R & R Heating & Air Cond

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5202 North Florida Street
Spokane, WA 99217

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(509) 484-1405
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R & R Heating & Air Cond - Spokane, WA
R & R Heating & Air Cond - Spokane, WA
R & R Heating & Air Cond - Spokane, WA
R & R Heating & Air Cond - Spokane, WA
Reviews
( 174 )
( 25 )
( 0 )
( 4 )
( 4 )

Best

Had my heater and AC serviced. He did a very thorough and extensive cleaning. He also gave me great information on our fireplace insert and and vents in our older home. Never fe...

Worst

Supposedly I was to receive a discount for scheduling my appointment online. I did not receive one. Perhaps because after scheduling online and hearing nothing I had to call the...

No complaints! 9/12/2011

R & R Heating and Air Conditioning is very good. I have always been completely happy with them! They take care of the heating and AC in our home. Our unit is about ten years old and it works great! Even the salesman who sold it to us was very knowledgeable and nice. We have a contract with them and every year they service our units. They arrive timely and know what they're doing. I have no complaints! I'd highly recommend them! Harve Phipps RESPONSE FROM R&R Heating & Air Conditioning: Thanks Harve! We really appreciate your business. Glad to hear you're happy with your maintenance agreement - that's a smart way to go for sure. Thanks for the nice words! more
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Excellent service! 8/29/2011

Called at 8am, Russell was here as promised at 12:30. Problem determined and parts replaced by 2:00pm. Excellent service, great service person. Thank you. RESPONSE FROM R&R Heating & Air Conditioning: Thanks Ron! We really appreciate your business and appreciate the great review. more
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Tim Waller did a good job. Bid was accurate. No surprises. 8/26/2011

Above RESPONSE FROM R&R Heating & Air Conditioning: Thanks for the feedback Rob! more
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Quick Service 8/24/2011

Came home to the A/C out on the hottest day of the year. Sorry I wasted my time calling the first two places, they didn't want my business. Steve was quick and helpful. The air is cold again and we are signed up for semi-annual service now. RESPONSE FROM R&R Heating & Air Conditioning: Thank you Sherri for the nice feedback! We appreciate your business, stay comfortable! more
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Professional and wonderful from start to finish 8/23/2011

Randy was knowledgeable and great to work with. As a single woman, it was nice to deal with a salesperson and installers who were not condescending and who did not try to take advantage of me. I got exactly what I needed in the time frame I was looking for. Thank you so much! RESPONSE FROM R&R Heating & Air Conditioning: Thanks Melissa! We appreciate your comments, and glad to hear that everything went well for you. Have a great rest of your summer, and thanks for your business. more
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I really like this company. 8/22/2011

Service people are friendly, polite and always take time to answer any questions I have. I have a maintenance contract and appreciate the company calling me to schedule appointments when the seasons change so I don't have to wonder when its time. RESPONSE FROM R&R Heating & Air Conditioning: Thanks for the feedback Alma! Glad the maintenance agreement is working out for you, it is really a smart way to go. We appreciate your business! more
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I know why many of my neighbors use them too! 8/22/2011

R & R Heating and Air Conditioning handled everything very professionally. I called them on a Saturday, and I left a message. I didn't know if I would be able to get somebody to come out and look at our AC unit right away or what. They called me back right away. I had called two other companies, one never called me back and the other guy sounded so unprofessional, I never would have hired him! The guy from R & R was upfront about the higher cost for a weekend. He also went over what he thought the issues might be and what he could possibly do to fix it and what the different costs would be. I was very impressed with how patient and thorough he was over the phone, even though I hadn't even contracted with him yet. He took the time to paint an overall picture of what the repairs would be and cost before I had even decided to use him! He told me that he would not be able to pinpoint the problem until he saw it. I asked when he could get here, and he was able to come within two hours. He was great! He arrived when he said he would and was a very nice guy. He also was very professional. He explained what he was doing and was always direct and upfront with me throughout the job. When you're a new customer, you don't know if this is the right outfit to go with and to trust, but I'm so glad I did. They are reliable, and have great follow-up, and now that I've used them, I now know why many of my neighbors use them too! RESPONSE FROM R&R Heating & Air Conditioning: Thanks Robert! We try to tell it like it is, no games or anything. Basically we treat everyone how we'd want to be treated if roles were reversed. Thanks for the very nice words, we appreciate your business and feedback! more
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Excellent service, professional employees, great experience 8/19/2011

