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The Ford Store San Leandro

4.5
480 reviews
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id: 39329737
marker

1111 Marina Blvd
San Leandro, CA 94577

marker
(510) 352-2000
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Reviews
( 354 )
( 61 )
( 24 )
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( 27 )

Best

Recently bought a 2015 Escape and was very pleased with the customer service when purchasing the vehicle. Antonio was great!!

Worst

The people are always nice and friendly Please don't take this against them as they are following your policy.

professional and corteous 1/9/2015

I receive consistently excellent service at The Ford Store. more
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kind, approachable staff 1/7/2015

my appointment was @8am, my car was serviced and ready ahead of schedule. washed and ready to go:) more
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Poor follow up communication 1/7/2015

Not only did the service guy NOT let me know when my car was ready, he failed to tell me pre-holiday closing times, so when I came to get my car, (after I called and was told it was ready) nobody was there. In addition, he told me that he would have photos of the damaged tire so I could contact the manufacturer for a refund. I left a message reminding him of that fact when I picked up my car and have never had a response. The one GOOD thing was that Kathy in Accts Payable went well ABOVE AND BEYOND by opening the cashier's office, taking my payment, and providing me the paperwork and keys so I could get my car the day the service dept was closed. She deserves FIVE STARS! Thank you, Kathy. more
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only Jose 1/6/2015

Jose always makes the visit pleasant. He is very honest, I wish he was also on full service staff. more
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Prompt and friendly 1/6/2015

I arrived a few minutes early for my appointment. The paperwork was already prepared. The service was prompt. The waiting area was very nice. more
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Appt for Oil Change 1/5/2015

Made appt for oil change & service was on tyime & didnt wait long..Good job more
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Customer Service 1/4/2015

Sinbad was awesome! more
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Great service 1/2/2015

I had a very nice experience getting my oil changed. The driver that gave me a lift to the service man that took my order. They made the experience worthwhile. more
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Found and repaired a problem 1/2/2015

I went in for 90,000 mile servicing on my Escape. The engine light came on and they took it back (on Monday) to find a mechanics error. Repaired and back on the road no charge! Service tech Mario was great. more
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Great service 1/1/2015

Fast and efficient. more
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Friendly and knowledgable staff. 12/30/2014

I only had one question and that is that after the service I had, the change oil light keeps coming on in my vehicle. I don't understand that? more
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Good at the basic stuff 12/30/2014

I went in for an oil change and also had the service team check why my lights weren't working. They did the oil change fine but left the lid off of my switch box. I didn't know this had happened and took my car then to a body shop I use as well. They then checked and told me about this, warning that had I driven farther the lid that had fallen into the wires below could have got caught in something or even worse being exposed could have caused a more serious problem to the car or an accident! I am lost for words. more
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dedication to customer satisfaction 12/28/2014

very good experiance with tony guzmon. he made my purchase very easy to understand. im very happy and will recomend san leandro ford and tony guzmon to all my friends more
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exceptional service 12/24/2014

shoped for my new 2015 Explorer on line and found the best price and sales representative at San Leandro Ford more
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Good costumer services 12/22/2014

I have bought trucks in the past in other dealers, and always do my homework before hitting the dealers. I am prepared to walk away if needed. However, this time we were ready to do that when the sales person worked with us to get all the discount that he could get and talked to his manager to even give us a good deal on my trade-in. We are very happy with the process as well as the professionalism of the team. more
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Customer service. 12/22/2014

Very Positive. more
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Customer Centric 12/20/2014

Always can count on the service team to get the job done in a timely manner. Thanks Paul more
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They make it easy 12/20/2014

Straightforward, clear information, and plenty of opportunities to get any questions answered more
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Good Service 12/19/2014

Antonio provided excellent service. We will recommend family and friends because of his care to detail and our concerns. more
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Danny Gol is Great 12/19/2014

Thanks to Danny for helping me chose the right vehicle. more
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