Roto-Rooter Plumbing & Water Cleanup

Derek 2908 of Roto-Rooter was very helpful and knowledgable. He explained everything to me regarding my need for a new water heater..How refreshing to find such an excellent plumber so quickly in the the Cleveland area. He did the work timely and left no mess. Thank you for a job well done. Unfortunately, now I have to return the new TV I had just purchased as I can't afford both at this time, but I think I have my priorities straight on this one. more

John came to our house and rescued us from our mess of a drain problem! He was professional and a really nice guy!! We will be calling him anytime we need a plumber!!! Thanks John!!!!\r more

John 2723 of Roto-Rooter plumbers in Cleveland did a great job unclogging our basement drain. He was very helpful, friendly and professional. We will definitely call again in the future. more

Called as a result of a leaky toilet. Problem was identified by Derek in less than a minute. He explained why the leak was occurring, along with options to fix. While he was here we walked around the house (my suggestions) and ended up reinforcing the other bathrooms in the house. Did it need to be done? Probably not, but I feel much better taking the route of preventive maintenance as opposed to waiting for something to break and having it cost me twice as much. I also mentioned that I was going to do something painting in a couple of the bathrooms. Derek coached me through how to properly remove and replace the tank so that it operates correctly afterward. I also had a ""gunked up"" water line that is feeding my refridgerator. I appreciated Derek's troubleshooting mentality. We didn't fix the refridgerator (yet), but I'm left with a couple fo options that I can take prior to having Derek come back out to comb through the water line. The options are certainly less costly at this point, so it's certainly worth pursuing as an initial step. If those work then great. If not then Derek can come back out, with an understanding of the issue, and hopefully resolve quickly. Though I hope not to have to see Roto-Rooter again, I do feel comfortable knowing that I can call someone who really understands the business that they are in. Thanks. more

So pleased with my service from Joe at Roto-Rooter. He was on time, efficient and did not give me any BS. Cleaned out toilet so that it flushed more efficiently. Will call them again when I need the new toilet installed. Thank you so much! more

So I was in a real bind... we just returned from a 5-day vacation from the Smoky Mountains and I entered our master bathroom only to be welcomed by a stench more foul than Satan's toilet. I immediately flashbacked to 5 days ago, just minutes before leaving for the Smoky's, recalling my wife shouting from a distance, ""Honey, Abraham (our son) pooped in the master bathroom and the toilet won't flush. Please take care of it!"" Well, I kind of sorta FORGOT and, uhhh... that would explain the diabolic stench that was currently strangling me. I didn't know what to fear more, Lucifer's presence or facing my wife's 'understandable' rage. I frantically wrestled with the murky abyss that was my toilet, but to no avail. Lucky for me, my wife was in the backyard bragging to her friends about what a great vacation we just returned from. Seizing this window of opportunity, I made the next best guy move... I started to formulate the most creative excuses... plus, I google'd ""emergency toilet repair"". Well, Roto-Rooter popped up. I phoned them and within 15 minutes Mike showed up at the door, latex gloves on, and blue shoe covers. He unclogged my toilet in 5 minutes (found part of a toilet cleaner jammed in the pipes), left no trace of my blunders, and was out of there 15 minutes before my wife got off the phone... all for a very reasonable price. She never even knew what happened... well, until she reads this! Roto-Rooters, thank you for saving my toilet AND MY MARRIAGE! You guys are the best! TS more

Mike from Roto-Rooter did an amazing job. My wife and I recently had a problem that created flooding in our basement. Mike came out and was extremely professional and courteous. Thank you for doing a great work on our 2nd floor tub and getting us back into working order. Thanks, Brandon C. more

Talk about a clogged drain! The tub drain in the main bathroom was completely blocked. Even the bathroom sink water backed up into the tub. I called Roto-Rooter and in 25 minutes Mike & Dennis arrived at my home. Talk about quick response time. They were both very professional and friendly. Mike explained what they were going to do and options if the first attempt to clear the drain didn't work. Like most repair jobs at my home, nothing works the first time. Next best option worked and the tub drain was cleared. They went above and beyond to get this drain cleared. I'm so glad that I called Roto-Rooter. I will definitely recommend Roto-Rooter to my friends and family. For the #1 plumber call Roto-Rooter!! more

