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Businiess name:
R & R Heating & Air Cond
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Review by:
citysearch c.
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Review content:
R & R Heating and Air Conditioning handled everything very professionally. I called them on a Saturday, and I left a message. I didn't know if I would be able to get somebody to come out and look at our AC unit right away or what. They called me back right away. I had called two other companies, one never called me back and the other guy sounded so unprofessional, I never would have hired him! The guy from R & R was upfront about the higher cost for a weekend. He also went over what he thought the issues might be and what he could possibly do to fix it and what the different costs would be. I was very impressed with how patient and thorough he was over the phone, even though I hadn't even contracted with him yet. He took the time to paint an overall picture of what the repairs would be and cost before I had even decided to use him! He told me that he would not be able to pinpoint the problem until he saw it. I asked when he could get here, and he was able to come within two hours.
He was great! He arrived when he said he would and was a very nice guy. He also was very professional. He explained what he was doing and was always direct and upfront with me throughout the job. When you're a new customer, you don't know if this is the right outfit to go with and to trust, but I'm so glad I did. They are reliable, and have great follow-up, and now that I've used them, I now know why many of my neighbors use them too!
RESPONSE FROM R&R Heating & Air Conditioning:
Thanks Robert! We try to tell it like it is, no games or anything. Basically we treat everyone how we'd want to be treated if roles were reversed. Thanks for the very nice words, we appreciate your business and feedback!
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