Roto-Rooter Plumbing & Water Cleanup

I had a problem with my toilet not flushing water all the way. John 3623 came out and snaked and it's working now. John was very informative as to what he was doing. He then took a camera to find out what the problem is and it turns out there is a big belly impeding by the front step. Thank you very much John for your work. I would definitely recommend John the Cleveland plumber guy. more

John 2723 was a very knowledgeable Cleveland plumber. He was prompt, and explained the details of my drainage system. He made suggestions for avoiding problems in the future. I would request John in the future. more

John 2723 was very helpful and informative concerning my drainage system. He was prompt, efficient and made suggestions on avoiding problems in the future. I would request John as a Cleveland plumber again. more

Mel arrived at out house around 7PM. It had been a long day for him and it was about to get even longer...... \r \r After talking with us and checking the drains and cleanouts in our basement, Mel determined that the problem was a partial blockage in the main line. The next step was to find the cleanout in the front lawn, which turned out to be impossible. Our house is about 40 years old and to my knowledge, no one has ever had to use the cleanout. In fact, after probing the lawn for about 10 or 15 minutes and creating a ?Swiss cheese? pattern, he decided that the best approach would be to use the main cleanout in the basement. So Mel got the "big" snake out of his van and carefully maneuvered it down the 11 stairs to the basement.\r \r But, it didn't get any easier once he was down there. The cleanout plug refused to cooperate and he had to break the brass plug to get into the cleanout. We have a 50 foot set-back, so he figured that he would have to use about 80 foot of snake more

Mel arrived at out house around 7PM. It had been a long day for him and it was about to get even longer...... \r \r After talking with us and checking the drains and cleanouts in our basement, Mel determined that the problem was a partial blockage in the main line. The next step was to find the cleanout in the front lawn, which turned out to be impossible. Our house is about 40 years old and to my knowledge, no one has ever had to use the cleanout. In fact, after probing the lawn for about 10 or 15 minutes and creating a “Swiss cheese” pattern, he decided that the best approach would be to use the main cleanout in the basement. So Mel got the ""big"" snake out of his van and carefully maneuvered it down the 11 stairs to the basement.\r \r But, it didn't get any easier once he was down there. The cleanout plug refused to cooperate and he had to break the brass plug to get into the cleanout. We have a 50 foot set-back, so he figured that he would have to use about 80 foot of snake to clear the blockage. After feeding about 60 foot of unwieldy cable into the cleanout, he found the problem. The snake made quick work of the blockage and the sludge dissipated into I can only assume, the main sewer, buried somewhere under the street pavement.\r \r Mel set up his snake tent and let the ""big snake"" do its thing to rewind and recoil. Then he resealed the cleanout with a brand new brass plug and cleaned up the area immediately adjacent to the snake. All that was left was to verify that the drain was working (the easy part) and then lug the 300 pound machine up the 11 stairs (the hard part) and put it back into his truck. With the snake put back in the van, it was time for Mel to show us how to use the organic cleaner, which he did.\r \r It was now almost 10PM, and after a 13 hour day, Mel’s last task was to run my credit card and give us the receipt.\r \r During his almost 3 hour visit, Mel was always courteous and answered all of our questions. I would not hesitate calling Rotor Router again, but next time, I’ll making sure that I ask for Technician #3150.\r more

Technician was very polite, helpful, and professional. The estimate was fair and honest; I did not feel like they were trying to sell me services that I did not need. Highly recommended, Plumer in Cleveland! more

I would like to thank our plumber, John (2723) for the excellent service he provided in clearing out our downspouts and drain lines. He was quick and efficient and thoroughly cleaned up afterwards with no damage to any flowers or shrubs. I would highly recommend Roto-Rooter to anyone in need of this service or any other plumbing service in the Cleveland, Ohio area. more

Fast, efficient, and got the job done. more

I liked how they called and kept me updated on where they were while I was waiting. I also liked how they showed me the camera that went into the drains to show me that they were cleaned out! This is a great company to call if you need a plumber in Clleveland. Great Work more