My basement flooded due to a storm we had two days before. I really didn't know what to do because water was still seeping in at the base of my walls. I called a few people and no one could help me. I then decided to call Roto Rooter. They were at my house within the hour. He snaked the storm drains. He was so helpful and knowledgeable. I believe they are the best plumbers in the Cleveland area. I would definetely call them again. more

I called at 2 and he was there by 4 which was very quick in my book. . Did a very thorough job and was extremely polite. Cleaned up everything. Very happy with service. Would recommend this company. I have used them before and always had excellent service. more

I had a drain that was completely clogged. They came VERY quickly. Their technician knew his stuff. He did his job well and cleaned up after himself. Thanks Mike! If you're in the Cleveland area, this is the plumber you should call! more

My water heater wouldn't stay lit so I did a Google search for plumbers and Roto-Rooter was a name I recognized so I called them. The customer service people were exceptional and dispatched a plumber almost immediately. I knew that I needed/wanted a new hot water heater and within an hour Floy the plumber arrived with a new unit (at 9:30 p.m.). Floy's superior knowledge and skills made the removal and installation a breeze. He kept me informed the entire time and was quite pleasant. Even though the area was extremely tight to work in Floy never lost his cool and did an exceptional job. I would recommend this Cleveland area plumbing company to anyone. Floy was courteous, prompt and left absolutely no mess behind. If you are in need of a Cleveland area plumber, Roto-Rooter is the company to call! more

Mike #1063 came to my home to fix a shower drain block. He came in, inspected the issue and told me my job and price options. He finished the job in a timely manner. I found him to be very pleasant, friendly and professional. He left my home without making a mess which I was worried about. I would recommend Mike to anyone in need of plumbing service. more

Mike #229, John # 2723, Service Tecs\r \r Mike and John and Chris, who came with them were very professional, thorough and friendly. I had several plumbing projects which needed to be done including some jack-hammering. They did everything when they said they would and for the estimates that were quoted. I would highly recommend Roto-Rooter and especially Mike, John and Chris from the Cleveland office. KCB more

I called Roto-Rooter and within an hour they called to confirm that a Technician would be at my home within two hours. He arrived within one-half hour.\r My Technician was Ishmel. He was professional, polite, explained in great detail what he needed to do, what my problem could possibly be and quoted the cost. He answered all my questions thoroughly. I would highly recommend Roto-Rooter (this is my third call with them) and I would also recommend Ishmel. He is truly an asset to the company. Mrs. Edwards more

The company sent a very capable plumber who also lives in the Cleveland area. He went straight to work, quickly found the problem and cleared it. He left the house clean and was friendly throughout. more

I can't say enough good things about the service Roto-Rooter provided for us on Saturday. The dispatcher kept us in loop as to what time we could expect the plumber to arrive. Floy was prompt, knowledgeable and efficient. He snaked out the bathroom drain and then had to repair a pipe in the basement. He couldn't have been more pleasant or nicer to work with. He suggested preventative measures that we could take to avoid issues in the future and guaranteed this work for 6 months. I would highly recommend the services of Roto-Rooter in the future. more

This is the third time I've had to have Roto-Rooter out to my 115 year old house. Needless to say, when they've been called, it's because 115 year old pipes have serious problems. Mike (his code is 229) helped dig out and replace the collapsed sewer main under my basement in 2007. I had the main replaced/lined in the front yard and then under the house to connect to the new portion this February. Unfortunately, we had missed one old pipe from a new bathroom renovation in the basement to the main that was replaced in 2007. Roto-Rooter made an effort to send someone who had been on one of the previous jobs, so Mike was out here again this time. Mike spent four hours on Thursday trying to figure out the problem to see if they could avoid digging. Unfortunately, they had to dig that out the old pipe in the basement and replace it with a new one. Mike and John (2723) were here with another technician all day on Friday. Not cheap--they have never been cheap, but they got the job done the next day. Their ability to quickly turn around jobs offsets some of the pain of the bill. There is only one section of old pipe left under my house, and they took a look at that with their camera to make sure that it was ok--so far so good. Let's hope it lasts another decade or so. I'm glad that my bathrooms are now fully functional, and that I shouldn't have to worry about that plumbing again in my lifetime. Emily W in Cleveland more

Mike #229 wasprompt, resourceful He did a great job. Mike is truly an asset to your company, Mike has a very friendly as well as business personality. Mike is a good example for hiring. Thanks for sending Mike#229 more

We had a drainage problem in our kitchen sink and called Roto-Rooter. John was there within an hour and the problem was solved. The best Cleveland plumber around.. more