Tech Butler

Do not give this company your credit card information, they will automatically bill it. I called them to ask if they could cancel my membership then they told me I was not even in their system. Because I was not in the system I assumed that I would not be billed. Boy was I wrong! They automatically billed me and when I emailed Mike Acquisito he told me that there is a 30 day policy for refunds. Since it is now January I have already been billed for the service and cannot get a refund. Jacob who was with them for many years is no longer with the company. Don't waste your time- they are after the consumers automatic credit card draft! more

I am afraid this was not a good experience.    I have been using the service for several years now and have always been pleased.      However, this past Monday I was working with one of the techs on-line.    We were trying to get i-cloud to work and put in add-ins necessary to share calendar information.    In order to activate what she had just done, we rebooted the computer.    When the computer tried to reboot it just died and took forever to come back up.    It was getting late in her shift, so we agreed to arrange for a tech to come by the house.   The Tech arrived on Thursday and determined that I needed to buy a new lap top.    I had already been down for two days so I was desperate to get back up on a lap top.   I arranged with the tech to come back Saturday around 12:30.   He asked me to call Melissa and confirm the appointment with the office.   I called Melissa and re-arranged my schedule so I could be home at that time and went out to buy a new lap top.   I called three times today to see when the tech was coming over.   I got the answering service and was told each time I would get a call back.   I have not had a call back yet and sent a message on the web site.    I have to admit some frustration here.    I have wasted a huge amount of time on this.           RESPONSE FROM Tech Butler: Thanks for your feedback. we are not perfect as a company and are striving to get better. I will review your issue and see how we can better improve the process. more

This company is a scam- I have used them for the past two years, happily when they were Knowledgable nerd. Now that they are tech butler they do nothing but automatically bill your credit card. When you call to cancel before time they tell you you don't exist in the system so then you can't cancel. When contacting them again you assume that you will not be billed since you weren't in the system. BEWARE they keep your credit card information and charge it then tell you you cannot receive a refund. Jacob is no longer with the company, he was my tech guy. He is now with Tech by Request- a company that doesn't keep your credit card on file and only calls you to ask if you want to renew. STAY AWAY FROM TECH BUTLER more

Called on Monday and asked to have service scheduled in home. They indicated that on site services would be done on Wednesday or Friday only. I indicated that would be fine and asked for a time. They indicated they would get back to me. I have since called three times and when no one answers got the answering service. It is Thursday and have still not heard from them. Really disappointed as they had been so good in the past but I assume their shift to an online service repair format that they really do not want to provide any onsite support. They need to just let the members know that this is the direction of the organization and not leave us waiting for their call back. RESPONSE FROM Tech Butler: Loren, we have been expanding and are short techs as we grow so fast. we hired an additonal tech yesterday. we also updated our ticketing system so we don't miss anything. I will have a tech contact you today. Our policy is the try remote repair because it is faster and cheaper. Our onsite service is reserved for getting a computer back up online if necessary in most cases. We now solve 85 of all our problems with remote services for only 15.00 and within 2 hours of calling in. In the future you can utilize the contact us form on the web site if you don't get prompt response. http://www.techbutler.com/contact-pc-repair-dallas.html more

I am. senior citizen & depend on computr techs to get me through stressful times with my computer. I do huge fundraisers for our 1st responders kids college scholarship fund & depend solely on my computer to organize this. HOLLY was the best!!! She has a good sense of humor & great customer service. I felt very comfortable in allowing her access to my email address. Thank you Holly. If the need for help again will certainly want her help. Sincerely, Connie. more

So helpful, easy to work with and very accessible. Well worth the investment. My personal IT department!! more

Hi Holly! Thank you for being the fairy godmother of computers. I am up and running beautifully since you restored the system to an earlier date and got rid of Hightail. The only thing that is not working is “search”. Can’t search for anything anywhere. Control panel indexing options tells me “indexing not running” (DUH) and the rest is totally blank. I don’t know how to set up indexing to allow me to search all folders, documents, email, etc. Can you help? Should I call back into Tech Butler so they can schedule me with you?? more

Mike. Please pass on my thanks to Holly for helping me the other day with fixing my PC. Holly was very helpful and she is an access to your company. Holly is very knowledge at what she does. Thanks, Betty Henderson more

Responsive. Efficient. Reliable Great service offerings coupled with affordable pricing. Tech Butler has ALWAYS resolved my technical issues. Mike Acquisto was willing to work with me and maintain continuity of service when I faced a period of financial challenges. He demonstrated care and compassion for my situation. As a consumer, that speaks volumes. Sincere thanks Tech Butler!! more

Good Job more

Done quickly, but prefer in office assistance more

love the service more

Holly could not fix my ATT E-Mail lock-up, so she changed my server to G-Mail & fixed my problem completely. The ATT problems have bugged my computer for two plus years!!! I hope & pray this fixes everything permanently! Thank you, Larry Alberts more

I had a computer issue and the Remote Service Tech was able to log into my computer and fix my problem over the phone. The Tech was very competent, and offerred solutions. I would recommend the remote access tech for a quicker solution repair. The tech helped me navigate thru the remote access. more

Our entire system was down. the responded quickly and saved the day. thank you Tech Butler! You're the BEST! more

We had a router emergency, and Tech Butler sent someone to our rescue within the hour. The tech had us up and running within an hour. He was so polite and very knowledgeable! I would recommend Tech Butler to anyone with computer issues. more

Tech Butler solved my problem in a few minutes that AT&T could not solve in several hours. more

I love sweet Crystal. And the tech she sent was awesome! So smart, very fast and so kind. I have a small buisness so when my computers and server isnt working, I'm not working. I called around and everyone else wanted $95+ to just come out. Then $95 to $150 an hour. I called Tech Butler and as soon as they told me thier prices and what they can do to help me now and in the future I said heck yea. more

I am really not tech savy, so I love the ease and convenience of this company. Everyone should try it! more

We have been using Tech Butler for years! They are fast, reliable and always very knowledgeable. As a business owner, it is so nice to know that you have the support of a local company for all of our computer, servers and network devices. I highly recommend their services. more