Philadelphia Pet Hotel & Villas

When I say our dog is spoiled that is an understatement. more

When I say our dog is spoiled that is an understatement. Just to give you an idea of how we love to pamper our greyhound baby please consider the following: -his first birthday with us was spent at the Ritz Carlton in NYC and he had a full bithday party -he and my husband were featured on Money Magazine's TV segment on dog owners who go over the top Needless to say - there is nothing we would not do to make our grey baby's retirement the best life ever. We love him as our child and we are very very careful where we board him. I really have to say that this place is truly like a doggie vacation spot. It is not just kitchy advertising - it really is a doggie hotel. The staff is extremely loving and attentive and they take any and all special instructions and needs without blinking an eye. The facility is extremely clean and pretty. Our guy has tried all three of the rooms and they are all equally nice. The villa is a huge room (his had a window) with a huge bed for lounging. The luxury suites are in a large sunlit room with individual stalls and tv's. The regular rooms are very large individual bins, also with natural sunlight. There is a large back yard for play and walks. The doggies are walked at least 3 times per day. They are finishing an indoor facility for winter play. Also, when you order play time the dogs are not rushed in and out. We called one morning to see if our baby had been groomed so we could pick him up. We were told, "Oh yes, he is actually out back sunbathing right now. He was out playing and then decided to rest for a while" I knew that was the truth because that is exactly what he likes to do at home. A half hour later we went to get him and he was just coming in from the play area looking relaxed and very happy. ALSO the facility is staffed 24 hours a day. That has been a huge relief for us. I have never been comfortable with the doggies being left alone all evening. I was once at another facility and a dog took ill during the night and no one discovered it until the morning. Since then I have refused to board our guy. It has been great to find a 24 hour place. Our guy has huge separation anxiety and the staff has really taken special time with him. After the last stay, although he was happy to see us, he looked like he was ready to stay for a bit. In fact he tried to make my husband take him back to the yard again for a walk. The sure sign that he is fine is when he eats all of his food. It took him 3 stays to really get used to the Pet Hotel but I am pleased to say that during his last visit he ate every morsel. more

When I tell my dog it's time to go the kennel he runs to door with excitement! The Pet Hotel is great, convenient, clean, and reasonable. The staff is extremely friendly and I trust them completely when taking care of my dog. I would recommend The Pet Hotel to anyone looking for a boarder. more

When I tell my dog it's time to go the kennel he runs to door with excitement! The Pet Hotel is great, convenient, clean, and reasonable. The staff is extremely friendly and I trust them completely when taking care of my dog. I would recommend The Pet Hotel to anyone looking for a boarder. more

I wanted to write a review to compliment the wonderful service we received from the staff at the Pet Hotel. more

I wanted to write a review to compliment the wonderful service we received from the staff at the Pet Hotel. We have an elderly lemon beagle, who is incredibly sweet. She had been abused as a puppy in a puppy mill when we adopted her, so she is very timid and shy. We have had her for 12 years, and care for her as if she was our own child. Therefore, we are super concerned about where we leave her when we have to travel out of town. When we visited the Pet Resort for a ?preview visit?, the staff was incredibly kind and professional. We decided to give them a try a few weekends ago. At check in, I explained Lucy?s situation to Jared. He was BEYOND helpful, kind and caring to her. I knew immediately that Lucy would be in good hands, and we were right. Jared recognized that Lucy was a special dog, in that she was so shy & timid. He took Lucy up to the front of the hotel, allowing her to sleep in her bed by his side all day. He really went above & beyond to make us, and Lucy, feel comfortable. What a great guy! Additionally, the facility is clean, and Lucy came home better than when she left! The entire team takes such pride in your pet hotel, and it shows!! Too often, people complain about service; today, I wanted to take a moment to simply say thanks for great service. We really appreciate it. You are worth every penny! more