I wanted to take a minute to write to say Thank You to our plumber John #2723. We called all over the Cleveland area inquiring about plumbing services and help for our very specific plumbing needs. John #2723 was very neat, organized and courteous. He really did help us to feel confident about the decision that we made to have Roto-Rooter perform the work. He was very pleasant and had a reassuring smile. Joen #2723 was very informative and offered us future recommendations to ensure we were rid of our flooding problems. We will continue to keep Roto-Rooter on hand for all of our plumbing needs! more

Thank you Roto-Rooter and plumber Al for a job well done. more

Thank You Roto-Rooter for the service I received in Cleveland, and John#2723 the plumber you sent that was professional, neat, courteous and sensitive to my plumbing needs. more

After I called Roto-Rooter for service, I received a call after a few minutes from Adrian, who said he would be over within half hour. He came right on time and got to work immediately. Adrian was friendly and cordial--a real gentleman. Adrian was quite confident and enthusiastic about his work. He explained all that he needed to do to clear the kitchen double-sink drains. Before he started work, he was considerate to plan his work so not to make a mess. I appreciated that. He snaked the pipes below the sink and the drains are back to normal. He made suggestions to keep the drains clear and left me an estimate for possible future work on a second floor bathroom drain that is drawing slowly. I was surprise on how expensive the work was, but the speed of service and end-result were excellent, and no mess. Hope the drain stays clear for a long time before I have to call for service again. From my experience today, I would recommend this company without hesitation. more

my plumber was ted from cleveland. he and i talked about the problem for a few minutes. Then got to work. When I asked if he \r felt any blockage after snaking. He was honest.\r ""he told me with the bath tub yes. With the toilet no. He said its the toilet. I said, I was thinking that was my problem. I said, i think its time for a new one. I really dont want to have to call you back in the fall for the same problem. He agreed. Went and got my mother and i a new one. We cant get over how fast it flushes. thanks. more

John, the Roto-Rooter plumber from Cleveland, came in to help clear our drain in the basement and he did a great job. He was informative and very helpful and very fast to take care of the problem. He even gave tips about how to keep the drain clear and avoid more backup. I was impressed with his service. I definitely recommend him as your future plumber. more

Thank you Roto-Rooter. It is not common in this day and age to have such good service and workmanship. What we thought was a simple drain cleaning turned out to be a complete sewer line replacement. All the staff at Roto-Rooter were very professional and informative. I watched Dustin and Steve work hard all day in the terrible heat and they finished the job in one day to my amazement. The guys at Roto-Rooter are the ones to call. You can trust them. Thank you again more

John, a plumber from Cleveland, came in to help clear our drain in the basement and he did a great job. He was informative and very helpful and very fast to take care of the problem. He even gave tips about how to keep the drain clear and avoid more backup. I was impressed with his service. more

(Plumber/Cleveland)\r Our basement drain trap needed to be replaced. Technician Phil, #1695 diagnosed the problem and fixed it. He did an excellent job. more

My kitchen sink was totally blocked. Couldn't do dishes, couldn't cook. Not a good time. Mike came in and once he was done, my sink never drained to good. Very professional and took good care to not make a mess. I have had Roto-Rooter before for the bathtub drain and experienced just as good service. Whenever I need plumbing services Roto-Rooter will be the first on my list to call. Thanks! more

Ever since I bought my house, the drain in my upstairs shower/tub has been getting slower and slower. We tried all the store-bought drain cleaners and even rented a snake, but with very little result. At first it was a minor annoyance, but when we got to the point where our showers were in ankle-deep water, we had to do something. Luckily, John (#3623) from the Willow Parkway Roto-Rooter in Cleveland, Ohio was there to help! Within an hour or so after he arrived, the drain was flowing better than it has since I moved in. All the while, he provided me knowledge about what he was doing and helpful hints about how to prevent this from happening in the future. Before he left, he made sure my tub was clean and in perfect working order. John was a fast, efficient, and very friendly plumber. Truly a professional! I would highly recommend his work to anyone with plumbing problems. more