See summary RESPONSE FROM R&R Heating & Air Conditioning: Thanks John! We appreciate it very much! more
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Efficient, capable and friendly service techinician. 8/18/2011

Steve was our technician and he was very professional,efficient and I might add patient with our questions. We're very happy with this company and their service. more
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Our service on 8/15 was an excellent experience & we would refer others. 8/16/2011

Service showed up on time and left the site clean and explained the work being done. I was very impressed. RESPONSE FROM R&R Heating & Air Conditioning: Thank you Cheryl for the feedback, glad to hear everything went well and you had a good experience. We very much appreciate your business! more
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A great experience 8/12/2011

Absolutely everyone I dealt with was professional, friendly and helpful. RESPONSE FROM R&R Heating & Air Conditioning: That's great to hear Jim, thanks for the kind words! more
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Excellent service; Poor Scheduling Procedures 8/12/2011

In our business we usually need "after hours" service. We are not unwilling to pay extra for this service. R & R does not have a good method of scheduling this "after hours" service. I was told I needed to call after hours to schedule after hours service. Stupid! R & R should reevaluate after hours scheduling. If I call in the morning to schedule service after patients leave our Dental Practice about 5:00 pm I shouldn't be told I need to call back in the evening to make such an appointment. RESPONSE FROM R&R Heating & Air Conditioning: Thanks for your feedback Dan, we really appreciate it. Glad the service was exceptional and you would recommend us to others. We completely understand your frustration about the scheduling, and you're right, you shouldn't have to call back later for after hours service. Your situation was unique and we just needed to verify internally the best way to take care of you, which to my understanding we were able to do that evening as requested. We apologize if the scheduling was not as smooth as it could have been.
As you can imagine, the after-hours calls requests we receive are typically for emergency service (as opposed to routine scheduled maintenance) and they are handled a bit differently in scheduling. So we hope you understand our initial response. However we do have a few long time commercial customers that request after hours service in advance and we're happy to do that for them, as we are for you. We adapt to the needs of our customers and now that we've established a relationship with you we'll be better prepared for your next call!
Thanks again for your comments, they help us to get better and provide you with the best possible service. Please let us know if there's anything else we can do for you. more
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Good Service Tech 8/9/2011

Very good service from Tech Tim. Found the issue in short order and fixed the problem. RESPONSE FROM R&R Heating & Air Conditioning: Thanks Dennis! We appreciate your feedback and your business. Let us know if we can help you with anything in the future. more
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good review 8/8/2011

full curr ent refrigetor -- find then (have a sroke--didn't very well) RESPONSE FROM R&R Heating & Air Conditioning: Thank you Carol for the kind review. Glad we got you up and running again and things are working well. We appreciate your business! more
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Great service by Russell Wood in fixing AC 8/8/2011

Everything is 5 star except for the price. It seemed a bit high. Might not be a bad idea to offer a senior discount to your customers. Jim Bashore 15403 N Little Spokane Dr Spokane, WA 99208 509 466-6571 RESPONSE FROM R&R Heating & Air Conditioning: Thanks Jim - glad to hear everything went well for you! We really appreciate your comments and your business. Have a great rest of your summer, enjoy the AC! more
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Tim 8/3/2011

Tim is always friendly, courteous and makes sure that our heating and air conditioning are in good shape. Thanks! RESPONSE FROM R&R Heating & Air Conditioning: Thanks for the comments Paige! We really appreciate your business and we'll let Tim know people are saying good things about him! more
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JUST HAD MY FIRST ONE YEAR MAINTENANCE DONE 7/30/2011

HAD MY FIRST ONE YEAR SERVICE MAINTENANCE AND WE FOUND THAT MY GFI SWITCH WAS HAVING PROBLEMS. STEVE AND TODD WORKED QUICK AND WERE ABLE TO HAVE IT FIXED IN THE SAME DAY RESPONSE FROM R&R Heating & Air Conditioning: Hi Jason - glad to hear we were able to take care of everything promptly for you. We appreciate your feedback! more
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Good job. 7/27/2011

