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Businiess name:
Philadelphia Pet Hotel & Villas
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Review by:
citysearch c.
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Review content:
I wanted to write a review to compliment the wonderful service we received from the staff at the Pet Hotel.
We have an elderly lemon beagle, who is incredibly sweet. She had been abused as a puppy in a puppy mill when we adopted her, so she is very timid and shy.
We have had her for 12 years, and care for her as if she was our own child. Therefore, we are super concerned about where we leave her when we have to travel out of town.
When we visited the Pet Resort for a ?preview visit?, the staff was incredibly kind and professional. We decided to give them a try a few weekends ago.
At check in, I explained Lucy?s situation to Jared. He was BEYOND helpful, kind and caring to her. I knew immediately that Lucy would be in good hands, and we were right. Jared recognized that Lucy was a special dog, in that she was so shy & timid. He took Lucy up to the front of the hotel, allowing her to sleep in her bed by his side all day. He really went above & beyond to make us, and Lucy, feel comfortable. What a great guy!
Additionally, the facility is clean, and Lucy came home better than when she left! The entire team takes such pride in your pet hotel, and it shows!!
Too often, people complain about service; today, I wanted to take a moment to simply say thanks for great service. We really appreciate it. You are worth every penny!
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