think so. It was like give them something and get them out of here. Is this the way Van Horn treats is "valued" customers? Especially when you have a prior customer who brought you a new sale $41,445 sticker price vehicle and you throw them a $25 gift card? Really. I am totally insulted and will never bring another customer or myself back to Van Horn. Studies show that positive word of mouth can bring you 10 new customers. A bad word of mouth can sacrifice 100 new potential customers. I think I have made my point. Mike you need to call me and make this right! Thank you more

service experience was very good thank you service team more