This is the one and only place I will leave my two Mini-Pins, Brandy and Candi. Before Dr Larry opened the Villas we did not have anywhere that we trusted for boarding. Brandy has medical issues so we needed a place that could care for her needs. While we were gone Larry came and gave Brandy her insulin shots til the staff was able to do it. The facillity gets an A+ , The staff gets an A+ and Larry, for whom I have known for over 25 Years,( I think I asked you at least 100 times to open a kennel for boarding ) has opened a facillity you will want to use over and over again. After I called everyday to check on them I was able to relax knowing they were in good hands. I will be a frequent customer. more

This is the one and only place I will leave my two Mini-Pins, Brandy and Candi. Before Dr Larry opened the Villas we did not have anywhere that we trusted for boarding. Brandy has medical issues so we needed a place that could care for her needs. While we were gone Larry came and gave Brandy her insulin shots til the staff was able to do it. The facillity gets an A+ , The staff gets an A+ and Larry, for whom I have known for over 25 Years,( I think I asked you at least 100 times to open a kennel for boarding ) has opened a facillity you will want to use over and over again. After I called everyday to check on them I was able to relax knowing they were in good hands. I will be a frequent customer. After you see the place I think you will too. more

My husband and I routinely board our two Yorkies as we travel frequently. We had been boarding at a kennel in New Jersey for years but our dogs consistently lost weight while they were there. We became concerned as they only with about 8 lbs. My neighbor raved about this facility so we took a tour. VERY IMPRESSIVE staff and facility. So we booked and our dogs stayed 10 days. I have to say they actually came out looking better than when they went in. They were happy, no weight loss, and were more interested in playing with the employees than seeing us after 10 days. Overall we are very satisfied and will return. PS Great groomer on premises also more

My husband and I routinely board our two Yorkies as we travel frequently. We had been boarding at a kennel in New Jersey for years but our dogs consistently lost weight while they were there. We became concerned as they only with about 8 lbs. My neighbor raved about this facility so we took a tour. VERY IMPRESSIVE staff and facility. So we booked and our dogs stayed 10 days. I have to say they actually came out looking better than when they went in. They were happy, no weight loss, and were more interested in playing with the employees than seeing us after 10 days. Overall we are very satisfied and will return. PS Great groomer on premises also more

Baxter had never been in a boarding facility or kennel EVER! So we were very nervous. We were leaving for 2 weeks, so we investigated many, many facilities. The Philadelphia Pet Hotel surpassed them all. They understood that Baxter isn't just our dog, he is a family member, and ""Our Baby"". He throughly enjoyed the group play time with the other dogs. They have indoor and outdoor play areas, not like many other facilities out there. The staff is incredible. They spent serious time getting to know him, learning his wants and needs. The staff welcomed our daily phone calls, checking in on baby boy. Baxter loved the pools and sprinklers every day in outside playtime. Baxter also enjoyed a full grooming spa day before coming home. more

Baxter had never been in a boarding facility or kennel EVER! So we were very nervous. We were leaving for 2 weeks, so we investigated many, many facilities. The Philadelphia Pet Hotel surpassed them all. They understood that Baxter isn't just our dog, he is a family member, and "Our Baby". He throughly enjoyed the group play time with the other dogs. They have indoor and outdoor play areas, not like many other facilities out there. The staff is incredible. They spent serious time getting to know him, learning his wants and needs. The staff welcomed our daily phone calls, checking in on baby boy. Baxter loved the pools and sprinklers every day in outside playtime. Baxter also enjoyed a full grooming spa day before coming home. more

I was a customer of what was Family Pet Resort and had kenneled my dog there on a few occassions. I was happy with the service and my dog seemed to like it. I was not happy with a few employees and the overall cleanliness of the place. I made a reservation in July and was informed that the kennels ownership changed hands. After dropping off last week, I was COMPLETELY impressed with the facelift, villas, cleanliness and the new staff. The place is GREAT with an honest, caring and customer oriented staff. Dog did not want to come home. A+ more

