Van Horn Hyundai Mazda

Taylor was willing to show us any vehicle we wanted and dealing with us changing our mind quite a few times. He wasn't your stereotypical salesperson and was almost like a friend. He was very low-key to work with and very low pressure. RESPONSE FROM Van Horn Hyundai: Thank you for leaving Taylor a positive review on his work. We are very pleased to hear that he was pleasant to work with and made you feel so comfortable. Congratulations and enjoy your new vehicle! Thank you for your business. We can't wait to see you until your next visit. -Van Horn Customer Care more

Quick and painless experience to get into a new vehicle. Very smooth experience with Fred and happy to be leaving with a new vehicle. RESPONSE FROM Van Horn Hyundai: Thank you for leaving us a great review on our dealership. We appreciate you taking the time to tell us about your experience with Fred. We are pleased to hear that he provided you a positive and smooth experience. Enjoy your new vehicle. Thank you for your business. We can't wait to see you until your next visit. -Van Horn Customer Care more

Mike kept the process rolling and showed me cars. The first vehicle that I test drove I fell in love with! Glenn took over when Mike got busy and he was very helpful and very good to work with. Everyone was very understanding, great to work with and had great selling techniques. RESPONSE FROM Van Horn Hyundai: Thank you for leaving us a great review on Mike and Glenn. We are very pleased that they were both able to work cohesively as a team to make your overall experience a great one! We are excited to hear that you are in love with your brand new vehicle. Enjoy it and congratulations! Thank you for your business. We can't wait to see you until your next visit. -Van Horn Customer Care more

They listened to my problem, went to trunk and looked at it and got part ordered timely. RESPONSE FROM Van Horn Hyundai: Thank you for leaving us a great review on your visit with us. We are pleased to hear that our team delivered prompt service and got your problem resolved right away. Thank you for your business. We can't wait to see you until next time. -Van Horn Customer Care more

Good folks - but seemed harried with workload. 2 hour wait was okay because I had computer and earbuds. TV should be on closed-caption, in my opinion. Only issue they found was burned out light bulb on license plate. Told them to replace but didn't know it would $28+ with parts/labor. Ouch. I will replace my own bulb next time. RESPONSE FROM Van Horn Hyundai: Hello Jim, Thanks for sharing the information and again we apologize for not meeting your expatiations, and our expectations during your last service visit. Our service writer has explained that at the time of your appointment you were scheduled for two manufacture recalls, a noisy engine belt and rear license plate bulbs. These repairs are approximately two hours and the vehicle repairs were completed while you waited. The rear license plate bulbs were $23.55 installed and the engine belt tension adjustment was $9.50 for a total $33.05 plus tax. I apologize for the excessive noise in the waiting room as sometimes it can be busy in there. I have shared your comments with the staff and also explained to them about the value of each and every customer. We will use this as a learning experience to improve the level of service we offer. They understood and again apologized for you not receiving better service. Please contact me at jay@vanhornhyundai.com with any questions or phone me at 920-457-3608. Jay Kohls Service Manager more

Was in for a routine oil change and received great customer service while waiting for the vehicle. RESPONSE FROM Van Horn Hyundai: Thank you for leaving us a great review on our staff today! We are overwhelmingly proud to hear that you received great customer service. We are proud of our staff here and are pleased to hear that they delivered you a great experience. Thank you for your visit. We can't wait to see you until your next stop! -Van Horn Customer Care more

Not only was the service timely and included a mechanicals and tires check, but the lobby was clean and had coffee and WIFI so I was able to work while I waited for my vehicle. RESPONSE FROM Van Horn Hyundai: Thank you for leaving us a fantastic five star review on your visit today! We are very pleased to hear that you enjoyed your time spent with us and received prompt service during your stop. Thank you for your business. We can't wait to see you until next time! -Van Horn Customer Care more

Had the car there for a routine oil change. Personnel are all very friendly and knowledgable and they keep an eye out for potential problems while they're working on your car....helping to avoid problems coming up later. Customer waiting area is comfortably furnished ... and they even have a large jig-saw puzzle you can work on while you wait. Free coffee or soda and cookies are also available. RESPONSE FROM Van Horn Hyundai: Thank you for leaving us some positive feedback on our service department! We are very pleased to hear about your positive experience here. We strive for the highest possible customer satisfaction and are pleased that we reached that with our fantastic customers. (The soda and cookies are simply a bonus) Thank you for your business. We can't wait to see you until your next visit! -Van Horn Customer Care more

Jim is a pleasant person and very relaxed yet professional at the same time. He didn't push me towards the sale, he allowed me to make the conclusion. more