However, should have showed me the old motor before he took it out to the truck in the bucket. How did I know that wasn't just an old motor he had in his truck? RESPONSE FROM R&R Heating & Air Conditioning: Thanks for the feedback Eve - we really value your comments! You make a good point. I can assure you we don't keep old motors in the vans, but it's a very valid comment nonetheless :) more
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The tech made a huge difference. 7/18/2011

We have had some issues with the service techs at R & R Heating and Air Conditioning in the past, but our most recent experience was really good, and deserves positive feedback. We had an problem with our air conditioner, where it was dripping water and puddling onto the floor inside our home. It took them a while to make it out, but given the time of year, this was acceptable. When he arrived, our tech was very friendly, and showed right away that he knew what he was doing. We were made to feel appreciated--not like just another service call. He diagnosed the issue right away as the result of corrosion, and addressed it quickly. He did a really good job, and we were comfortable having him in our home. Everything was resolved to our satisfaction. RESPONSE FROM R&R Heating & Air Conditioning: Thanks for the feedback Irene! We're glad that you had such a positive experience. more
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I love these guys! I'd rate them higher if I could! 7/12/2011

We had used a couple of other companies, and upon seeing advertisements for R & R Heating and Air Conditioning, we gave them a call. From that first phone call, we knew we'd never use another company. Everyone we spoke to was so nice and extremely knowledgeable over the phone. And the technicians who came out for our first service, were professional, appropriate and very thorough. We just thought everyone was excellent. Our family has a contractor background, so we are consumers that hold service companies up to a higher standard. We've been down the contractor road and look for things somebody else might not look for. For us to recognize their superior service and the high quality of their staff, is extremely important and says a lot about a company. We think R & R is really good, they always do a great job. We think they are wonderful and recommend them all the time! Greg & Suzanne RESPONSE FROM R&R Heating & Air Conditioning: Wow, thank you Greg & Suzanne! We really appreciate your comments, but more than that we're glad you had a fantastic experience in dealing with us. Let us know if there's anything we can do for you in the future. more
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Owner Message

  • Over 100 years ago, Trane made the decision to stand out from the crowd. To build a comfort system like no other, using uncompromising quality, innovation and reliability. Today their legacy is found in everything Trane makes, from our premium materials to industry leading technology to extensive product testing under the harshest conditions. No detail is overlooked in our quest for a system that lasts longer and does more. That's why Trane is a trusted name in keeping families comfortable. When you choose Trane, you're making a choice for a heating and cooling system manufactured by one of the nation's leading specialists in the most reliable home comfort.
    Independent Trane dealers value reliability as much as we do. Your independent Trane dealer knows their reputation is made at every sale, and with every installation. Therefore they are as personally invested in your comfort as you are, and take great pride in creating your perfect indoor environment. Trane dealers are some of the most highly-trained in the business, with advanced technical skills to optimize every installation and solve any issue. They have an extensive understanding of the movement and conditioning of air, and the expertise to create a perfectly balanced, ultra-efficient system for every home. So when you buy a Trane, you're getting a commitment from us to you. A commitment to service year after year, a commitment based on more than 100 years of heating and cooling expertise. It's hard to stop a Trane.. Sales; Service; Air conditioning; furnaces; heat pumps; air handlers; heating and cooling; split systems; central air; indoor coils; heating units; cooling units; humidifiers; thermostats; energy recovery ventilators; geothermal; comfort systems; install; service; cleaning; repair; air quality; air cleaning; air purifying; energy consumption; energy conservation; energy saver; energy efficiency; comfort and efficiency; gas; electric; temperature control; climate control; advanced controls; zoning; oil; heat; dual fuel; hybrid; air; filter; CleanEffects™; pollen; filtered air; allergens; air filtration; humidity; perfect fit; whole house air filtration system; variable speed furnace; high efficiency; packaged units; all-in-one; communicating systems; all aluminum; moisture control; digital thermostat; programmable; financing; credit terms; limited warranty; extended warranty; energy tax credit; comfort specialist; NATE certified; dealer; local; sales and service; contractors; air conditioning equipment; heating equipment; furnace equipment; furnace sales; furnace cleaning; air conditioning dealers; air conditioning suppliers; air conditioner service; air conditioner repair; heaters; installation; high efficiency systems; HVAC; connected home solutions; reliable and durable energy efficient systems

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