I am still not very happy with the service... This was a Birthday present for my daughters BMW. After having the remote start installed only one remote worked and I was not told that I needed two keys one to be placed in a box under the dash to work. After ordering an extra key and letting the manager know about the one remote not working, I returned the car for a second time. I was told I would be getting two new remotes and program the remote start so it would work now that I had an extra key. I "STILL" to this day only have one remote that works, they never exchanged them out. The horn still doesn't beep when locking or unlocking the auto. Over all I am not very happy with the service that was preformed. I brought the car up there because it was a BMW and I thought they were professionals who could handle putting in the systems that they sold. I guess not!!
RESPONSE FROM Sound of Tri-State:
Mr. Lewis,
Sound of Tri-State appreciates your review. Please accept our apologies for any inconvenience or frustration you may have experienced during this process.
After receiving your review, our Dover manager, Marlo, wanted to do whatever necessary to make sure the installation and product were up to your standards. Unfortunately, sometimes issues arise that we can not foresee. Ultimately, this still does not make up for any delays in receiving a working product.
Our installer, Scott, was able to ensure your install now works for sarting with key and remote starter. As our customer, you are our number one priority.
At the end of this experience, we hope you are feeling more satisfied than you initially felt.
Thank you for your business.
Sound of Tri-State
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