Lonnell explained everything really well to me and was very patient. He was also very honest throughout the entire process. RESPONSE FROM Van Horn Hyundai: Thank you for leaving us a great review on Lonnell. We are very pleased to hear that he was able to accurately explain everything to you and do it in a patient manner. We are also very happy to hear that he was honest in every aspect during the process. Thank you for your business. We can't wait until your next visit. -Van Horn Customer Care more

Gina took her time and figured out what I needed. She was very helpful and explained everything I needed to know. RESPONSE FROM Van Horn Hyundai: Thank you for taking the time to leave a fantastic five star review on Gina! We are very pleased to hear that she was able to help you figure out which vehicle worked best for you and helped accurately explain things along the way. Thank you for your business. We can't wait to see you until your next visit! -Van Horn Customer Care more

Gina was approachable, listened to all my suggestions and concerns, and was able to come through on everything. RESPONSE FROM Van Horn Hyundai: Thank you for leaving us a great review on Gina. We are very excited to hear that she was approachable and made you feel comfortable during your visit. We also love to hear that she was able to accurately listen to your suggestions and concerns so you could agree on a vehicle. Thank you for your business. We can't wait to see you until your next visit! -Van Horn Customer Care more

CHRIS IN SERVICE DEPARTMENT AND CARI AT PAYMENT COUNTER ALONG WITH ALL OF THE STAFF ARE VERY FRIENDLY AND HELPFUL. GENUINE PEOPLE WITH EXCELLENT SERVICE RESPONSE FROM Van Horn Hyundai: We appreciate you taking the time to leave us an insightful review on our service advisor Chris and receptionist Kari. We are very excited to hear that they provided you an excellent visit today. We appreciate your business and can't wait to see you until next time! -Van Horn Customer Care more

Mike is a very nice person, he's not a pusher, and works well with getting you into your ideal payment. RESPONSE FROM Van Horn Hyundai: Thank you for leaving us some great feedback about Mike Sharp! We are very pleased to hear that he was nice, not a pusher, and worked well with finding you a vehicle in your price range. Enjoy your new vehicle and thank you for your business! We can't wait to see you until your next visit. -Van Horn Customer Care more

Mike was very friendly when I spoke with him and helped answer all my questions that I had. He also helped me narrow down the car I wanted when I had options in mind. RESPONSE FROM Van Horn Hyundai: Thank you so much for leaving us a positive review on Mike Sharp! We are very pleased to hear that he was friendly in informative to all your questions/needs. We surely hope you enjoy your new ride! Thank you for your business. We can't wait until your next visit! -Van Horn Customer Care more

J.T was excellent at follow up and friendly. RESPONSE FROM Van Horn Hyundai: Thank you for taking the time to leave us some feedback on J.T. We are happy to hear that he was a good communicator and showed excellent initiatives during follow up. We are also happy to hear that he was friendly to work with. Enjoy your new vehicle. Thank you for your business. We can't wait to see you until your next visit. -Van Horn Customer Care more

Taylor was very informative about all of the vehicles we looked at. He also gave us great options in price range. He had great product knowledge. RESPONSE FROM Van Horn Hyundai: Thank you for the five star review on Taylor! We are very happy to hear that Taylor was knowledgeable about the vehicles he showed you. We are excited to hear that he was able to convey good information based on prices ranges and product knowledge to you. Thank you for your business. We can't wait to see you until your next visit! -Van Horn Customer Care more

Glenn is very professional and easy going. He was very busy while we were here, but he always checked in with us. RESPONSE FROM Van Horn Hyundai: Thank you so much for the 5 star review on Glenn! We are happy to hear about his professional and easy going attitude. As well as his above satisfactory customer service. We hope you enjoy your new purchase! Thank you for your business. We can't wait to see you until your next visit! -Van Horn Customer Care more

Fred got us a great interest rate and overall he was great to work with. RESPONSE FROM Van Horn Hyundai: We appreciate you taking the time to leave us a review on Fred. We are very pleased to hear that he was great to work with and above all else, got you a fantastic deal. We strive for the best customer satisfaction around and are very pleased that was conveyed to you. Thank you for your business. We can't wait to see you until your next visit. -Van Horn Customer Care more

Glenn was very personable and easy to talk to. He was very professional as well. RESPONSE FROM Van Horn Hyundai: Thank you so much for taking the time to leave Glenn a fantastic review. We are very pleased to hear that he was personable and easy to talk to. Above else, we are very happy to hear that he conveyed a professional attitude towards you. Thank you for your business. We can't wait to see you until your next visit! -Van Horn Customer Care more