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Businiess name:
Roto-Rooter Plumbing & Water Cleanup
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Review by:
citysearch c.
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Review content:
Mel arrived at out house around 7PM. It had been a long day for him and it was about to get even longer...... \r
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After talking with us and checking the drains and cleanouts in our basement, Mel determined that the problem was a partial blockage in the main line. The next step was to find the cleanout in the front lawn, which turned out to be impossible. Our house is about 40 years old and to my knowledge, no one has ever had to use the cleanout. In fact, after probing the lawn for about 10 or 15 minutes and creating a “Swiss cheese” pattern, he decided that the best approach would be to use the main cleanout in the basement. So Mel got the ""big"" snake out of his van and carefully maneuvered it down the 11 stairs to the basement.\r
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But, it didn't get any easier once he was down there. The cleanout plug refused to cooperate and he had to break the brass plug to get into the cleanout. We have a 50 foot set-back, so he figured that he would have to use about 80 foot of snake to clear the blockage. After feeding about 60 foot of unwieldy cable into the cleanout, he found the problem. The snake made quick work of the blockage and the sludge dissipated into I can only assume, the main sewer, buried somewhere under the street pavement.\r
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Mel set up his snake tent and let the ""big snake"" do its thing to rewind and recoil. Then he resealed the cleanout with a brand new brass plug and cleaned up the area immediately adjacent to the snake. All that was left was to verify that the drain was working (the easy part) and then lug the 300 pound machine up the 11 stairs (the hard part) and put it back into his truck. With the snake put back in the van, it was time for Mel to show us how to use the organic cleaner, which he did.\r
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It was now almost 10PM, and after a 13 hour day, Mel’s last task was to run my credit card and give us the receipt.\r
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During his almost 3 hour visit, Mel was always courteous and answered all of our questions. I would not hesitate calling Rotor Router again, but next time, I’ll making sure that I ask for Technician #3150.\r
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