I am afraid this was not a good experience. I have been using the service for several years now and have always been pleased.
However, this past Monday I was working with one of the techs on-line. We were trying to get i-cloud to work and put in add-ins necessary to share calendar information. In order to activate what she had just done, we rebooted the computer. When the computer tried to reboot it just died and took forever to come back up. It was getting late in her shift, so we agreed to arrange for a tech to come by the house. The Tech arrived on Thursday and determined that I needed to buy a new lap top. I had already been down for two days so I was desperate to get back up on a lap top. I arranged with the tech to come back Saturday around 12:30. He asked me to call Melissa and confirm the appointment with the office. I called Melissa and re-arranged my schedule so I could be home at that time and went out to buy a new lap top.
I called three times today to see when the tech was coming over. I got the answering service and was told each time I would get a call back. I have not had a call back yet and sent a message on the web site. I have to admit some frustration here. I have wasted a huge amount of time on this.
RESPONSE FROM Tech Butler:
Thanks for your feedback. we are not perfect as a company and are striving to get better.
I will review your issue and see how we can better improve the process.
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