I was a customer of what was Family Pet Resort and had kenneled my dog there on a few occassions. I was happy with the service and my dog seemed to like it. I was not happy with a few employees and the overall cleanliness of the place. I made a reservation in July and was informed that the kennels ownership changed hands. After dropping off last week, I was COMPLETELY impressed with the facelift, villas, cleanliness and the new staff. The place is GREAT with an honest, caring and customer oriented staff. Dog did not want to come home. A+ more

After having had poor experiences with kennels in the past, we were hesitant to leave our dog Dizzy anywhere, but after touring the facility we were 100% confident that PPH&V was the place for us! The staff was friendly and helpful, took the time to show us around and discuss different service/price levels. When we picked Dizzy up three days later, she was energentic and happy - not at all the lethargic and depressed dog we'd picked up from a previous kennel experience. Now at home, I swear she misses the place! We have no worries now that, whenever needed, Dizzy will have a clean, air-conditioned place to sleep with plenty of room to run and a sprinkler to play in! Thanks again! more

After having had poor experiences with kennels in the past, we were hesitant to leave our dog Dizzy anywhere, but after touring the facility we were 100% confident that PPH&V was the place for us! The staff was friendly and helpful, took the time to show us around and discuss different service/price levels. When we picked Dizzy up three days later, she was energentic and happy - not at all the lethargic and depressed dog we'd picked up from a previous kennel experience. Now at home, I swear she misses the place! We have no worries now that, whenever needed, Dizzy will have a clean, air-conditioned place to sleep with plenty of room to run and a sprinkler to play in! Thanks again! more

Dear Dr Rebecchi, I have been taken Bruno there since you opened up. Up til now everything was great. There have been a lot of changes that don't seem to be working out for Bruno. I think you need to be there for one full day to see how everything is going. I also think you should do a backround check on who gets hired to make sure they are ""GOOD WITH ALL SIZE ANIMALS"". The family you have working is GREAT MARK JEAN AND SAM THEY TREAT BRUNO AND TAKE CARE OF HIM LIKE HE IS THEIR OWN. Larry u are a great doctor and i love the resort but your workers need to be able to take care of large dogs like Bruno with out being afraid. Bruno is a great dog and we never had a problem but if your workers are afraid of him he wont be able to come back. Please take the time and advice to be there to see how things are handled. Geritt i think his name there is good but that family there is GREAT !!!!!!!!! more

Dear Dr Rebecchi, I have been taken Bruno there since you opened up. Up til now everything was great. There have been a lot of changes that don't seem to be working out for Bruno. I think you need to be there for one full day to see how everything is going. I also think you should do a backround check on who gets hired to make sure they are "GOOD WITH ALL SIZE ANIMALS". The family you have working is GREAT MARK JEAN AND SAM THEY TREAT BRUNO AND TAKE CARE OF HIM LIKE HE IS THEIR OWN. Larry u are a great doctor and i love the resort but your workers need to be able to take care of large dogs like Bruno with out being afraid. Bruno is a great dog and we never had a problem but if your workers are afraid of him he wont be able to come back. Please take the time and advice to be there to see how things are handled. Geritt i think his name there is good but that family there is GREAT !!!!!!!!! more

Our two dogs recently stayed at the SW Philadelphia location for 3 nights. The staff alleviated any hesitation we had to board them for the first time, even offering updates about their daily activities! They were both friendly and professional. more

What more can be said about the positive experience with Pet Hotel & Villas than your pet not wanting to leave with its owners. After a three days stay at the Hotel and Villas, we went to retrieve our Retriever Reg. What we did not expect was that he refused to leave. We begged, pleaded, bribed and cajoled and yet Reg held is ground. We had to literally pick him up to deposit him in our car....what better endorsement than this!! Excellent and clean facility with a staff who should be prized for the love and care with our animals!! Thank you!! more