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The Ford Store San Leandro

4.5
480 reviews
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id: 39329737
marker

1111 Marina Blvd
San Leandro, CA 94577

marker
(510) 352-2000
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Reviews
( 354 )
( 61 )
( 24 )
( 14 )
( 27 )

Best

Recently bought a 2015 Escape and was very pleased with the customer service when purchasing the vehicle. Antonio was great!!

Worst

The people are always nice and friendly Please don't take this against them as they are following your policy.

No pressure in and out to buy a car 11/8/2014

Danny was an outstanding sales man. He showed us all the ins and outs of the car. more
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good work but sloppy 11/8/2014

The service was done good but there was hydraulic fluid all over the brake fluid all over the passenger side of my truck which I didn't see till I got home I had to have it cleaned with a Claybar and it messed up one of my business signs more
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Quality Dealership 11/6/2014

This was my third vehicle purchase at this dealership. Nice dealership overall - clean and professional. more
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Awesome Customer Service 11/6/2014

The best car dealing experience ever. more
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Everyone is friendly and great service 11/4/2014

I had a oil change. They asked it I wanted a complementary car wash and vacuum. They did a wonderful job. more
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Very pleasant experience 11/3/2014

Our family and friends have purchased several vehicles from Danny Gol. Highly recommend him and The Ford Store! more
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Awesome service 11/2/2014

The Ford Store San Leandro team is amazing and very helpful. They're knowledgeable about the vehicles they sell and willing to teach all they know about the car you purchase. more
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unhappy customer 11/2/2014

I made an appointment and took my car in on 10/8/2014 to have the right passenger window fixed because it won't roll up. I didn't get my car back until 10/10 late in the afternoon. 2 days later, Sunday, the window won't roll up or down. Called service agent Simon Ortiz to check my car again. My husband took the car back 10/15 at 0730. My husband called Mr Ortiz, left messages on his voice mail 3 times throughout the day but he did not return our call until late that day to tell us my car won't be ready. This upset me because I needed my car to go to work the next day. Consequently, I missed a day of work. We got the car back late the next day. Guess what? To this day the window is still not working. It will roll up/down one day and not the next. When Mr Ortiz told us my car was fixed, I expected it to work all the time and not just some of the time. I now have another appointment to take the car back on Wed 11/5. Hopefully, they'll get it right this time. #1 I would appreciate it if the agent can return our calls promptly #2 I want this problem fixed so that I won't miss any more days of work more
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2009 F250 11/1/2014

I will not use them again it was baite and switch. I recieved the 99.00 diesel works coupon was not told I needed to have with me at check in and I pulled a copy while there. My service writer did not apply the coupon and my tire rotation was not done because the lift was broken. I guess in the whole shop they only had 1 lift. Needless to say I did not pay the special price and no tire rotation I should have just gone to my usual Walnut Creek Ford. more
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Care of the coustomer 10/31/2014

they take care of my needs, and my car! Any request that I have is handled. more
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excellent service 10/29/2014

excellent service more
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they lost track of my car 10/28/2014

Scared me because after I dropped off my car in the morning they called and said it wasn't there. Said they would double check and call me back and never called. I had to call them later and they insisted it wasn't there before going out and finding it was there all along. more
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Buying a car has never been so easy! 10/28/2014

The San Leandro Ford Store was an easy pain free car buying experience. Great customer service and they got me in the car I wanted not the one they thought I needed. more
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Fabulous customer service; great deal... 10/27/2014

This is the second vehicle in a row that my we've purchased from The Ford Store in San Leandro. And, although I didn't realize my daughter was going out car shopping with her mom, or that they were going to look at Fords, it happened that they encountered Alphonso, who sold us our last Ford. I was pleasantly surprised to hear that; Alphonso was great the last time around, so I was happy I would be dealing with him. My daughter figured out what she was interested in, and I then went to negotiate the deal. The dealership (and especially Alphonso) make that process transparent and respectful. The same was true for the finance folks - we were treated very respectfully: told what options exist but not pressured at all. We'll definitely go back there if a Ford model is in our future (and, since we own three, I expect there'll be more). more
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The people 10/27/2014

My purchase experience at the San Leandro Ford Store was superb and my experience with the service department is even better! Dan Andrade and the entire service staff provide excellent customer service. I pass up many other dealerships on my way because I know I will be treated right here. more
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Service was great and people were awesome 10/25/2014

We had a great experience buying our new MKZ!!! The training we got was awesome as well! No one has ever spent that time with me before when purchasing a new vehicle. They taught us everything. We had an awesome purchasing experience as well. more
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Location, workmanship, service 10/25/2014

Location, confidence in workmanship, and great customer service. more
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waiting 10/25/2014

nice large customer area with a TV free coffee could use some magazines to look at more
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Excellent customer service 10/24/2014

Rough start at first but they made it right in the end which is what matters most. more
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Customer Service 10/21/2014

I have been to many car lots in my life but the experience I had with The Ford Store was great. The customer service was excellent I was in and out in about an hour. more
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